Specifications

10-3
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 10 Configuring Auto Attendants
Configuring and Managing the Auto-Attendant Application
The script has another parameter (extensionLength) that specifies the length of the extension used by the
Cisco Unity Express system. This parameter must be configured correctly for the script to be able to do
a successful transfer.
Following are the parameters that may be configured for the aasimple.aef script:
• welcomePrompt—default: AAWelcome.wav
• operExtn—default: 0
• MaxRetry—default: 3
• holidayPrompt—default: AAHolidayPrompt.wav
• businessOpenPrompt—default: AABusinessOpen.wav
• businessClosedPrompt—default: AABusinessClosed.wav
• playExtensionsPrompt—default: AASPlayExtensions.wav
• extensionLength—default: 1
• businessSchedule—default: systemschedule
• disconnectAfterMenu—default: false
• allowExternalTransfers—default: false
To modify any of these prompts, see “Configuring Auto-Attendant Prompts” on page 6.
To create customized script files, see “Configuring Auto-Attendant Scripts” on page 9.
To create a business-hours schedule, see “Configuring Business Hours” on page 52.
To create a holiday list, see “Configuring Holiday Lists” on page 47.
Configuring Other Auto-Attendant Parameters
To configure the auto-attendant access telephone number, see “Configuring SIP Triggers for the
Applications” on page 39 or “Configuring JTAPI Triggers for the Applications (Cisco Unified
Communications Manager Only)” on page 43.
The commands are used in both EXEC and configuration modes.
See “Managing Applications” on page 31 for procedures to configure user-defined parameters.
Required Data for This Procedure
The following information is required to configure auto-attendant:
• To use your own welcome greeting, create a .wav file containing the prerecorded welcome greeting.
This file must be uploaded to the Cisco Unity Express module so that it can be located and saved in
the auto-attendant script. Alternatively, you can use the Administration via Telephone (AvT)
application to record the welcome greeting. See
“Recording an Auto-Attendant Greeting or Prompt
File” on page 7 for guidelines on recording a greeting. See “Uploading the Auto-Attendant Greeting
or Prompt File” on page 7 for the procedure to upload the prompt to Cisco Unity Express.
• Application name.
• Number of times the auto-attendant will replay instructions to a caller before the call is
disconnected. This count begins when the caller moves past the main menu and starts to hear
instructions for a submenu. The main menu will play five times and then, if the caller makes no
choice or incorrect choices, will transfer to the operator.