Specifications

CHAPTER
17-1
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
17
Language Support
This chapter describes the multiple language support feature and includes the following sections:
• Language Settings, page 1
• Uploading and Downloading Custom Prompts and Documents, page 5
• Installation Considerations, page 5
• Backup and Restore Considerations, page 5
Language Settings
Cisco Unity Express provides multiple language support. You can install and use more than one language
simultaneously onto a single platform. See the Release Notes for Cisco Unity Express for the number of
languages supported on the hardware module.
When you have multiple languages installed on a platform, you can select which language to use for each
of the following functions:
• Interactive Voice Response (IVR)
• Autoattendant Application
• Voice mail
• Administration Via Telephony (AVT)
• Vo ic e Vi ew
• Message notification
• VoiceXML Web Applications
The language settings for each of these functions are explained in the following sections.
AutoAttendant and IVR
For the autoattendant, there are two ways to specify which language is used when playing prompts.
These are the language settings that you can specify, listed in order of priority that they take effect:
1. Locale for trigger pilot numbers
2. Default preferred language for the system