Datasheet

Data Sheet
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added capabilities through XML. These capabilities, which traditional systems cannot deliver, enhance the
productivity of the end user and the business.
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Application integration: The Cisco Unified Communications Express Services Interface application
programming interface (API) facilitates development of computer-telephony integration between Cisco Unified
CME and third-party applications to enable call monitoring, call control, and call provisioning with any Cisco
Unified CME Skinny Client Control Protocol (SCCP) endpoint. As a result, Cisco Unified CME can now be
integrated with a variety of value-added unified communications service applications, in either co-located or
service provider-hosted deployment scenarios, to support the critical unified communications services that
are part of the end user’s business process.
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Contact-center capabilities: From basic call queuing to sophisticated contact centers for small to medium-
sized companies, branch-office locations, or departments, you can deploy agent-assisted or self-service
applications to reduce business costs and improve customer response by providing sophisticated and
distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration
(CTI), and agent and desktop services.
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Interoperability with Cisco Unified Communications Manager: You can deploy Cisco Unified Communications
Manager at larger sites and Cisco Unified Communications Manager Express at branch-office locations
where local call processing is required. Using H.323 or Session Initiation Protocol (SIP) trunking, you can
route calls over the WAN with calling-party name and number information, plus compressed voice for better
WAN bandwidth usage.
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Cisco Unified CallConnectors for desktop CTI: You can simplify communications and facilitate collaboration
between users and customers with the easy-to-use interface of the Cisco Unified CallConnector suite. These
products extend customer information with call control to the Microsoft Windows desktop, providing
integration with popular customer-relationship-management (CRM) products or Microsoft Windows for more
effective communications.
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Investment protection and ease of upgrade to centralized call-processing systems: With a simple software
configuration change on the router, you can convert an integrated services router system with Cisco Unified
Communications Manager Express to a highly available Cisco Unified Survivable Remote Site Telephony
(SRST) gateway in a centralized Cisco Unified Communications Manager deployment architecture. This
flexibility helps ensure full investment protection for successful businesses that might outgrow the system
capacity.
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Remote maintenance and troubleshooting: You can use the industry-standard Cisco IOS Software command-
line interface (CLI) or user-friendly GUI to configure and administer Cisco Unified Communications Manager
Express.
Cisco Unified Communications Manager Express allows a Cisco Integrated Services Router to provide call
processing for locally attached IP and analog phones. All the necessary files and configurations for IP phones are
stored internally on the appliance, providing a single-platform solution. In addition, the solution offers a robust set of
public-switched-telephone-network (PSTN) interfaces, integrated voicemail and Automated Attendant, and a full
phone portfolio.
Cisco IOS Software offers industry-leading voice features designed for IP-based telephony systems, such as H.323
and SIP signaling, advanced QoS, and ISR interworking with an H.323 gatekeeper or SIP proxy server—all available
for use with Cisco Unified Communications Manager Express deployments. In addition, devices with integrated
functions such as channel service unit/data service unit (CSU/DSU) and Network Termination 1 (NT1) are available
with digital PSTN interface cards to provide flexible and robust voice services.