Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 5 Configuring System Components
Configuring Holiday Lists
• You configured one trigger with a maxsessions value of 2 and the other trigger with a maxsessions
value of 4.
The maximum number of callers that can access the auto-attendant application simultaneously is five,
not six. This is because although your system has a total of six sessions available for the two triggers,
they both are accessing the same application, which allows only five concurrent sessions. The
maxsessions value of the application acts as the gating factor in this case.
If you configure both triggers with a maxsessions value of 2, the maximum number of concurrent calls
to the application is four, not five. This is because the system has a total of only four ports assigned to
the two triggers. The maxsessions value assigned to the triggers acts as the factor in this example.
Sharing Ports Among Different Applications
Cisco Unity Express supports multiple voice applications, and each of these applications need voice
ports in order to execute. Consider the expected call traffic for each application when assigning the
maxsessions for them. One application may have a higher call volume and therefore need more sessions
than another, and at the same time you may want each application to have at least one session available
for incoming calls. You should distribute the ports to your applications keeping in mind the usage of each
application.
For example, your module has four ports and you configure the voice-mail application to have four
maxsessions, and the auto-attendant application also to have four maxsessions. If four callers access
voice-mail simultaneously, no ports is available for auto-attendant callers. Only when zero, one, two, or
three callers access voice-mail simultaneously is at least one port available for auto-attendant.
As another example, you configure the voice-mail auto-attendant applications to have three maxsessions.
At no time will one application use up all the ports. If voice-mail has three active calls, one caller can
access auto-attendant. A second call to either voice-mail or auto-attendant is not successful.
Configuring Holiday Lists
Cisco Unity Express permits configuration of holiday lists that can be used by an application to play a
customizable greeting to callers when the company is closed for a holiday. The following sections
describe how to configure and use Cisco Unity Express holiday lists:
• Overview of Holidays, page 47
• Using the Holiday Lists, page 48
• Configuring Year-Specific Holiday Lists, page 49
• Displaying the Holiday List, page 49
• Deleting Holidays from the List, page 51
Overview of Holidays
You can configure:
• Year-specific holidays
• Fixed holidays