Specifications

CHAPTER
7-1
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
7
Configuring Voice Mail
This chapter contains the following procedures for configuring the Cisco Unity Express voice-mail
application:
• Using the New Method of Sending Voice Mail, page 1
• Configuring Triggers, page 1
• Configuring the Voice-Mail Application, page 2
• Planning Mailbox Configuration, page 4
• Configuring System-Wide Voice-Mail Parameters, page 20
Using the New Method of Sending Voice Mail
Before release 3.0, there were two ways to leave a message in a mailbox on Cisco Unity Express:
• A caller reaches the VM of a subscriber because of CFNA/CFB and is prompted to leave a message.
• A subscriber logs into VM and composes and sends a message to another subscriber on the same
Cisco Unity Express or another Cisco Unity Express node on a known remote location.
With Cisco Unity Express version 3.0 and later, a user can generate a message and insert it into a specific
mailbox without having to log into this mailbox or for an external caller to call this extension to leave
the message. To do this, subscribers use a new step in the Editor’s voice mail palette called “Send Voice
Message.” This step requires two inputs:
• The extension of the mailbox to which to send the message
• The actual message that will be sent. (This can be any type of prompt supported by the editor.)
Configuring Triggers
After you configure the voice-mail application, you must configure the system to start the voice-mail
application when a specific signal, or trigger, is invoked. The trigger is a telephone number and can be
configured for either the SIP or JTAPI subsystems. When a caller dials a specified telephone number,
the SIP or JTAPI subsystem starts the voice-mail application. To configure SIP and JTAPI triggers for
the voice-mail application, see “Managing Triggers” on page 38.
For information on the number of triggers supported on Cisco Unity Express hardware, see Release
Notes for Cisco Unity Express. See “Configuring Multiple Triggers for an Application” on page 46 for
procedures to configure multiple triggers for an application.