Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
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Chapter 18 Configuring Advanced Voice Mail
Configuring Live Record
Using Live-Record
After live-record is properly configured, users can use the following sequence of steps to initiate a
live-record session. This example assumes a call is already established. The subscriber wanting to record
the conversation does not need to be the caller who initiated or received the call.
1. Initiate a conference to the Cisco Unity Express live-record pilot number.
Press the conference softkey button. The current conversation is paused.
2. Dial the live-record pilot extension number.
3. The live-record pilot extension forwards the call request to the voice mail pilot number.
4. Cisco Unity Express answers the incoming call, detects the live-record pilot extension, and begins
recording if the call referrer is a valid Cisco Unity Express subscriber.
5. Complete the conference.
Press the conference softkey button again. At this point, everything either party says is recorded
except the beeps played by Cisco Unity Express.
To end the live-record session, remove the Cisco Unity Express from the conference and continue the
call, or hang up and terminate the call.
Error Conditions
The following error conditions can occur for subscribers using live-record:
• No Ports Available — Busy tone plays to the caller
• Invalid Extension (caller is not a local subscriber) — Message plays that explains there is no
mailbox associated with the extension.
Limitations
Create a conference soft key and a live-record speed dial key. This gives users the following three-button
solution:
1. Press the conference soft key
2. Press the live-record speed dial key
3. Press the conference soft key
Live-record is only available to Cisco Unity Express local subscribers. Remote subscribers or external
callers cannot use this feature because it uses the extension number assigned to the caller. However, this
feature does not provide a prompt to ask the user to identify the extension and password and help prevent
remote users from attempting to use the service.
Live-recorded messages do not trigger a message notification when delivered to the voice mailbox.
Configuring Live Record
Prerequisites
• Cisco Unity Express 3.0 or a later version