Specifications

CHAPTER
11-1
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
11
Configuring VoiceView Express
This chapter describes the procedures for configuring VoiceView Express on Cisco Unity Express and
includes the following sections:
• Overview of VoiceView Express, page 1
• Configuring VoiceView Express, page 3
• Configuring the Phone-Authentication Service, page 5
To configure this feature from the GUI, use the Voice Mail > VoiceView Express option.
Overview of VoiceView Express
The VoiceView Express feature allows voice-mail subscribers to browse, listen, send messages, and
manage their voice mail messages from their Cisco IP phone display and soft keys. This feature is an
alternative to the telephone user interface (TUI) for performing common tasks.
VoiceView Express is available for Cisco Unified Communications Manager Express and Cisco Unified
Communications Manager systems. VoiceView is not available in Cisco Unified Communications
Manager SRST mode.
VoiceView Express is enabled by default.
VoiceView Express is supported on selected Cisco Unified IP phones. See the Release Notes for Cisco
Unity Express 8.6 for more information. For details on using the VoiceView Express features, see the
Cisco Unity Express VoiceView Express Quick Start Guide- Release 3.2.
VoiceView Express Session Count
The maximum number of simultaneous VoiceView Express sessions depends on the size of the network
modules and the Cisco Unity Express release version being used. The number of simultaneous VoiceView
Express sessions supported depends on the Cisco Unity Express hardware module and the version. To
determine how many VoiceView Express sessions your hardware supports, see the release notes for the Cisco
Unity Express release version you are using.
The system counts VoiceView Express sessions separately from graphical user interface (GUI) sessions.
When a subscriber is listening to or recording a voice message or greeting with VoiceView Express, the
system counts the session as a VoiceView Express session and a TUI session.
If the subscriber is browsing through voice messages on the VoiceView Express phone screen, the system
counts the session as a VoiceView Express session.