TELSTRA BUSINESS Broadband user guide CALL Telstra Business TechnicaL support 24/7 on 13 2999 VISIT TELSTRA.
1. W elcome to Telstra Business Broadband 1. WELCOME TO TELSTRA BUSINESS BROADBAND 01 Getting started 03 Components included in your Telstra 01 Business Broadband Install Kit 04 2. Connecting to your Telstra Business Broadband service 05 The installation process 05 What if you experience issues? 05 Installing ADSL filters/splitters 06 Checking your Router 09 business mail 09 3.
Getting Started This guide is designed to help you install and get the most out of your Telstra Business Broadband service. Please make sure you keep it in a safe place, as you may find you need to refer to it again at a later date. As a Telstra Business Broadband customer you’ll be able to access a range of web and mail services, including state-of-the-art security options, account management tools and flexible plans that will enable you to do business better today and into the future.
2. Connecting to your Telstra Business Broadband service Setting up your Telstra Business Broadband service is easy. To get started, please load the Install CD that came with your new router. It will guide you through every step required to set up your new router device and internet service. The install process has three main steps: 1. Setting up your new router 2. Configuring the router once it is set up 3.
Step 3: After you have installed the filter/splitter, we recommend that you test the telephone to make sure it works the same way as it did before the installation. This is done by checking if you have a dial tone and that there is no interference on your telephone line. If you don’t have a dial tone or there is interference on the line, please review and repeat the steps above.
Checking your Router Once you’ve been all the way through the Install CD, your internet connection should be up and running. Going to a website is the easiest way to check that it is working, but the light indicators on your router can also tell you that everything is okay. For your peace of mind, you can check your router lights against the following list. Indicator Light Description POWER/SYS Solid green indicates that the SRP is powered on. Green flash indicates that the SRP is booting.
The Business Mail POP service is designed to only handle the receipt, storage and downloading of email messages. To send email, an SMTP facility is required which Telstra provides. This is available by setting your email client to smtp.telstrabusiness.com or an alternate address we may specify from time to time. How do I set up my Business Mail service? Each POP mailbox will come with web access to enable you to remotely access your email.
Step 2: Accessing your Business Mail POP Mailboxes To access your newly created mailboxes, you have two options: 3. T roubleshooting tips Option (i) Webmail Your set-up To access your mailbox using Webmail, go to the following website and enter the mailbox name and password created as part of the mailbox set-up. The first step recommended when troubleshooting is to turn everything off, count to five, and then turn it on again. The technical term for this is ‘cycling the equipment’. deskcontrol.pm.
Each filter/splitter should be connected between the wall outlet and the device in question. The only thing that doesn’t need a filter is your router, unless it’s sharing an outlet with a phone or other device. You’ll also need to make sure there are no extension leads on any of the devices connected to the ADSL phone line. Extension cords often cause more interference than a broadband ADSL connection can manage.
If the light on the router is not solid green when using your ethernet connection: The ethernet light on your router will be solid green when connected and will flash when communicating with your computer. If the ethernet light on the router is not solid green or flashing, please check that the ethernet cable is plugged in correctly. If the light still does not show a solid green or flashing light, for assistance call Telstra Business Technical Support on 13 2999.
Your Telstra Business Broadband service (once connected) Your Business Mail Sometimes our services do ‘go down’ or experience difficulties – but it’s a rare event. You should only suspect a service failure if your service has worked in the past (ie it’s not a new connection). Checking your email settings: The Telstra ‘CustData’ facility provides access to many tools and reports for your Telstra Business Broadband service.
Setting up your Email To receive and send email you will need to set up your Business Mail POP service. Follow the instructions on pages 12-13 ‘How do I set up my Business Mail service?’ Your Business Wi-Fi Wi-Fi range or reception The radio waves that carry broadband data between your router and your computer can be affected by the same factors that affect all radio transmissions. If your Wi-Fi range is less than you hoped, here’s what to check: 4.
I have an email account from my dial-up connection. Can I still use that email address in addition to my Business Mail POP Account? If you continue to maintain your dial-up account after connecting Telstra Business Broadband, and you are intending to use a different domain name (eg yourname@companyname.com.au) for Business Mail, then you will still be able to access your dial-up email.
If your computer is part of an existing network (eg LAN), this Install CD may change some of your computer’s network settings (eg DHCP, DNS, Proxy settings etc). Computer networks require an IP address to be allocated to your computer’s network card. When connecting to Telstra Business Broadband using the Install CD, you must allow the router to allocate you an IP address automatically – this is known as a dynamic IP address (or DHCP).
5. Glossary of terms ADSL Bytes ADSL stands for Asymmetric Digital Subscriber Line – a broadband service (digital) that’s carried on normal copper phone wires (subscriber lines). It uses a higher frequency spectrum than voice traffic, which is why it doesn’t interfere with your phone calls, even though they share the same line. It’s called ‘asymmetric’ because it’s configured so that downloads will go faster than uploads, to optimise most people’s web usage.
Filter SSID (or Network Name) ADSL filters (or filter/splitters) are designed to stop the high-frequency ADSL signals and low-frequency telephony signals interfering with each other (please see the ADSL definition above). Every telephone device that shares a phone line with an ADSL router must be connected via a filter, effectively isolating the router. The SSID (Service Set Identifier) defines the ‘name’ of the local Wi-Fi network provided by your router.
