Datasheet

Data Sheet
© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 7
Solution Overview
Communications Made Easy
Cisco Unified CallConnector for Microsoft Windows delivers a new way to handle the everyday
task of communicating with others within the business or with customers and vendors. As a fully
integrated communications management solution with presence (availability status of a current
user), the application is easy to use and can offer greater productivity when used consistently.
Cisco Unified CallConnector for Microsoft Windows is not just another application for the Windows
PC; it is embedded within business applications such as Microsoft Outlook and Internet Explorer.
Cisco Unified CallConnector for Microsoft Windows offers the following features:
●
Provides simple-to-use toolbar within Microsoft Outlook and Internet Explorer for dialing
numbers, controlling the call, and setting user availability and location status
●
Brings together all user contacts (personal, corporate, and Outlook) for using Quick Dial or
for starting a new e-mail or instant message to the contact
●
Offers a Quick Search feature to find a contact quickly with display of all contact numbers
and methods plus location and availability of fellow employees without leaving your current
application
●
Includes Quick Message, an instant messaging client for short communications with fellow
employees
●
Provides inbound call screen pop with Outlook contact name and clickable options to take
the call, send to voicemail, or send a Quick Message
●
Offers Quick Presence to conveniently display availability, location, and notes for contacts
in directories and search results
●
Offers Quick Dial from any application, including Webpages, by highlighting a number and
selecting Quick Dial
Cisco Unified CallConnector for Microsoft Windows, especially designed for the small and
medium-sized business (SMB) or branch-office user, is supported by Cisco Unified
Communications Manager Express 4.0 and later.
Cisco Unified CallConnector Personal
Cisco Unified CallConnector for Microsoft Windows is available in two configurations:
●
Cisco Unified CallConnector Personal delivers call control features for the individual user
using the Cisco Unified Communications Manager Express Telephony Application
Programming Interface (TAPI) Telephony Service Provider (TSP).
●
Cisco Unified CallConnector Server requires a Windows PC hosting the server application
installed at each site giving users call control plus presence, instant messaging services,
and rules-based automation based on a Session Initiation Protocol (SIP) client-server
architecture.
Cisco Unified CallConnector Personal is installed and configured on each Windows workstation
associated with a Cisco Unified IP phone. Cisco Unified CallConnector Personal delivers all the
call control features listed in Table 1 and is supported by any PC running Microsoft Windows XP or
Windows Vista.