User guide

How do I make changes to my router?
It is recommended that your IT Specialist or a Telstra IT specialist make
changes, or ‘configures’ your router. Some changes may include changing
your service details, username/password, firewall settings or wireless settings.
It is important to be aware that Telstra may not support any changes
you make to your router’s configuration. You may have to remember
and be responsible for any changes you make.
The only way you can access or make changes to your router settings
is when you run your Install CD, or by accessing the Web Graphical User
Interface (GUI) on the router.
To access your GUI, you need to open a web browser, eg Internet
Explorer, and type http://192.168.15.1 into your address bar. This will
take you to the Web GUI on your router.
Why do I need to disable my firewall software before starting the
Telstra Business Broadband installation?
Your firewall software may think that the Telstra Business Broadband
installation program is an intruder because it is changing settings and
writing information to your hard drive.
Temporarily disabling your firewall prevents it from interrupting or even
stopping the installation software from doing its job. If you have any
trouble disabling your firewall, you should ask the software retailer
or check the software company’s website for help/FAQ information.
Please note: The GUI is not on the internet, but is actually a web
page that sits on and runs from your router. You will need to enter
the ‘Username’ and ‘Password’ of the router. If you don’t know the
Username/Password please consult your Network Administrator.
Setting up your Email
To receive and send email you will need to set up your Business Mail
POP service. Follow the instructions on pages 12-13 ‘How do I set up my
Business Mail service?’
Your Business Wi-Fi
Wi-Fi range or reception
The radio waves that carry broadband data between your router and
your computer can be affected by the same factors that affect all radio
transmissions.
If your Wi-Fi range is less than you hoped, here’s what to check:
If there are any large metal objects between your router and computer?
This could be anything from a fridge to cars in your garage, or even
reinforcing in your walls or floors/ceilings.
If there are high-density walls or floors between your router and computer.
Is there anything close to the computer or router that could be causing
radio interference – such as a TV set, cordless phone, radio or microwave?
Can you move the router to a better position, either in a different
location, or mounted up high with a bracket?
Where to find help
If you still find yourself in need of help, try:
The FAQs section of this user guide
The Telstra Business website ‘Help’ section.
In addition to the support detailed above, there is information and
support available from the following sources:
Cisco Systems Services Ready Platform 500 Series documentation
– provided on the CD included with the router or at
http://www.cisco.com/go/srp500
Cisco Small Business Support Community – located at https://
supportforums.cisco.com/community/netpro/small-business/routers
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