Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
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Chapter 18 Configuring Advanced Voice Mail
Configuring Nonsubscriber Message Delivery
The subscribers use the same method as before 3.0 to send messages or to compose messages for future
delivery. To send a message to nonsubscribers, subscribers enter the nonsubscriber number when the TUI
prompts them to enter the recipients’ number after pressing #4. The system does not attempt to validate
any of these numbers.
The message is delivered to the called number regardless of who answers the phone or whether the called
number is forwarded to another number. The messages are delivered based on the current system time
(within a grace period of 5 minutes of the actual scheduled time). A message is delivered successfully
when:
• The called number picks up and answers.
• The called number is forwarded to another number and is then picked up and answered.
If a system is shutdown or offline and it has messages scheduled to be delivered during that period, those
messages are delivered when the system is running again.
When a subscriber’s mailbox is deleted, all messages scheduled for delivery by that subscriber are also
deleted. However, the messages are not deleted when a subscriber’s mailbox is disabled. When a
message is scheduled to be delivered, the system verifies that sender’s mailbox is enabled. A message is
discarded only if the mailbox is disabled at that time.
Any messages scheduled for delivery are backed up as part of a regular data backup. When you restore
a backup, all messages in the backup that are scheduled for delivery are sent to the recipients as
specified. If the scheduled delivery time of some of the messages have passed, they are sent when the
system is up after the restore. Therefore, it is possible for recipients to receive a message more than once.
Messages to nonsubscribers are contained in the future message queue until their scheduled time of
delivery. These messages are counted as part of the sender’s quota until they are removed from the
message queue. A subscriber can schedule any number of messages for the delivery, if there is space
available in their mailbox.
When a message is delivered, the prompt played to nonsubscribers is one of the following:
• “Hello. This is the Cisco Unity Express Messaging System. You have a message from spoken_name
at E164_extension. To listen to the message, press 1.”
• “Hello. This is the Cisco Unity Express Messaging System. You have a message from
E164_extension. To listen to the message, press 1.”
• “Hello. This is the Cisco Unity Express Messaging System. You have a message from an unknown
sender. To listen to the message, press 1.”
After listening to a message, a nonsubscriber can repeat the playing of the message up to two times by
responding to the prompt “To repeat this message, press 1.”
When a subscriber sends a message to a nonsubscriber and the sending subscriber’s mailbox is full, the
message cannot be delivered. If this is the case, the following prompt is played to the sender:
“Your message could not be delivered to extension external_number. Your mailbox is full. You cannot
send messages to a phone number. To send another message, press 1. To exit, press *.”
Configuring Nonsubscriber Message Delivery
Prerequisites
• Cisco Unity Express 3.0 or a later version
• To restrict this feature from delivering messages to specified external numbers, you must configure
a restriction table as described in the
“Configuring Restriction Tables” section on page 32.