User Manual
Table Of Contents
- Troubleshooting
- Backing up the Monitoring Database in a Multi-Node Setup
- Pinging the Hostname and IP Address
- Viewing Tail Inframgr Logs
- Cleaning Up Patch Files
- Collecting Logs from a Node
- Collecting Diagnostics
- Using Diagnostics Information
- Troubleshooting VMware Console Display Issues
- Enabling HTTP Access
- Resetting MariaDB User Password in a Multi-Node Setup
- Resetting MariaDB User Password in a Standalone Setup
- Generating Device ID
Collecting 'inframgr' service diags (config files, logs files, etc) ...
Collecting 'tomcat' diags (config files, logs files, etc) ...
Collecting system/OS diags...
Collecting SAR data as text...
Collecting output of essential commands...
Collecting inframgr (PID=11890) thread dump...
Collecting inframgr (PID=11890) memory dump. This operation may take several minutes to complete.
Dumping heap to /opt/infra/diags/02-07-2018-08-24-40/inframgr.hprof ...
Heap dump file created
Creating diagnostics archive
/opt/infra/diags/standalone_diags_full_02-07-2018-08-24-40.tgz.............................. done
Press return to continue ...
Step 6 If you choose Collect inframgr thread dump option, a response similar to the following appears:
Type in option number and press <Enter> : 4
Pre-requisites:
1. Download JDK installer jdk-8u131-linux-x64.tar.gz from oracle.com JDK archive.
2. Copy the jdk-8u131-linux-x64.tar.gz under /opt/bin.
3. Install the JDK by running the following commands.
cd /opt/bin
tar -xzvf jdk-8u131-linux-x64.tar.gz
Enter JDK path if it's already installed (e.g. /opt/bin/jdk1.8.0_131): /root/java/jdk1.8.0_131
Step 7 Enter the JDK path and press Enter. The following information is displayed.:
Collecting inframgr-tdump diagnostics. This operation may take several minutes to complete.....
done
Creating diagnostics archive
/opt/infra/diags/standalone_diags_inframgr-tdump_02-07-2018-08-30-43.tgz.... done
Press return to continue ...
Step 8 If you choose Collect inframgr heap dump option, a response similar to the following appears:
Type in option number and press <Enter> : 5
Pre-requisites:
1. Download JDK installer jdk-8u131-linux-x64.tar.gz from oracle.com JDK archive.
2. Copy the jdk-8u131-linux-x64.tar.gz under /opt/bin.
3. Install the JDK by running the following commands.
cd /opt/bin
tar -xzvf jdk-8u131-linux-x64.tar.gz
Enter JDK path if it's already installed (e.g. /opt/bin/jdk1.8.0_131): /root/java/jdk1.8.0_131
Step 9 Enter the JDK path and press Enter. The following information is displayed.:
Collecting inframgr-hdump diagnostics. This operation may take several minutes to complete.......
done
Creating diagnostics archive
/opt/infra/diags/standalone_diags_inframgr-hdump_02-07-2018-08-28-29.tgz...............................
done
Press return to continue ...
Step 10 If you choose Display Disk Speed option, a response similar to the following appears:
Type in option number and press <Enter> : 6
Results of the disk speed check are more accurate if UCS Director services and database services
are not running. If these services are running when you initiate the disk speed check, it could
Troubleshooting
6
Troubleshooting
Collecting Diagnostics