Specifications

7-4
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 7 Configuring Voice Mail
Planning Mailbox Configuration
Example
The following example illustrates the show ccn application output:
se-10-0-0-0# show ccn application
Name: voicemail
Description: Voice Mail
Script: voicebrowser.aef
ID number: 1
Enabled: yes
Maximum number of sessions: 6
logoutUri: http://localhost/voicemail/vxmlscripts/m bxLogout.jsp
uri: http://localhost/voicemail/vxmlscripts/login.vxml
se-10-0-0-0#
Planning Mailbox Configuration
Assign a voice mailbox to a subscriber configured in the Cisco Unity Express database. A mailbox
subscriber is either an individual or the owner of a group.
Not all subscribers or extensions require a voice mailbox. To use mailboxes efficiently, consider the
function or purpose of the subscriber or extension before assigning the mailbox.
The commands to create or modify a voice mailbox are the same.
This chapter contains the following sections:
• Types of Mailboxes, page 4
• Mailbox Properties, page 5
• Configuring Mailboxes, page 5
• Configuring PINless Mailbox Access, page 13
• Unlocking a Voice Mailbox, page 16
• Refreshing Message Waiting Indicators, page 16
• Configuring an Announcement-Only Mailbox, page 17
• Configuring Call Flow Customization, page 18
Types of Mailboxes
Cisco Unity Express supports two types of mailboxes:
• Personal mailbox—This mailbox is assigned to a specific subscriber and is accessible only by this
subscriber. When a caller leaves a message in this mailbox, the message waiting indicator (MWI)
light turns on.
• General delivery mailbox (GDM)—This mailbox is assigned to a group of subscribers. (See “Adding
and Modifying a Group” on page 7 for the definition of group members.) All members in the group
have access to the mailbox. When a caller leaves a message in this mailbox, no MWI is turned on.
Instead, when a member logs in to the personal mailbox, the mailbox menu allows the member to
access the messages in each GDM to which the member belongs. Only one person can access the
GDM at a time. After the first person saves or deletes a message in the GDM, the message is no
longer played as “new” for any subsequent members.