Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 7 Configuring Voice Mail
Configuring System-Wide Voice-Mail Parameters
DETAILED STEPS
Configuring Caller ID for Incoming Messages
Cisco Unity Express supports caller ID information for incoming voice-mail messages.
When receiving an incoming voice-mail message from an external caller, the system attempts to match
the associated caller ID information with an entry in the local directory. If a match is not found and the
system is configured to play caller ID information, the system plays the sender’s telephone number in
the message envelope when the recipient listens to that message. If the system is not configured to play
caller ID information, the system plays “Unknown Caller” in the message envelope.
Cisco Unity Express does not verify that the caller ID information is valid. That function is dependent
on the central office (CO) and the incoming trunk setup. Additionally, the local system plays caller ID
information for Cisco Unified Communications Manager Express or Cisco Unified Communications
Manager extensions that are not configured in the local Cisco Unity Express directory.
The default caller ID status is disabled. Use the GUI Defaults > Voice Mail option or the CLI command
described below to enable or disable playing of caller ID information.
Note An external call is any telephone number that is not listed in the Cisco Unity Express subscriber
directory. Possible sources of external calls are the local telephone company, an IP telephone, or
an H.323 gateway. These sources must be configured to present caller ID information to the
Cisco Unity Express system.
The following sections describe this feature:
Command or Action Purpose
Step 1
config t
Example:
se-10-0-0-0# config t
Enters configuration mode.
Step 2
voicemail conversation address-by {extension | name}
Example:
se-10-0-0-0(config)# voicemail conversation
address-by extension
Configures the voice mail addressing behavior. This
command also changes the addressing behavior for
the following features:
• Individual subscriber message addressing
• Distribution lists
• Cascading
• Multiple voice mail messages
Step 3
end
Example:
se-10-0-0-0(config)# end
Returns to privileged EXEC mode.
Step 4
show voicemail conversation {caller | subscriber}
Example:
se-10-0-0-0# show voicemail conversation subscriber
(Optional) Displays the values configured for voice
mail conversation, including the addressing mode.