User guide

If the light on the router is not solid green when using your ethernet
connection:
The ethernet light on your router will be solid green when connected
and will flash when communicating with your computer.
If the ethernet light on the router is not solid green or flashing,
please check that the ethernet cable is plugged in correctly.
If the light still does not show a solid green or flashing light, for
assistance call Telstra Business Technical Support on 13 2999.
Line Sync and your ADSL connection:
Line Sync (Synchronisation) establishes that your telephone line is
connected to the ADSL equipment at your local exchange. If your router
can’t achieve Line Sync, you won’t be able to connect to the internet.
The router indicates Line Sync with a flashing green light when
synchronising and a steady green light when synchronised.
The DSL CD Light on the router will not come on:
The DSL CD Light on your router will be solid green when your ADSL line
is connected and synchronised. If it isn’t solid green, then there could be
an issue with the filtering of your telephone devices, or a problem with
the telephone line at your exchange.
Please check:
1. That every telephone device sharing the line with your ADSL router
has a filter on it. Affected devices can include any telephones, dialup
computer modems (including internal modems), fax machines,
answering machines, back-to-base alarm systems and FOXTEL
Digital installations.
2. That you have not connected the router into a filtered socket.
Please note: it can take up to 60 seconds for your router to achieve
Line Sync, so please be patient.
3. Whether there are any telephone extension leads connecting any
device on the telephone line, including your ADSL router (extension
leads can cause problems on the line).
4. Whether there is work being done on your line at the exchange.
Please wait 30 minutes and check again.
If the light still does not come on solid green, call Telstra Business
Technical Support on 13 2999 and advise that you may have a ‘Sync Fault’.
If all of the above fails, you can restore your router to the factory
default setting by following these steps:
Step 1: Turn your router on and wait until the power light is solid green.
Step 2: Before you proceed, please ensure you back up your current
router configuration file:
- Go to the GUI (http://192.168.15.1)
- Log in as ‘admin’ and enter your password
- Click the ‘Administration’ tab under ‘Backup & Restore’
- Select ‘Backup’ configuration
- Click the ‘Backup’ button
Your IT Specialist or Telstra IT Specialist (available through Business
Support Extra) may also be able to assist you. LAN settings will be lost
when the router is reset.
First, insert a pointed object (like a ballpoint pen or a straightened
paperclip) into the hole at the side of the router labelled ‘reset’. Next,
press and hold the reset button for at least 10 seconds, then release
the button.
Step 3: The power light will flash green for up to 30 seconds – wait until
it turns solid green again.
Your router is now reset to its factory defaults.
Step 4: Once you have factory reset your router, please run the Install CD
to set up your router and your Telstra Business Broadband ADSL connection.
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