User guide

Setting up your Telstra Business Broadband service is easy. To get
started, please load the Install CD that came with your new router.
It will guide you through every step required to set up your new router
device and internet service.
The install process has three main steps:
1. Setting up your new router
2. Configuring the router once it is set up
3. Connecting the router to the internet
If you are using a telephone on the same line as your Telstra Business
Broadband service, you will need to install a filter/splitter. The Install
CD includes step-by-step instructions on how to do this, which you must
follow in order to connect your router to the internet. To make things
easy, these steps are also explained on the following pages.
If your router or telephone wall sockets are in another room, we recommend
that you follow the steps on the Install CD, and then use this printed
guide to help you recall what to do.
We don’t want to take you away from running your business for any
longer than necessary, so we’ve made the installation of your new
Telstra Business Broadband service as easy as possible. All you need
to do is follow and complete the steps on the Install CD.
What if you experience issues?
The program on the Install CD includes some basic troubleshooting
steps. There is also a Troubleshooting section and a Frequently Asked
Questions (FAQs) section included in this guide.
2. coNNEcTINg To yoUR TELSTRA
BUSINESS BRoAdBANd SERvIcE
If you need additional support, there are more resources available online
at telstra.com/business
Of course, you’ll need internet access for that. So if you’ve got a dial-up
service, keep it active if possible until your Telstra Business Broadband
service is up and running.
If you’re still experiencing problems, please call Telstra Business
Technical Support on 13 2999 and have your Telstra Business Broadband
username, password and account number handy. Please note that
Telstra Business Technical Support provides equipment/router
support for the first computer connected to the router.
Installing ADSL filters/splitters
a) For a standard telephone socket
If any type of telephone device shares the same telephone line as your
ADSL service, you will need to fit a filter/splitter between the wall socket
and the phone. This also applies to any other devices, such as a fax,
answering machine, dial-up modem, alarm system and FOXTEL digital
tuner. Luckily, it’s really easy to install.
Step 1: Disconnect the telephone cable from the wall socket and connect
it into the socket labelled ‘Local Phone’ on the filter/splitter.
Step 2: Connect the short cable from the socket labelled ‘Wall Socket’
on the filter/splitter to the wall socket.
Step 1 Step 2
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