Specifications

7-5
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 7 Configuring Voice Mail
Planning Mailbox Configuration
• Announcement-only mailbox—This mailbox can play the user greeting and disconnect the call only;
it cannot take any messages from callers or send messages. For more information, see the
“Configuring an Announcement-Only Mailbox” section on page 17.
Mailbox Properties
• Cisco Unity Express supports IP telephones using Skinny Client Control Protocol (SCCP) or analog
telephones behind an SCCP gateway (such as the Cisco VG 248 or the Cisco ATA). Media Gateway
Control Protocol (MGCP) IP telephones, analog FXS telephones on the Cisco Unified CME router,
and soft telephones are not supported.
• Only the owner of a personal mailbox can delete messages in the mailbox. All members of a GDM
can delete messages in the mailbox. The administrator cannot delete messages or display the length
of time for which messages are stored in the system. When the mailbox owner logs in to the voice
mailbox, the application notifies the owner of any expired messages.
If the mandatory message expiry feature is enabled, the owner must delete the expired messages. If
the mandatory message expiry feature is disabled, the owner can delete or save each message.
If a message is saved from the expired messages menu, the expiry timer is restarted for that message.
• Mailboxes can have different storage sizes. Consider the purpose of the mailbox when assigning a
smaller or larger size than the default. The aggregate of all mailboxes cannot exceed the maximum
storage allowed on your system. See
“Recording a Prompt File” on page 29 for the mailbox storage
capacity for your system, and use the show voicemail usage command to display the amount of
storage already configured.
Configuring Mailboxes
Follow this procedure to configure voice mailboxes.
Prerequisites
Verify that the users and groups that will have voice mailboxes are configured before using this
procedure. If you have not created the users and groups, see “Adding and Modifying a User” on page 1
or “Adding and Modifying a Group” on page 7.
Required Data for This Procedure
System-wide mailbox default values were configured during the installation process. If necessary,
modify any of the following values for a specific mailbox:
• Mailbox size
• Expiration time in days
• Message size
Use the show voicemail limits command to display the default values. See “Configuring System-Wide
Voice-Mail Parameters” on page 20 for more information about system-wide mailbox default values.