Specifications
Table Of Contents
- Linksys SPA9000 Administrator Guide
- Contents
- Preface
- 1
- 2
- 3
- Configuring Voice Service and Voicemail
- Using the Wizard to Configure ITSP Voice Services and Voicemail
- Completing the Voicemail Configuration
- Configuring the SPA400 for PSTN Connectivity or Voicemail
- Configuring a SPA IP Phone for Voice Mail Service
- SPA400 Voicemail Options
- Managing Voicemail
- Configuring Voice Service and Voicemail
- 4
- 5
- 6
- A
- B
- Index
5-6
Linksys SPA9000 Administrator Guide
Document Version 3.01
Chapter 5 Configuring the LVS Auto-Attendant
Configuring Auto-Attendant
Figure 5-5 Auto Attendant Wizard—Page 3
Step 3 Select the extensions to ring for the receptionist.
Step 4 Select the hunt group to ring in response to user input.
Use the Hunt Groups option on the Advanced Features menu to configure the hunt group. For more
information about hunt groups, see the
“Configuring a Call Hunt Group” section on page 4-6 and
the“Using Call Hunt Groups” section on page 4-19.
Using the Administration Web Server to Configure the Auto-Attendant
Each message is internally referred to as Prompt x, x being a number ranging from 1 to 10. The following
parameters are the minimum that must be configured.
• Contact List. This is a list of clients that the SPA9000 alerts when there is an incoming call on the
line. The Auto-Attendant must be included on this list. By default, the Auto-Attendant is the only
client on this list, so the Auto-Attendant picks up every call. You can decide to have the
Auto-Attendant pick up a call if a number (or group) of clients did not pick up the call first. This
parameter is configured on the Voice - Line x (x is 1-4) screen of the administration web server.
• AA Script. The SPA9000 lets you program the Auto-Attendant instructions using XML scripts.
These parameters, AA Scripts 1-3, are configured on the Voice - SIP tab on the administration web
server. Only one script is active at a time. Scripting is described in more detail below.
• AA Dial Plan. The Auto-Attendant parses the user input according to one of the two parameters, AA
Dial Plan 1 or 2. The AA Script includes a reference to one of these two dial plan parameters through
the dial plan instruction. These parameters are configured on the Voice - SIP tab on the
administration web server.
• DayTime AA Script. This defines which of the three scripts (AA script 1, 2, or 3) should be used for
daytime hours. This parameter is configured on the Voice - SIP screen of the administration web
server.
Figure 5-6 illustrates the Auto-Attendant parameters on the administration web server.