Specifications

7-14
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 7 Configuring Voice Mail
Planning Mailbox Configuration
PIN Expiration
When PINless login is configured, the PIN expiration does not apply. If PINless login from subscriber’s
phones is enabled, PIN expiration applies only when logging into the mailbox from an extension other
than the mailbox owner’s own.However, this applies only to personal mailboxes. To configure the PIN
expiration in conjunction with PINless configuration and AVT, see “Administration Via Telephone” on
page 14.
Account Lockout, Mailbox In Use, and Mailbox Disabled
Account lockout, mailbox in use, and mailbox disabled apply regardless of PINless configuration.
Administration Via Telephone
PINless login applies only to the personal mailboxes; it does not apply to Administration Via Telephone
(AvT). A subscriber must always enter both their extension and their PIN when logging into AvT.
If the subscriber’s PIN has expired, the subscriber will be unable to log into AvT until they change their
PIN. However, AvT will not prompt them to do so, and if their mailbox is configured to be PINless, the
system does not prompt them to change their PIN when accessing their voice mailbox. Under these
conditions, the subscriber must manually change their PIN by using one of the three following options:
• CLI, with the command username [name] pin [digits]
• GUI, on the User Profile page)
• TUI (under Setup Options > Personal Settings)
Tutorial
When a subscriber logs into their mailbox and the tutorial is run, the tutorial feature always requires them
to set their PIN even if they have been configured to have PINless login.
VoiceViewExpress and PINless Login
When a PINless subscriber accesses VoiceViewExpress from their primary extension, they are taken
directly to the home page. If that subscriber accesses VoiceView from some other phone, they must
delete the autopopulated mailbox ID. They do this by going to the home page of the mailbox to which
the phone is registered and pressing the “logout” softkey to get the login page. Here they must enter their
own user ID, and also their PIN, unless they have been configured to have PINless voice mail from any
phone.
Voice Message On Disabling Pinless Login
When you disable the PINless login for a mailbox, the system generates a new voice message and stores
it in the mailbox: "Your mailbox was enabled to login without password and later it was disabled. If you
have any questions contact the system administrator."
Voice Message on Changing from PINless Login from Any Phone to PINless Login from Subscriber’s Phone
Whenever you change a voice mailbox configuration from PINless login from any phone to PINless
login from subscriber’s phone, the system generates a message: "Your mailbox was enabled to login
without password from any phone and later it was disabled. If you have any questions contact the system
administrator."
If you want to change PIN login behavior for a mailbox, use the login pinless command.