USER GUIDE Cisco Small Business Cisco Unified Communications Manager Express for IP Phone Models SPA 50X (SPCP)
FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
IMPORTANT NOTE FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Statement This device complies with RSS-210 of the Industry Canada Rules.
Contents FCC and IC Statement 4 Federal Communication Commission Interference Statement 4 IMPORTANT NOTE 5 Industry Canada Statement 5 Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business Pro IP Phones 8 Caring for Your Phone Understanding Your Phone’s Lines and Buttons 9 10 Phone Components 10 Softkey Buttons 12 Using Keypad Shortcuts 14 Chapter 2: Installing Your Phone 15 Before You Begin 15 Phone Connections 16 Connecting the Handset 17
Contents Using the Speakerphone 29 Using the Headset with Your IP Phone 29 Switching Between the Handset/Headset/Speakerphone During a Call 29 Adjusting Call Volume and Muting 30 Adjusting Call Volume 30 Adjusting the Ringer Volume 30 Using Mute 30 Placing or Answering a Call 30 Using Hold and Resume 31 Using Mute 31 Ending a Call 32 Transferring Calls 32 Performing an Attended Transfer 32 Redialing a Number 33 Viewing and Returning Missed Calls 34 Forwarding All Calls to Anot
Contents Monitoring/Accessing Another Phone from Your Phone 44 Customizing Your LCD Screen 44 Changing the LCD Screen Contrast 44 Setting the Back Light Timer 45 Configuring the Phone Screen Saver 45 Turning on the Screen Saver Immediately 46 Updating Your Ring Tone 46 Using the Interactive Voice Response Menu on the Cisco SPA 501G 47 Advanced Procedures for Technical Support Personnel 48 Status Information and Statistics 48 Rebooting, Restarting, and Resetting a Phone 48 Chapter 5: U
1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. • About This Document, page 6 • Overview of the Cisco Small Business Pro IP Phones, page 8 • Understanding Your Phone’s Lines and Buttons, page 10 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.
1 Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. Chapter 2 Installing Your Phone This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone.
1 Getting Started Overview of the Cisco Small Business IP Phones Appendix A Title Description Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA 50X phones. This appendix provides link to many of these resources. Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network.
1 Getting Started Overview of the Cisco Small Business IP Phones The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Cisco SPA 501G Cisco SPA 502G Cisco SPA 504G Screen Paper Labels 128 X 64 monochrome LCD with backlight Lines 8 1 Softkeys 4 fixed (redial, cancel, transfer, and conference) 4 dynamic Navigation Button None Four-way navigation key 4 Cisco SPA 508G 8 Cisco SPA 509G 12 Caring for Your Phone The Cisco Small B
1 Getting Started Understanding Your Phone’s Lines and Buttons Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones” section on page 8. Numbered objects in the photo are explained in the following table.
1 Getting Started Understanding Your Phone’s Lines and Buttons # Phone Feature Description 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. (Not available on the Cisco SPA 501G.) 4 Line keys Indicates phone line status. (Not available on the Cisco SPA 502G.) When lit: Off: Line is idle. Green: Line is active or in use. Green (flashing): There is an inbound call. Red (flashing): Line is on hold.
1 Getting Started Understanding Your Phone’s Lines and Buttons # Phone Feature Description 9 Hold button Press to place a call on hold. 10 Setup button Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding). For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone.
Getting Started Understanding Your Phone’s Lines and Buttons 1 Button Function << or >> Move left or right through an entry without deleting characters. Cancel Cancels a conference call before the callers are joined. CFwdAll Forwards all calls coming to your phone to a specified number. Confrn Initiates a conference call. Conflx Conferences active lines on the phone together. Delchr Deletes the last number or letter.
Getting Started Understanding Your Phone’s Lines and Buttons 1 Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 501G.) For example, on the Cisco SPA 590G, to change your ring settings, press 3 for Settings and then press 2 for Ring Type. NOTE Menus and options vary depending on phone model.
2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network.
2 Installing Your Phone Phone Connections NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary devices that are not supported with the SPCP version of the telephone firmware. This port is not for use as a telephone line port. ! CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.” Phone Connections The following photo shows where you need to connect parts of the phone.
2 Installing Your Phone Connecting the Handset Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. ! CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. STEP 3 (Optional) Route the phone cord through the cable slot.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 4 2 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Plug in the Ethernet and power cables.
Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 5 2 Hang onto screws mounted in the wall.
2 Installing Your Phone Connecting the Power Reverse the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle. STEP 1 Push the latch in. STEP 2 Slide the retention tab up until it detaches from the phone. STEP 3 Rotate the tab 180° and re-insert into the phone base.
Installing Your Phone Connecting Your Phone to the Network 2 Connecting Your Phone to the Network If you are using an Ethernet connection: STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW.” STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.
Installing Your Phone Connecting a PC to Your Phone (Optional) STEP 4 Plug the IP phone power adapter into the power port of the WBP54G. STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet. 2 Connecting a PC to Your Phone (Optional) To connect a PC to your phone (optional): NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.
2 Installing Your Phone Verifying Phone Startup • Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network.” All of the lights on the phone will flash.
Installing Your Phone Upgrading Your Phone’s Firmware 2 On models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up the handset or pressing the speakerphone button. If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your phone administrator or Internet Telephony Service Provider (ITSP).
3 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions.
Using Basic Phone Functions Using Phone Hardware and Accessories 3 Using Phone Hardware and Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using the Headset with Your IP Phone Install the headset as described in the “Connecting Wired and Wireless Headsets (Optional)” section on page 25 NOTE Steps to use your headset with the IP phone may vary. Consult the user documentation for your headset for more information.
Using Basic Phone Functions Adjusting Call Volume and Muting 3 Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press - to decrease the volume. Press OK (except on the Cisco SPA 501G model). Adjusting the Ringer Volume To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker button is off.
3 Using Basic Phone Functions Using Hold and Resume Techniques to place a call without dialing a number: • Press Redial to dial the last number. • If you have configured speed dials, press the assigned speed dial code and then press AbbrDial. • To answer a call that is ringing on another phone in the phone system, press Pickup. Then enter the extension number of the ringing phone. NOTE You also can place a call by choosing a number from a directory or from the Call History.
3 Using Basic Phone Functions Ending a Call Ending a Call To end a call: • Press the EndCall button. • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the handset (wireless). Transferring Calls You can perform two types of transfers: • Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.
3 Using Basic Phone Functions Redialing a Number STEP 3 Do one of the following: • To transfer the call without waiting for the other person to answer, press Trnsfer after the call begins to ring. Then hang up. If you hang up before the second call rings, the transfer fails and the first call disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the Cisco SPA 502G).
Using Basic Phone Functions Viewing and Returning Missed Calls 3 Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. NOTE Does not apply to the Cisco SPA 501G. To return a missed call: STEP 1 Press the Setup button. STEP 2 Select Call History. STEP 3 Select Missed Calls. STEP 4 Choose the call you want to return and press Dial. NOTE If the call was from a long distance number, you may have to edit the call before returning it.
Using Basic Phone Functions Forwarding All Calls to Another Number 3 Forwarding All Calls to Another Number When you will be away from your phone, you can forward all calls to another IP phone in your phone system. You may be able to forward calls to an external number such as your home phone number or cell phone number, if allowed by your phone system administrator. For outside numbers, be sure to include any digit that is required to access an outside line.
Using Basic Phone Functions Picking Up a Call from Another Extension 3 Picking Up a Call from Another Extension You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call in the following ways: • Pick up a call that is ringing at an extension in your group using the GPickUp softkey. (Not available for the Cisco SPA 501G.) • Pick up a call that is ringing at specific extension using the Pickup softkey.
Using Basic Phone Functions Placing a Three-Way Conference Call STEP 3 3 When the second person answers, press the Confrn softkey again. All three parties are connected in the conference call. NOTE You can cancel the conference by pressing the Cancel softkey before connecting the calls. When you hang up, the other two parties are disconnected. Cisco SPA 501G: STEP 1 Press the Conference button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.
Using Basic Phone Functions Using the Local Directory 3 Using the Local Directory The local directory lists the phones and extension numbers in your company. Depending on your phone network configuration, you may have the following directories available: NOTE Not available for the Cisco SPA 501G. To use the local directory: STEP 1 Press the Setup button. STEP 2 Scroll to Directory and press Select. STEP 3 Scroll to Local Directory and press Select.
3 Using Basic Phone Functions Accessing Voicemail STEP 3 STEP 4 Scroll to the Call History list that you want to view: • Missed Calls—Shows the last 60 missed calls. • Received Calls—Shows the caller ID of the last 60 answered calls. • Placed Calls—Shows the last 60 numbers dialed from your phone. To call a number in the list, scroll to an entry and press Dial to dial the number. Press Edit Dial to change the number before dialing. Press Cancel to exit.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
Using Advanced Phone Features Creating Speed Dials 4 To log in to your phone: STEP 1 If you have the Login softkey on your phone, press it. (You may need to press More to scroll through the phone screens to locate this softkey.) If you do not have the Login softkey on your phone: a. Press the Setup button. b. Scroll to CME Services and press Select. c. Choose Extension Mobility. STEP 2 Enter your username. STEP 3 Press the Down Arrow key and enter your password. STEP 4 Press Submit.
Using Advanced Phone Features Adding and Using Speed Dials 4 You can create and edit speed dials using your PC and the IP Phone Web Interface. See “Configuring Speed Dials and Fast Dials,” on page 51. Adding and Using Speed Dials Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: To add a personal speed dial number, you can use the phone menu to add a speed dial that is not associated with a line button.
Using Advanced Phone Features Adding and Using Speed Dials STEP 5 Scroll to the entry that you want to change. STEP 6 Press Change to edit the selected entry. STEP 7 Enter the following information: STEP 8 • Label: Enter a name or other identifier for this speed dial entry. • Number: Enter the destination number. 4 Press Submit. The new entry appears in the list, along with the assigned speed dial number. To delete a speed dial entry: STEP 1 Press the Setup button.
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone 4 Cisco SPA 501G: Press the number for the speed dial and wait a few seconds. Monitoring/Accessing Another Phone from Your Phone Your system administrator may configure your phone so that you can monitor other user’s phones from your phone. If this feature is configured, some line buttons on your phone are assigned to display the status of another user’s phone.
Using Advanced Phone Features Customizing Your LCD Screen STEP 5 • To decrease the contrast: Press the Left navigation button. • To increase the contrast: Press the Right navigation button. 4 Press OK. Setting the Back Light Timer You can set a timer for your screen back light so that your LCD screen becomes dark after a specified period of idle time on the phone. STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press Select. STEP 3 Scroll to Back Light Timer and press Select.
Using Advanced Phone Features Updating Your Ring Tone STEP 5 4 To specify the amount of idle time that can elapse before the screen saver appears: a. Scroll to Screen Saver Wait Time and press Edit. b. Clear the displayed time by pressing Clear. c. Enter the idle time period in seconds by pressing numbers on the keypad. d. Press OK to save your changes.
Using Advanced Phone Features Using the Interactive Voice Response Menu on the Cisco SPA 501G 4 To change a ring tone: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select. STEP 3 Scroll to Ring Type and press Select. A list of available tones appears STEP 4 Choose the ring tone that you want to change, and press Select. STEP 5 Scroll through the ring tones. To hear a ring tone, press Play. To choose a ring tone, press Select. STEP 6 Press Exit to close the screen.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 Advanced Procedures for Technical Support Personnel Technical support personnel may need to view information about your phone or phone activities. Follow these procedures if instructed to do so by technical support person who are assisting you. Status Information and Statistics To view status information and statistics: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel STEP 3 4 When the confirmation message appears, press OK to confirm or press Cancel to close the message without rebooting the phone. To restart your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Restart and press Select. STEP 3 When the confirmation message appears, press OK to confirm or press Cancel to close the message without restarting the phone.
5 Using the Web Interface This chapter explains how to use Cisco Unified Communications Manager Express (Cisco Unified CME) to configure features for your phone. • Logging In to the Web Interface, on page 50 • Configuring Speed Dials and Fast Dials, on page 51 • Changing Your Password and PIN, on page 53 • Setting Up Voice Mail Notifications, on page 53 Logging In to the Web Interface When your phone is connected to a Cisco Unified Communications 500, you can use Cisco Unified CME in a web browser.
Using the Web Interface Configuring Speed Dials and Fast Dials STEP 2 5 Enter your user name and password, and then click Login. NOTE If you are unsure of how to log in, contact your phone system administrator. Configuring Speed Dials and Fast Dials You can use the web pages to create speed dials and fast dials. • Speed dials allow you to quickly dial a number from a list or to use a quick access code to invoke the number. A speed dial appears automatically on an unused line button on the phone.
Using the Web Interface Configuring Speed Dials and Fast Dials 5 To configure your speed dials or fast dials: STEP 1 Log in to the Cisco Unified Communications Express web page. See “Logging In to the Web Interface,” on page 50. STEP 2 From the menu, choose Configure > Phones. STEP 3 To add a speed dial, find an open space in the Speed Dial Information section. • Enter the phone number, including any prefix digit that your system requires for external numbers.
5 Using the Web Interface Changing Your Password and PIN STEP 4 STEP 5 To add a personal fast dial number, find an open space in the Fast Dial section. • Enter the phone number, including any prefix digit that your system requires for external numbers. • Enter a label to identify the fast dial. Click Save Change to save your settings. Changing Your Password and PIN You can change your password and PIN by using the web pages. STEP 1 Log in to the Cisco Unified Communications Express web page.
5 Using the Web Interface Setting Up Voice Mail Notifications STEP 3 STEP 4 Optionally, in the Cascading Settings section, enter system notifications. If this feature is enabled by your phone system administrator, you can choose up to two internal extensions to be notified if you do not retrieve a new message within the specified number of minutes. • Enter the number of minutes in the After box. • Click the magnifying glass icon to choose an internal extension to be notified.
6 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your IP Phone.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500 Series IP Phones, providing 32 three-color (red, green, and orange) programmable LEDS. The Cisco SPA 500S attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone and does not require a separate power supply.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 Connecting a Single Cisco SPA 500S STEP 1 Turn both the IP phone and Cisco SPA 500S face down. STEP 2 Align the screw hole in the IP phone with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the IP phone.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 STEP 4 Using an attachment arm screw, secure the attachment arm to the IP phone. STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm. STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 STEP 7 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 500S. ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S. STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the auxiliary cable to this port. STEP 9 Locate the AUX port on the back of the IP phone.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 11 Attach the appropriate desktop stand to each unit.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 Connecting a Second Cisco SPA 500S A maximum of two Cisco SPA 500S attendant consoles can be connected to a Cisco SPA 500 Series IP Phone. The instructions in this section are for connecting a second Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip to “Configuring the Cisco SPA 500S” on page 63.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S. STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA 500S. Connect one end of the auxiliary cable to this port. STEP 8 Locate the AUX IN port on the back of the second Cisco SPA 500S. Connect the other end of the auxiliary cable to this port.
Using the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S 6 Configuring the Cisco SPA 500S The Cisco SPA 500S can be configured to easily access other phone lines in the system. For example, buttons on the Cisco SPA 500S can be configured to monitor and quickly dial another extension, speed dial a number, transfer calls to another extension, and more. NOTE The options available on the Cisco SPA 500S depend on the phone system configuration.
Using the Cisco SPA 500S Attendant Console Monitoring the Cisco SPA 500S 6 Monitoring the Cisco SPA 500S To view the status of the Cisco SPA 500S: STEP 1 Log in to the web interface. STEP 2 Click the Att Console Status tab.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Online Technical Support and Documentation (Login Required) www.cisco.com/support Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_ business_support_ center_contacts.html Software Downloads (Login Required) Go to tools.cisco.
A Where to Go From Here Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb Marketplace www.cisco.com/go/marketplace List of Documents See the following documents (available at the URLs listed above) for more information about your product. • Cisco Small Business IP Phone Model 50X Quick Start Guide—Installation and initial configuration of your Cisco IP phone.
