User guide

Your Business Mail
Checking your email settings:
For help with configuring your Business Mail email accounts, please
login to the Mission Control at:
https://missioncontrol.pm.telstra.com
Go to the Help Me tab, click on Help Documents then click on Business Mail.
Here you will find the following useful documents on configuring your
email accounts:
Business Mail Quick Reference User Guide.
Business Mail Administrators’ User Guide.
If you can receive email but cannot open any web pages:
This usually happens if your browser is configured with some proxy settings.
Telstra Business Broadband doesn’t use proxy settings, so they need to
be removed. If you’re running Internet Explorer®, just follow these steps.
Step 1: Click Start > Run, then type inetwiz into the text box and click OK.
Step 2: On the first screen that appears, choose the lower option
Connect using my local area network (LAN) and then click Next.
Step 3: On the next screen, untick all the boxes and then click Next.
Step 4: Select No if you are asked to create a mail or news account, and
then click Next.
Step 5: Click Finish, then relaunch Internet Explorer and try launching
a website.
Please note: you will need your Mission Control username and
password handy. You would have received these details in your
Business Mail welcome letter.
Your Telstra Business Broadband service (once connected)
Sometimes our services do ‘go down’ or experience difficulties – but it’s
a rare event. You should only suspect a service failure if your service has
worked in the past (ie it’s not a new connection).
The Telstra ‘CustData’ facility provides access to many tools
and reports for your Telstra Business Broadband service. You can
check your ‘Service Status’ by going to the following website:
https://www.telstra.net/cgi-bin/custdata/index.pl
To login, you will need to enter your username and password.
Your username can be any of the following:
Account number
Service ID
Full National Number (known as FNN, which is your full telephone
number including area code) or ‘opshandle’ (the ID given to you as
an alternative to your FNN).
Your password was initially issued to you when you connected to
Telstra. If you have forgotten your password or need assistance,
please call Telstra Business Technical Support on 13 2999.
If a problem is reported on the Service Status page, this indicates Telstra
is aware of the problem and is working to fix it as fast as possible.
Your connection speed
Your service speed is affected by a number of factors, including the
capacity and popularity of websites, your computer configuration,
network congestion and your plan’s maximum speed.
If you do find that your broadband speeds aren’t very fast, it may be
that your computer is trying to do too much at once. Try shutting down
any applications that you’re not using so that the computer can process
internet data more efficiently.
If the problem persists, please contact Telstra Business Technical Support
on 13 2999.
2019