Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 7 Configuring Voice Mail
Planning Mailbox Configuration
Unlocking a Voice Mailbox
If a mailbox becomes locked, the telephone subscriber will hear a message stating that the mailbox is
unavailable. Use the voice mailbox unlock command to unlock the mailbox.
Starting in Cisco Unity Express EXEC mode, enter the following command:
voice mailbox unlock {owner name | telephonenumber tel-number}
Example:
se-10-0-0-0# voice mailbox unlock owner user3
se-10-0-0-0# voice mailbox unlock telephonenumber 50174
This command is equivalent to the GUI operation of clicking the Unlock icon under Voice Mail >
Mailboxes.
Refreshing Message Waiting Indicators
Occasionally the MWI lights on a subscriber’s telephone get out of synchronization with the voice
message status of the mailbox. When this condition happens, the MWI light is lit although the mailbox
has no new messages or the MWI light is not lit although the mailbox has new messages.
Use the mwi refresh all or mwi refresh telephonenumber command to refresh the MWI lights and to
synchronize the mailbox message status and MWI lights. If the subscriber has no messages, the MWI
turns off. If the subscriber has voice messages, the MWI light turns on.
Starting in Cisco Unity Express EXEC mode, enter the following command:
mwi refresh all
or
mwi refresh telephonenumber tel-number
where tel-number is the telephone number of a specific extension.
Example:
se-10-0-0-0# mwi refresh all
se-10-0-0-0# mwi refresh telephonenumber 50174
This command is equivalent to the GUI operation of clicking the Refresh All or Refresh Selected icons
under Voice Mail > Message Waiting Indicators > Refresh.
name Name of the mailbox owner.
tel-number Extension or telephone number of the mailbox.