Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 18 Configuring Advanced Voice Mail
Configuring the Delivery of Future Messages
• If the system time moves forward beyond the scheduled time, such as by 2 hours, the system delivers
the message immediately after the time change.
System Status Impact
If the sending system is in a shutdown state with messages scheduled to be delivered during that time,
the system delivers the messages when the system is up again.
If the sending system is in an “offline” state with messages scheduled to be delivered during that time,
the system delivers the messages when the system returns to the “online” state.
Unsuccessful Message Delivery
If you change the IP address or hostname of the remote location before delivery of a scheduled message,
the system delivers the message successfully.
Message delivery fails in the following situations:
• Networking is disabled on a sending system before delivering a scheduled message to a remote
network location.
For example, location A has a message scheduled for delivery to remote location B on
15-April
2006. You disable location A on 14-April-2006. Message delivery fails.
• Networking is disabled on the remote location before delivery of the scheduled message.
• The remote location is disabled before delivery of the scheduled message.
In all cases, the system generates a nondelivery receipt (NDR).
Loss of Future Messages
Multiple scenarios can cause the loss of future messages:
• If you delete a sender’s mailbox, the system deletes any scheduled messages from that sender.
• If the sender’s mailbox is disabled, the system does not delete the messages immediately. At the
scheduled time, the system checks the status of the sender’s mailbox. If the mailbox is enabled, the
system delivers the scheduled message. If the mailbox is disabled, the system deletes the messages.
• If the recipient or remote location of a scheduled message is deleted, the system does not delete the
scheduled message immediately. At the time of delivery, the system checks if the recipient or remote
location is deleted. If the recipient or remote location is restored, the system delivers the message
successfully. If the recipient or remote location is deleted, the system deletes the message and
generates an NDR.
Incorrect Message Delivery
Subscriber or network configuration changes may impact delivery of scheduled messages.
• A message is scheduled for delivery on 12-April-2006 to Subscriber1 at extension 1234 at remote
location A. On 11-April-2006, you change Subscriber1’s extension to 5678. The system cannot
deliver the message and generates an NDR.