Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 11 Configuring VoiceView Express
Overview of VoiceView Express
Configuring Cisco Unified Communications Manager for VoiceView Express
The VoiceView Express service URL configured on Cisco Unified Communications Manager must be as
follows: http://Cisco-Unity-Express-hostname/voiceview/common/login.do.
The Cisco Unified Communications Manager administrator must ensure that all phones configured to
use VoiceView Express are owned by the JTAPI user configured on Cisco Unity Express. VoiceView
Express uses the JTAPI username and password to become a trusted phone client. Use the following
procedures to add the VoiceView Express service to the phones:
1. Create an IP phone service—In the Cisco Unified Communications Manager administration screen,
click Feature > Cisco IP Phone Services. Click Add a New IP Phone Service. Enter the name that
you want the voice-mail subscribers to see on their phone screens. Enter the description that you
want to appear on the subscribers’s phone message when they subscribe to VoiceView Express.
Enter the IP phone service URL described above. Click
Insert.
2. Add the IP phone service to a phone— Locate a phone in the Cisco Unified Communications
Manager system. Click on the phone to open the phone’s configuration page. Click
Subscribe/Unsubscribe Services in the upper-right corner of the screen. In the drop-down menu,
find the IP phone service name that you created earlier. Click Continue. Click Subscribe.
3. Enable Web Access on all phones using the phone device configuration in Cisco Unified
Communications Manager.
4. Assign the phone to the JTAPI user—Go to the JTAPI user’s configuration page. Click Device
Association. Associate the phone as a controlled device.
5. Repeat procedures 2, 3 and 4 for each phone that requires VoiceView Express service.
Configuring Cisco Unified Communications Manager Express for VoiceView
Express
The Authentication Manager is a network server that handles authentication requests for IP phone tasks.
The IP phone learns the authentication server URL during the phone’s registration process.
Cisco Unified Communications Manager Express (Cisco Unified CME) does not have an authentication
server. Cisco Unity Express starts an authentication server that acts as the primary authentication server
for VoiceView Express.
The Cisco Unified CME administrator must ensure that Cisco Unified CME authentication server URL
points to the Cisco Unity Express authentication server. In addition, if using Cisco Unified CME 8.0 or
later, Web Access must be enabled. The Cisco Unified CME command syntax required is different
depending on the Cisco Unity Express version being used. For more information, see “Configuring the
Phone-Authentication Service” section on page 5.
Note To activate the URL configuration, reboot the phones.
Session Termination
The administrator can configure the maximum number of minutes a VoiceView Express session can
remain idle. The timeout is a system-wide parameter and cannot be configured for individual subscribers
or groups. The default limit per session is 5 minutes.