Specifications

CHAPTER

9-1

Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions

OL-14010-09

Configuring the Administration via Telephone

Application

The Administration via Telephone (AvT) application is a telephony-based interface that offers the

following capabilities:

• Administrators can record new audio prompts or delete existing custom audio prompts without using

a PC or sound-editing software, such as with the telephone user interface (TUI). These prompts can

then be used in various Cisco Unity Express application scripts, such as the Welcome prompt in the

default auto-attendant. The Emergency Alternate Greeting (EAG) is an option within the AvT that

allows subscribers to record, modify, and enable or disable a special greeting to be played before the

regular greeting, notifying callers of some temporary event or message.

• Administrators can rerecord existing prompts.

• Administrators can send broadcast messages. Subscribers who have the broadcast privilege can

access a limited set of AvT capabilities.

• Administrators can record spoken names for remote locations and remote subscribers.

The Cisco Unity Express module installation automatically configures the AvT application.

Only users with administrative (superuser) privileges or prompt management (ManagePrompt)

privileges have access to the AvT. (See “Adding and Modifying a Group” on page 7 for information

about assigning privileges.) When a caller dials the AvT number, the AvT authenticates the caller by

requesting the caller’s extension and PIN. The AvT disconnects the caller if the caller does not have

administrative authority.

To configure the AvT access telephone number, see “Configuring SIP Triggers for the Applications” on

page 39 or “Configuring JTAPI Triggers for the Applications (Cisco Unified Communications Manager

Only)” on page 43.

Configuring Triggers

After you configure the AvT application, you must configure the system must to start the AvT

application when a specific signal, or trigger, is invoked. The trigger is a telephone number and can be

configure for either the SIP or JTAPI subsystems. When a caller dials a specified telephone number, the

SIP or JTAPI subsystem starts the AvT application. To configure SIP and JTAPI triggers for the AvT

application, see “Managing Triggers” on page 38.

The number of triggers supported depends on the Cisco Unity Express hardware. For more information,

see Release Notes for Cisco Unity Express. See “Advanced Configuration” on page 1 for procedures to

configure multiple triggers for an application.