Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
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Chapter 18 Configuring Advanced Voice Mail
Configuring Live Reply
live-reply dialed numbers. For example, subscribers cannot be divided into groups (such as employees
and management) where one group (management) can live-reply to all locations and the other group
(employees) can only live-reply to local extensions.
If you use a complex dial-plan, it might be difficult or impossible to configure live-reply to correctly
handle remotely delivered VPIM messages. If the remote system is Cisco Unity or an earlier version of
Cisco Unity Express, the live-reply number is not included in the VPIM header. This makes it difficult
or impossible to determine the E.164 number Cisco Unity Express must dial to reach the sender. For
example, a dial plan where mailbox IDs are unrelated to user extensions may make it impossible for the
system to derive the E.164 number to call.
Configuration
You can configure the following items for the Live Reply feature:
• Network-precedence
• Calling-number-rule
• Prepend digits for the calling-number-rule
• Restriction table
These items are explained in the following sections.
Network Precedence
Network precedence determines which E.164 number Cisco Unity Express dials when making a
live-reply to a VPIM delivered message. It specifies the priority of the following methods of determining
the live-reply E.164 number:
• Use only the number of the sender contained in a VPIM message (if present).
• Use the number of the sender contained in a VPIM message (if present). Otherwise, use the number
derived using the calling-number-rule CLI described below.
• Use only the number derived using the calling-number-rule CLI described below.
Calling Number Rule
The calling number rule specifies how the live-reply extension is derived from configuration and VPIM
vcard data. Knowing the callers E.164 number is essential for live-reply functionality. Note however,
knowing the E.164 number for the sender of a voice mail is not required if live-reply disabled.
Table 18-4 defines the behavior of the options for deriving a sender's E.164 number. The last column
shows an example of the derived number, assuming that the location ID is configured as 111, the location
prefix is configured to 444, and the mailbox ID of the incoming VPIM message is 5678.