Specifications

10-6
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 10 Configuring Auto Attendants
Configuring and Managing the Auto-Attendant Application
Examples
The following example illustrates the auto-attendant information from the show ccn application output:
se-10-0-0-0# show ccn application
Name: autoattendant
Description: autoattendant
Script: aa.aef
ID number: 3
Enabled: yes
Maximum number of sessions: 8
busOpenPrompt: AABusinessOpen.wav
operExtn: 1000
welcomePrompt: AAWelcome.wav
disconnectAfterMenu: false
busClosedPrompt: AABusinessClosed.wav
allowExternalTransfers: false
holidayPrompt: AAHolidayPrompt.wav
businessSchedule: systemschedule
MaxRetry: 3
se-10-0-0-0#
Configuring Auto-Attendant Prompts
Cisco Unity Express supports customized greeting and prompt files. The number of greetings and
prompts per language installed supported depends on the Cisco Unity Express hardware module and the
version. To determine how many prompts your hardware supports, see the release notes for the Cisco
Unity Express release version you are using.
Customizing prompts requires the following procedures:
• Recording an Auto-Attendant Greeting or Prompt File, page 7 (Required)
• Customizing the Default Auto-Attendant Welcome Prompt, page 7 (Required)
• Uploading the Auto-Attendant Greeting or Prompt File, page 7 (Required)
• Downloading an Auto-Attendant Greeting or Prompt File, page 8 (Optional)
• Renaming an Auto-Attendant Greeting or Prompt File, page 8 (Optional)
Step 7
exit
Example:
se-10-0-0-0(config)# exit
Exits configuration mode.
Step 8
show ccn application
Example:
se-10-0-0-0# show ccn application
Displays details about each configured
application.
Step 9
copy running-config startup-config
Example:
se-10-0-0-0# copy running-config startup-config
Copies the configuration changes to the startup
configuration.
Command or Action Purpose