Datasheet

Cisco UCS C460 M4 High-Performance Rack-Mount Server
50
CONFIGURING the SERVER
SMARTnet for UCS Hardware Only Service
For faster parts replacement than is provided with the standard Cisco Unified Computing System
warranty, Cisco offers the Cisco SMARTnet for UCS Hardware Only Service. You can choose from
two levels of advanced onsite parts replacement coverage in as little as four hours. SMARTnet
for UCS Hardware Only Service provides remote access any time to Cisco support professionals
who can determine if a return materials authorization (RMA) is required. You can choose a
service listed in
Table 31.
Unified Computing Partner Support Service
Cisco Partner Support Service (PSS) is a Cisco Collaborative Services service offering that is
designed for partners to deliver their own branded support and managed services to enterprise
customers. Cisco PSS provides partners with access to Cisco's support infrastructure and assets
to help them:
■ Expand their service portfolios to support the most complex network environments
■ Lower delivery costs
■ Deliver services that increase customer loyalty
Partner Unified Computing Support Options enable eligible Cisco partners to develop and
consistently deliver high-value technical support that capitalizes on Cisco intellectual assets.
This helps partners to realize higher margins and expand their practice.
Partner Unified Computing Support Options are available to Cisco PSS partners. For additional
information, see the following URL:
www.cisco.com/go/partnerucssupport
The two Partner Unified Computing Support Options include:
■ Partner Support Service for UCS
■ Partner Support Service for UCS Hardware Only
Table 31 SMARTnet for UCS Hardware Only Service
Product ID (PID)
Service
Level GSP
On
Site?
Description
CON-UCW7-C460M4 UCW7 Yes UC PLUS 24X7X4OS C460 M4 Rack Server
CON-UCW5-C460M4 UCW5 Yes UC PLUS 8X5XNBDOS C460 M4 Rack Server