Specifications

10-8
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 10 Configuring Auto Attendants
Configuring and Managing the Auto-Attendant Application
Note The .wav file for the welcome prompt is not interruptible, meaning that the longer the recorded welcome
prompt is, the longer callers must wait before being able to enter digits to reach other extensions. We
recommend you record a short welcome prompt so that callers can access the voicemail system quickly.
Following this welcome prompt, the default script plays the menu announcement listing the menu
options for callers. These are not customizable prompts within the default auto-attendant provided with
the system. Note that if a caller uses the dial-by-extension option, the system will attempt to transfer to
any extension, including extensions not defined using Cisco Unity Express. To prevent callers from
transferring to extensions not defined using Cisco Unity Express, configure class of restrictions (COR)
on the dial-peer, or develop a custom script to prevent the option.
Downloading an Auto-Attendant Greeting or Prompt File
Greetings and prompts can be copied from the auto-attendant and stored to another server or PC.
To copy a greeting or prompt file, use the ccn copy prompt command in Cisco Unity Express EXEC
mode:
ccn copy prompt prompt-filename url ftp://destination-ip-address/prompt-filename
[language
xx_YY] [username name password password]
where prompt-filename is the file to be copied, destination-ip-address is the IP address of the FTP server,
xx_YY is the language of the prompt file, name is the FTP server login ID, and password is the FTP server
password.
Example:
se-10-0-0-0# ccn copy prompt AAprompt2.wav url ftp://10.100.10.123/AAprompt2.wav
Renaming an Auto-Attendant Greeting or Prompt File
To rename an auto-attendant greeting or prompt file, use the ccn rename prompt command in
Cisco Unity Express EXEC mode:
ccn rename prompt old-name new-name
where old-name is the existing filename and new-name is the revised name.
Example:
se-10-0-0-0# ccn rename prompt AAmyprompt.wav AAmyprompt2.wav
Deleting an Auto-Attendant Greeting or Prompt File
To delete an auto-attendant greeting or prompt file from Cisco Unity Express, use the ccn delete
command in Cisco Unity Express EXEC mode:
ccn delete prompt prompt-filename
where prompt-filename is the file to be deleted.