User guide

Step 2: Accessing your Business Mail POP Mailboxes
To access your newly created mailboxes, you have two options:
Option (i) Webmail
To access your mailbox using Webmail, go to the following website
and enter the mailbox name and password created as part of the
mailbox set-up.
deskcontrol.pm.telstra.com
Option (ii) Mail Client
1. Go to https://missioncontrol.pm.telstra.com
2. Go to the Help Me tab
3. Click on Help Documents
4. Click on Business Mail
5. Open the Business Mail Quick Reference Guide
(or Administrator Guide for in depth instructions)
6. Follow the instructions provided in the user guide
Other Business Mail options
Telstra Business also offers advanced email services under its Business
Mail solution suite. Further information is available by visiting the
Telstra Business website:
telstra.com/business
Please note: if you are not an experienced computer user, you may
need some assistance from your IT Specialist when setting up your
email client, or contact your account representative to discuss our
Business Support Services.
Your set-up
The first step recommended when troubleshooting is to turn everything
off, count to five, and then turn it on again. The technical term for this is
‘cycling the equipment’.
Many irrational computer problems can be addressed by following
this simple step. Please remember, where possible, to follow the correct
procedure for turning off your computer, router or other equipment,
according to the instructions.
The next step is to check that your equipment is set up correctly.
Carefully check that every plug and wire is in the right place, the
right way round, and is switched on.
Filtering is necessary
If you have ADSL installed, you need filters to attach to the outlets that
don’t provide the signal to your ADSL router. As all voice conversations
take place below 4 KHz, the filters are built to block everything above
4 KHz, preventing the data signals from interfering with standard
telephone calls.
Where to use a filter/splitter?
Any of the following devices that share the same telephone line as your
Telstra Business Broadband service need to have a filter/splitter connected.
You’ll need a filter/splitter for every:
Telephone
Cordless phone base unit
Answering machine
Fax machine
Internal or external dial-up modem
FOXTEL Digital uplink line
3. TRoUBLEShooTINg TIpS
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