Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 7 Configuring Voice Mail
Configuring System-Wide Voice-Mail Parameters
Note The mailbox selection option does not work if you select:
— The OCN option on a Cisco Unified CME system that networks two Cisco Unity Express
modules.
— The OCN option on a Cisco Unified Communications Manager system that networks two
Cisco
Unity Express modules that do not have a configured voice-mail profile.
— The LRD option on a Cisco Unified Communications Manager system that networks two
Cisco Unity Express modules.
The Defaults > Voice Mail GUI option also configures mailbox selection.
• Voice Mail Box Mask (Cisco Unified Communications Manager Only)
Cisco Unity Express uses the voice mail box mask feature supported by Cisco Unified
Communications Manager.
No configuration is required on Cisco Unity Express to use this feature.
If the voice mail box mask is configured on Cisco Unified Communications Manager,
Cisco
Unified Communications Manager applies the mask to the number before sending it to
Cisco
Unity Express. Cisco Unity Express uses this number to find the correct mailbox for the
incoming redirected call.
For example, suppose a call comes in for the directory number 7510 and is redirected to
Cisco
Unity Express voice mail.
– If Cisco Unified Communications Manager does not have voice mail box mask configured,
Cisco
Unity Express tries to find a mailbox for 7510.
– If Cisco Unified Communications Manager has voice mail box mask configured, such as
222555XXXX, Cisco Unified Communications Manager sends the number 2225557510 to
Cisco Unity Express, which tries to find a mailbox for 2225557510.
To configure these parameters, see “Configuring System-Wide Voice-Mail Parameters for All Voice
Mailboxes” on page 23. To configure different values for mailbox size, message length, and expiration
date for a specific mailbox, see “Configuring Mailboxes” on page 5.
In addition to configuring the system-wide parameters for all voice mailboxes, you can also configure
other system-wide general voice-mail parameters that control:
• Whether callers can leave multiple voice messages for the same or different subscriber without being
first transferred to the operator
• Whether subscribers can play a summary of the new messages in General Delivery Mailboxes
(GDMs) during login
• Which message properties subscribers hear when they retrieve a message using the TUI
• Whether voice messages were addressed by name or extension at the system level for all features
To configure these system-wide general voice-mail parameters, see the following sections:
• “Configuring System-Wide Voice-Mail Parameters for All Voice Mailboxes” on page 23
• “Configuring the Ability to Leave Multiple Voice Messages in the Same Session” on page 27
• “Configuring the Use of a Voice Mail Summary Prompt during Subscriber Login” on page 28
• “Configuring Message Properties (Envelope) Customization” on page 29
• “Configuring Default Addressing for Sending a Voice Message” on page 31
• “Configuring Caller ID for Incoming Messages” section on page 32