Datasheet

Data Sheet
© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 6 of 8
System features
●
Account codes and call-detail-record (CDR) field entry
●
Call-back busy subscriber and camp-on
●
Per-phone call-coverage rules
●
Call hold and retrieve
●
Call park: Personal and directed
●
Call transfer and park recall
●
Call park assign to extension
●
Call pickup directed
●
Call pickup local group
●
Call pickup explicit group
●
Call transfer: Consultative and blind
●
Call waiting
●
Cancel Call waiting softkey*
●
Call park and pickup on both SCCP and SIP phones
●
CTI with Microsoft CRM and Outlook using Cisco IOS Software Telephony Services Provider (TSP)
●
E911 with two emergency location numbers per zone; unlimited zones per site
●
Eight-party impromptu conferencing
●
Directory services using XML
●
Hunt groups: Sequential, circular, parallel (blast), and longest idle
●
Hunt-group dynamic log in and log out
●
Hunt-groups statistics: Daily and hourly
●
Intercom
●
Temporary conferencing (8 parties)
●
Meet-me conferencing (32 parties)
●
Five music-on-hold (MoH) streams (internal) *
●
Night service bell or call forwarding
●
Overlay extensions for enhanced call coverage
●
Called-name display for overlay extensions
●
Paging: Internal through IP phones or to external system
●
Per-call caller ID blocking
●
Secondary dial tone
●
Standards-based network call transfer and call forwarding using H.450
●
Additional system speed-dial option through XML service
●
Time-of-day and day-of-week call blocking
●
Customizable called-name display
●
Support of SRST fallback service phone autoregistration
●
Basic automatic call distributor (B-ACD) (three queues) with Automated Attendant and call statistics
●
Display of number of calls in queue on IP phone
●
Agent log in and log out of B-ACD hunt group
●
Integration with Cisco Unified Contact Center Express 5.0 for advanced call-center features with support for up
to 50 agents, agent supervisors, call recording, silent monitoring, and reporting features
●
Secure Real-Time Transport Protocol (SRTP) providing media encryption for calls on the IP network
●
Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport
Layer Security (TLS)
●
Video over SIP trunk with H.264 codec support
●
Multilevel Precedence and Preemption (MLPP) support over PRI trunks
●
Enhanced MLPP with support for supplementary services, including three-way conference, call park, and call
pickup*
●
Busy Lamp Field monitoring of conference directory numbers and call-park slots
●
Cisco Unified Communications Manager Express and Cisco Unity Express username and password
synchronization
●
Support for IPv6 on SCCP and SIP IP phones*
●
Enhanced security with Logical Partition Class of Restriction for Closed User Group (CUG)*
●
•Optional unlock of meet-me conference bridge*
Voicemail features
●
Integrated voicemail and Automated-Attendant solution with Cisco Unity Express
●
Integration with Cisco Unity Voicemail and Cisco Unity unified messaging, or third-party voicemail integration
(H.323, SIP, or dual tone multifrequency [DTMF])
International localization
●
Per-phone localization for up to five local languages per system, including English, Bulgarian, Chinese
Mandarin and Cantonese, Croatian, Czech, Danish, Dutch, European Spanish, Finnish, French, German,
Greek, Hungarian, Italian, Japanese Kanji and Katakana, Korean, Norwegian, Polish, Portuguese, Romanian,
Russian, Serbian, Slovakian, Slovenian, Swedish, and Turkish