Datasheet

Data Sheet
© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4 of 7
Table 1. Features of Cisco Unified CallConnector Personal
Cisco Unified CallConnector
Personal Feature
Description Benefit
Call control toolbars within
Microsoft Outlook and Internet
Explorer
Toolbars offer easy access to features without
the need for any additional desktop
applications. They can be used within Outlook
or Internet Explorer.
The toolbars provide easy-to-use features
such as the capability to find contacts,
implement phone features, and streamline
communications for the user.
Cisco Unified CallConnector
Contacts
Within Outlook and Internet Explorer, the
solution brings together all personal,
corporate, and Outlook contacts.
Finding contacts from within two commonly
used applications is easy.
Quick Dial from any contact Use easy click-to-dial or click-to-send on any
contact with option to show all numbers (work,
cell, and home) and send addresses (e-mail,
instant message [IM], and Short Message
Service [SMS]) associated with the contact.
Quick Dial saves time; calls or startup of
other communication sessions (e-mail or
IM session) are placed in a few seconds
without manual number or address entry.
Quick Transfer, Hold, or
Conference
Easily transfer, hold, or set up conferences
using context menus within Outlook or
Explorer.
Transferring or setting up conference calls
is easy using a PC mouse.
Quick Search through
contacts
Use the Pause or Break key on your PC to
quickly find a contact and then quickly dial a
number or send e-mail.
It is easy to search through all contacts
without opening new applications or
switching pages.
Speed dial The solution offers an option to create icon-
based speed dialing for frequently called
numbers.
Common numbers are easy to find and dial
quickly.
New Call popup window with
Outlook Caller ID Lookup
Incoming calls will generate a screen pop with
the caller’s name lookup from Outlook
contacts. The solution offers a clickable option
to answer or send the call to voicemail.
Always know who is calling. The solution
also provides an option to answer the call
or ignore it and send it to voicemail.
Quick Dial from any
application
Highlight a phone number in any application
such as Microsoft Word, PowerPoint, e-mail,
or a Webpage and then double-click the
phone icon to place a call.
Placing a call is quick and easy; you do not
have to read the number and manually dial,
saving time and improving productivity.
Cisco Unified CallConnector
Call Logs
Missed, received, and dialed calls are stored
on your PC in addition to your IP phone. You
can use Quick Dial to return calls missed
while out of the office.
You save time returning calls missed while
away from the office. You can use the
history log of calls received and placed for
billing.
Cisco Unified CallConnector Server
The Cisco Unified CallConnector Server application delivers the features described previously with
the added benefit of presence and instant messaging. Cisco Unified CallConnector Server
provides information about colleagues’ locations, availability, and phone status using the same
Cisco Unified CallConnector toolbars from within Outlook and Internet Explorer. Using simple icons
and colors to show location and availability, users can reach colleagues quickly the first time and
reduce phone tag, increasing productivity. Table 2 lists the additional features available with Cisco
Unified CallConnector Server that can be installed on a Windows XP Professional system or
Windows 2003 Server per site.
Table 2. Features of Cisco Unified CallConnector Personal
Cisco Unified CallConnector
Server Feature
Description Benefit
Dynamic presence information The solution offers a real-time display of a
user’s location, availability, and IP phone
status, plus an optional custom message.
The number of missed phone calls is
reduced, and employees get information
about who is in the office or on the road.
Location (user selectable) Users can show their location by icon
(work, home, travel, or vacation), or they
can create a custom message to be
displayed to other users.
Others (including operator) can see who is
in the office, out to lunch, or away on travel.
Availability (user selectable) Users can show their status by color:
Available, Busy, Away, or Other.
Fellow employees can know who is
available to receive calls or instant
messages.