Specifications

CHAPTER

24-1

Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions

OL-14010-09

Troubleshooting

This chapter provides information on troubleshooting and contains the following sections:

• Troubleshooting Guidelines, page 1

• Troubleshooting Commands, page 6

Also check Cisco Unity Express Installation and Upgrade Guide in case system limitations are involved

in the problem under consideration.

Tip Bookmark the Cisco Unity Express documentation home page for easy access to all the documents. Print

out and have available the documentation for these Ongoing and As-Needed tasks.

Troubleshooting Guidelines

The following sections provide information and suggestions for troubleshooting the

Cisco Unity Express configuration and applications:

• System Reports, page 1

• Log Files, page 2

• Users and Groups, page 2

• Hardware and Software, page 2

• Voice Mail, page 5

• Message Waiting Indicators (MWIs) (Cisco Unified CME Only), page 5

• Auto-Attendant Prompts, page 6

Tip The Cisco Technical Support & Documentation website contains thousands of pages of searchable

technical content, including links to products, technologies, solutions, technical tips, and tools.

Registered Cisco.com users can log in from this page to access even more content.

System Reports

Cisco Unity Express provides the following system reports in both the graphical user interface (GUI)

and the command-line interface (CLI):