Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 12 Configuring Message Notification
Sending and Receiving Message Notifications
After the subscriber answers the call, the system sends any configured extra digits. The subscriber is
presented with the option to log in to the mailbox using the mailbox ID and PIN (if this option is enabled)
or disable notification to the device being called.
If the subscriber does not answer the call after the configured number of seconds, or if the device is busy,
the system disconnects the call and does not retry calling the subscriber.
The recipient can turn off message notification for a phone device during the notification. If the recipient
does that, the system leaves a message in the recipient’s mailbox stating that notification is turned off
for that device.
The administrator should be aware of notification loops. For example, subscriber A configures
notifications to subscriber B, subscriber B configures notifications to subscriber C, and subscriber C
configures notifications to subscriber A. The notifications could fill up the subscribers’ mailboxes. In
such a case, the administrator should disable notification for one of the subscribers. This will stop the
loop. The administrator can reenable notification for that subscriber.
Notifications to Numeric Pagers
To notify a numeric pager, the Cisco Unity Express system calls the configured phone number.
If the pager answers the call, the system sends any configured extra digits and disconnects the call. The
extra digits appear on the pager display.
If the device does not answer the call after the configured number of seconds (connection timeout) or is
busy, the system disconnects the call and does not retry calling the device.
Notifications to E-mail Inboxes
The system sends an e-mail message to the configured e-mail address for each new message received.
Note If no STMP server is configured, the system does not send e-mail notifications.
The subject of the e-mail message is “Message Notification.” The body of the e-mail message contains
the message type, extension or user ID, message sender, and the message text configured by the sender.
Following is a sample e-mail message:
Message Type: Urgent
Message for: userA
Message from: userB
Meeting scheduled at 2:00 pm today in conference room 3
If the option to attach a voice message is enabled, the system attaches the message as a .wav file. The
.wav file format is G711 mu-law 8KHz 8-bit mono. The filename has the format
VM_yyyy.mm.dd_hh.mm.ss.wav, where yyyy is the year, dd is the day, hh is the hour in 24-hour format,
mm is the minutes, and ss is the seconds.
If the system cannot deliver the e-mail, the system does not generate a message delivery failure
notification.