Specifications

5-38
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 5 Configuring System Components
Managing Triggers
ogin.vxml
se-10-0-0-0#
Name: autoattendant
Description: autoattendant
Script: aa.aef
ID number: 2
Enabled: yes
Maximum number of sessions: 8
MaxRetry: 3
operExtn: 0
welcomePrompt: AAWelcome.wav
se-10-0-0-0#
se-10-0-0-0# show ccn trigger
Name: 6500
Type: SIP
Application: voicemail
Locale: systemDefault
Idle Timeout: 5000
Enabled: yes
Maximum number of sessions: 3
Name: 6700
Type: SIP
Application: autoattendant
Locale: systemDefault
Idle Timeout: 5000
Enabled: yes
Maximum number of sessions: 8
se-10-0-0-0#
Managing Triggers
Triggers are incoming events that invoke application which in turn starts executing the script associated
with that application. For example, the incoming event can be an incoming call or an incoming HTTP
request.
After you have created and configured your application, you need to create a trigger on the
Cisco Unity Express module to point to that application.
Cisco Unity Express supports three types of triggers:
• SIP triggers—Use this type of trigger to invoke applications in Cisco Unified CME and Cisco SRST
mode. This type of trigger is identified by the phonenumber which is dialed to invoke the desired
application.
• JTAPI triggers—Use this type of trigger to invoke applications in Cisco Unified
Communications
Manager mode. This type of trigger is identified by the phonenumber which is
dialed to invoke the desired application.
• HTTP triggers—Use this type of trigger to invoke applications using an incoming HTTP request.
Such a trigger is identified by the URL suffix of the incoming HTTP request. This type of trigger
can only be used if an IVR license has been purchased and installed on the system.
Cisco Unity Express ships with some internal triggers, which are known as system triggers. These
system triggers cannot be deleted.
This section describes the procedure for managing triggers and contains the following sections: