Linksys SPA9x2 Phone Administration Guide BUSINESS SERIES Version 5.
Table of Contents Chapter 1: Introducing Linksys SPA9x2 Phones . . . . . . . . . . . .
Table of Contents Downloaded Ring Tones Ring Tone Notes For more information about downloading ring tones, see: What’s Next? 33 33 33 33 Chapter 3: Setting System Features . . . . . . . . . . . . . . . . .
Table of Contents Retail Provisioning Automatic In-House Preprovisioning Configuration Access Control Using HTTPS How HTTPS Works Server Certificates Client Certificates SPA9x2 Configuration Profiles Firmware Upgrade Parameters General Purpose Parameters Sample Configuration File 59 60 60 60 61 61 61 62 62 63 63 Chapter 6: Setting Regional Parameters . . . . . . . . . . . . . . .
Table of Contents Ring Tone Parameters Managing Ring Tones Audio Input Gain (dB) and Extension Mobility Settings Using Extension Mobility Extension Mobility Notes 93 93 94 95 95 Chapter 8: Customizing SPA9x2 Extensions . . . . . . . . . . . . .
Table of Contents Chapter 11: SPA9x2 Phone Field Reference . . . . . . . . . . . .
Table of Contents User Tab Call Forward Speed Dial Supplementary Services Web Information Service Settings (SPA962) Traffic Service Information Settings (SPA962) Audio Volume Phone GUI Menu Color Settings (SPA962 only) 932 Tab (SPA962 only) General Unit 2 SPA932 Status 175 176 176 176 177 177 177 177 178 179 179 180 Appendix A: Creating an LED Script . . . . . . . . . . . . . . . . 181 LED Script LED Pattern 181 182 Appendix B: Configuring a Dial Plan . . . . . . . . . . . . . . . .
1 Introducing Linksys SPA9x2 Phones Read Me First Introducing Linksys SPA9x2 Phones This manual is for Linksys partners, value added resellers (VARs) and Internet service providers. Use this manual to configure Linksys 9x2 series phones and users. NOTE: This manual assumes that your SPA9x2 phones are installed and connected to the network. If not, see ”Related Documentation” section on page 2 for installation information.
Introducing Linksys SPA9x2 Phones Read Me First 3. From the drop-down box, choose Browse for Location. 4. Choose the location you want to search, either on your computer or on a network, then click OK. 5. If you want to specify additional search criteria, click Advanced Search Options, and choose the options you want. 6. Click Search. For more information about the Find and Search functions, see the Adobe Acrobat online help.
Introducing Linksys SPA9x2 Phones Getting Started For additional documents and tools related to SPA9x2 phones, see linksys.com and its partner sections. For Europe, Middle East and Africa, see linksys-voip.eu (VARs) and linksys-itsp.com (service providers). For troubleshooting information, go to linksys.com and click on Support > Technical Support. Getting Started Before you can configure a SPA9x2 phone, you need to install it by connecting the phone to a network (Ethernet) port.
Introducing Linksys SPA9x2 Phones Additional Phone Features SPA Model Voice Lines High-Resolution Graphical Display SPA922 1 Backlit 128 x 64 pixels with screen saver and customizable logo and background picture (128 x 48 pixels available for background picture). SPA 942 4 Backlit 128 x 64 pixels with screen saver and customizable logo and background picture (128 x 48 pixels available for background picture).
Introducing Linksys SPA9x2 Phones Additional Phone Features – Switching of lower microphone gain to reduce saturation. – Noise floor estimation using voice activity detection (VAD). • • Phone LCD features: – The screen can display the header of the 18X call progress message instead of displaying “Called Party Ringing.” – A screen saver can appear when the phone is in an idle state for a period of time. – A customized service provider logo can be downloaded to display during boot-up.
Introducing Linksys SPA9x2 Phones SPA9x2 Phone Configuration Scenarios • Shared Line Appearance – SPA922: Two call appearances – SPA942: Four call appearances – SPA962: Six call appearances • Call Pick Up - Selective and Group • Call Park and UnPark • Music on Hold • Intercom • Group Paging For a list of phone features available to the end user, see the Linksys SPA9x2 Phone User Guide.
Introducing Linksys SPA9x2 Phones SPA9000 IP PBX System SPA9000 IP PBX System The SPA9000 IP PBX System (VoIP side), along with the SPA400, which is Internet Telephony Gateway, provides for an analog line and voicemail.
Introducing Linksys SPA9x2 Phones SPA9000 IP PBX System PSTN switch UserD 1 to 4 DID lines SPA400 UserA SIP-PSTN Gateway UserB Switch Internet (WAN) Interface SPA9000 SIP Proxy Linksys SPA9x2 Phone Administration Guide Cisco Confidential--First Draft8
Introducing Linksys SPA9x2 Phones Session Initiation Protocol and SPA9x2 Phones Session Initiation Protocol and SPA9x2 Phones Linksys SPA9x2 phones use Session Initiation Protocol (SIP), allowing interoperation with all ITSPs supporting SIP. SIP handles signaling and session management within a packet telephony network. Signaling allows call information to be carried across network boundaries. Session management controls the attributes of an end-to-end call.
Introducing Linksys SPA9x2 Phones Using SPA9x2 Phones with a Firewall or Router TCP overcomes the problem with UDP ports being blocked by corporate firewalls. With TCP, new ports do not need to be opened or packets dropped, because TCP is already in use for basic activities such as Internet browsing or e-commerce. SIP Proxy Redundancy An average SIP proxy server may handle tens of thousands of subscribers. A backup server allows an active server to be temporarily switched out for maintenance.
Introducing Linksys SPA9x2 Phones Network Address Translation and SPA9x2 Phones If security is not a concern, you can disable stateful packet inspection (SPI) on your firewall (if you have it). SPI allows a firewall to be aware of a packet’s state; only recently-sent requests are allowed into the network.
Introducing Linksys SPA9x2 Phones Network Address Translation and SPA9x2 Phones • ”Session Border Controllers” section on page 12 • ”Simple Traversal of UDP Through NATs (STUN)” section on page 13 • ”SIP-NAT Interoperation” section on page 13 • ”Determining the Type of NAT Used on Your Router” section on page 14 Routers and Service Provider Support of NAT NAT allows multiple devices to share the same public, routable, IP address for establishing connections over the Internet.
Introducing Linksys SPA9x2 Phones Simple Traversal of UDP Through NATs (STUN) Simple Traversal of UDP Through NATs (STUN) Simple Traversal of User Datagram Protocol (UDP) through Network Address Translators (NATs), or STUN, is a protocol defined by RFC 3489 that allows a client behind a NAT device to determine the: • presence and types of NATs and firewalls between them and the public Internet • public IP addresses allocated to them by the NAT • port associations STUN works with many existing NATs an
Introducing Linksys SPA9x2 Phones Using SPA9x2 Phones in a VLAN • If the device is another SIP UA, the information is carried in the Contact header and the Session Description Protocol (SDP) embedded in SIP message bodies. The VIA header in outbound SIP requests might also need to be substituted with the public address if the UAS relies on it to route back responses. NOTE: SDP defines a text-based format for describing streaming media sessions and multicast transmissions.
Introducing Linksys SPA9x2 Phones Using SPA9x2 Phones in a VLAN If you are using a Cisco switch, Cisco discovery protocol (CDP) is enabled (this is the default). CDP is negotiation-based and determines which VLAN the SPA9x2 resides in. CDP: • Obtains the protocol addresses of neighboring devices and also discovers the platform of those devices. • Shows information about the interfaces your router uses. • Is media and protocol-independent.
2 Getting Started Determining SPA9x2 Firmware Version Getting Started Read this chapter to learn about: • ”Determining SPA9x2 Firmware Version” section on page 16 • ”Downloading the Firmware” section on page 17 • ”Upgrading SPA9x2 Firmware” section on page 17 • ”Using the Phone Display and Buttons” section on page 18 • ”Using the LCD Screen” section on page 20 • ”Using the Web User Interface” section on page 20 • ”Using the Personal Directory” section on page 23 • ”Viewing Call History” sec
Getting Started Downloading the Firmware Downloading the Firmware To download the firmware, you need a computer with an active Internet connection. To download new firmware for a SPA9x2 phone, perform the following steps: 1. To begin, direct your browser to the following URL: http://www.linksys.com. From the website homepage menu, select Support > Downloads. 2. Select your device from the drop-down list and click Downloads For This Product. 3. Click Firmware to go to the firmware download page. 4.
Getting Started Using the Phone Display and Buttons Using the Phone Display and Buttons All SPA9x2 phones have the same basic buttons. Only the SPA922 has no line buttons, because it has only one voice line. You can use the following graphic and table to identify buttons and features on your phone.
Getting Started Using the Phone Display and Buttons Phone Feature Description Message Waiting Indicator Indicates an incoming call or new voice message. Can also notify you of error status. • Red: new voice message • Flashing red: Incoming call LCD Screen Configurable to display: • Date and time • Station name • Line extensions • Softkey options • Startup logo, screen saver, background photo, and photo album (SPA962) Line keys Indicate status of different voice lines. (Not applicable to SPA922).
Getting Started Using the LCD Screen Phone Feature Description Headset button Toggles the headset on or off. When the headset is on, the button is lit. Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Hold button Toggles the call on and off hold. Volume button Controls volume for the: • Handset • Headset • Full-duplex speaker (off-hook) • Ringer (on-hook) Using the LCD Screen You can configure many settings directly from the phone. 1.
Getting Started Using the Web User Interface a. Press the Setup button, then press 9 or scroll to option 9 and press Select. b. Option 2 shows the phone’s current IP address. 3. Enter the IP address in your web browser address bar. For example: http://192.168.1.8 NOTE: If you are connected to a VPN, you must first disconnect. 4. Various tabs--Info, System, Phone, User, and so on--appear based on your account privileges and current view. 5.
Getting Started Using the Web User Interface The following links appear in the upper right corner: • Admin Login/ User Login: toggles between views. The Admin view shows more configurable parameters. • Basic/ advanced: toggles between views. The advanced view shows more configurable parameters. • Personal Directory: lets you enter your regularly called numbers and names.
Getting Started Using the Personal Directory • • • • • • • • System SIP Provisioning Regional Phone Extension (1-4 on the SPA942, 1-6 on the SPA962) User SPA932 (when configuring a SPA962; this tab appears regardless of whether a SPA932 sidecar is actually attached) User Login Web Pages The following tabs and web pages are available when you use the User Login: • • • • Info System Phone User Basic and Advanced Views These views are similar, but advanced view shows more options on each web page.
Getting Started Viewing Call History Viewing Call History Three call logs are maintained for each phone: • Redial List—a redial entry is added when dialing is completed, regardless if the number is correct or the call is successful. • Answered Calls—an answered entry is logged when the incoming call is answered. • Missed Calls—a missed entry is logged for each incoming call that rings but is not answered. To view or edit the directory, click Call History in the upper right corner of the web UI page.
Getting Started Roadmap to Web UI Features Roadmap to Web UI Features The following tables provide a roadmap to features available on the web UI. To perform these tasks... On the web UI, click the ...
Getting Started Roadmap to Web UI Features To perform these tasks... On the web UI, click the ... Configure provisioning parameters. To: • enable remote provisioning • enable firmware upgrades • set general purpose parameters Provisioning tab The Provisioning tab is viewable by Admin logins only. See Chapter 5, "Provisioning Basics.
Getting Started Obtaining Phone Information (Info Tab) To perform these tasks... On the web UI, click the ... View and change parameters for Unit 1 and Unit 2 (applicable only to SPA962 phones with one or two SPA932 sidecars attached) 932 tab See Chapter 10, "Using the SPA932 Sidecar.
Getting Started System and Product Information To perform these tasks... Click the Info tab > scroll to this section... View line/call status for each line on the phone, such as: • current call state • packets sent, received, and lost, and so on • downloaded ring tones Info > Line/Call Status View downloaded ring tones Info > Line/Call Status ”Line and Call Status Information” section on page 32. ”Downloaded Ring Tones” section on page 33.
Getting Started Phone Status Information Phone Status Information Phone Status Notes • Elapsed Time: Time elapsed since the last reboot of the system; for example, 20 days and 03:15:06. • Broadcast Pkts Dropped: Number of broadcast packets received but not processed. Most codecs can handle up to 5% random packet drops as long as the packets are random and not in groups of two or more. Concurrent packet drops result in voice quality issues.
Getting Started Understanding Lines, Calls, and Shared Call Appearances • SPA962: six lines • SPA932 sidecar for the SPA962: 32 lines Each line corresponds to a phone number (or extension) used for calls. The number of extensions you see listed in the SPA9x2’s Extension Status depends on how many lines the phone has. A “call appearance” physically corresponds to a line key on a station, so a call appearance is an instance of an extension. NOTE: Each line can support two calls.
Getting Started Extension Status Information At any given time, each station sharing a call appearance can monitor the state of the call appearance. A station can select a shared call appearance to make a call only if the call appearance is not being used by another station. All sharing stations ring on an inbound call to the shared call appearance extension. Whoever picks up the call first takes the call.
Getting Started Line and Call Status Information Extension Status Notes • Next Registration In: Number of seconds before the next automatic registration renewal. • Message Waiting: Indicates whether you have new voice mail waiting (Yes or No). This is updated whenever a voice message is received. • Mapped SIP Port: Port number of the SIP port mapped by NAT. Note that this field can be helpful in troubleshooting one-way audio calls.
Getting Started Downloaded Ring Tones • Peer Name and Peer Phone: Name and phone number of the other side of the call. • Duration: Duration of the call. • Decode Latency: Number of milliseconds for decoder latency. • Jitter: Number of milliseconds for receiver jitter. • Round Trip Delay: Number of milliseconds for delay. • Packet Error: Number of invalid packets received. Any number other than 0 indicates a problem, most likely out of order packets.
Getting Started What’s Next? Although you can perform some tasks directly on the SPA9x2 LCD, this guide focuses on using the web UI. For information about using phone LCD options, see the Linksys SPA9x2 User Guide. Basic provisioning information is contained in this guide. If you are a service provider, see the Linksys SPA Provisioning Guide.
3 Setting System Features Setting Security Features Setting System Features Use the System tab to enable web server access, set security features, the debug server, and VLAN settings.
Setting System Features Setting Security Features • TLS Record Protocol -- layered on top of a reliable transport protocol, such as SIP or TCH, it ensures that the connection is private by using symmetric data encryption and it ensures that the connection is reliable. • TLS Handshake Protocol -- allows authentication between the server and client and the negotiation of an encryption algorithm and cryptographic keys before the application protocol transmits or receives any data.
Setting System Features Ensuring Voice Quality The phone can be configured for secure provisioning using the factory-installed security certificate. To determine if the Client Certificate is installed on the phone, press 6 from the Product Info menu, or scroll down to the highlight Client Cert, and press the select soft button. Secure Call Indication Tone This tone is played when a call has been successfully switched to secure mode.
Setting System Features Ensuring Voice Quality Codec (Voice Compression Algorithm) Complexity and Description MOS Score G.726 Low complexity. Supports compressed 16, 24, 32, and 40 kbps digitized voice transmission at one through ten 10 ms voice frames per packet. When no static payload value is assigned per RFC 1890, SPA9x2 phones can support dynamic payloads for G.726 4.1 (32 kbps) G.729 and G.729A G.729A low-medium complexity. G.729 medium complexity. G.
Setting System Features Ensuring Voice Quality Codec Est. Bandwidth 2 Calls 4 Calls 6 Calls 8 Calls Budget G.726-16 63 kbps 126 kbps 252 kbps 378 kbps 504 kbps G.729 55 kbps 110 kbps 220 kbps 330 kbps 440 kbps NOTE: The use of silence suppression can reduce the average bandwidth budget by 30% or more. For more information about bandwidth calculation, refer to the following websites: http://www.erlang.com/calculator/lipb/ http://www.packetizer.com/voip/diagnostics/bandcalc.
Setting System Features Setting System Features Jitter buffer size should be kept to a relatively small size whenever possible. If jitter buffer size is too small, many late packets may be considered as lost and thus lowers the voice quality. SPA9x2 phones dynamically adjust the size of the jitter buffer according to the network conditions that exist during a call.
Setting System Features Setting System Configuration Information Setting System Configuration Information System Configuration Notes • Restricted Access Domains: Enter fully-qualified domain names (FQDNs) for each SIP server you want the phone to respond to. Separate with semicolons. If you enter domains, the SPA9x2 will respond to SIP messages only from the entered servers. • Enable Web Server: Enables or disables the web administration server for the phone.
Setting System Features Setting Internet, IP and PPPoE Information Setting Internet, IP and PPPoE Information DHCP and PPPoE Notes • DHCP Renewal on Timeout: SPA9x2 phones typically operate in a network where a DHCP server assigns the device its IP address. Because IP addresses are a limited resource, the DHCP server periodically renews the device lease on the IP address.
Setting System Features Setting Optional Network Parameters 6. Scroll to 9 Non-DHCP Subnet Mask. Press Edit, then enter the subnet mask of the phone using the asterisk (*) in place of periods. For example, the IP address 255.255.255.0 would be entered as 255*255*255*0. Press OK. 7. Scroll to 10 Non-DHCP Default Route. Press Edit, then enter the default gateway of the phone using asterisks as shown above. Press OK. 8. Scroll to 11 Non-DHCP DNS 1.
Setting System Features Configuring VLAN Settings Configuring VLAN Settings VLAN Settings Notes • Enable CDP only if you are using a Cisco switch. CDP is negotiation based and determines which VLAN the SPA9x2 resides in. • If you use a VLAN without CDP (VLAN enabled and CDP disabled), enter a VLAN ID for the SPA9x2. Note that only voice packets are tagged with the VLAN ID.
4 Setting SIP Parameters SIP Parameters Setting SIP Parameters Use the SIP tab to set SIP, RTP, SDP, NAT and Linksys key system parameters.
Setting SIP Parameters SIP Parameters SIP Parameter Notes The following table describes all SIP parameters. Parameter Description Max Forward SIP Max Forward value, which can range from 1 to 255. Defaults to 70. Max Redirection Number of times an invite can be redirected to avoid an infinite loop. Defaults to 5. Max Auth Maximum number of times a request can be challenged. Ranges from 0255. Defaults to 2. SIP User Agent Name Used in outbound REGISTER requests. If empty, the header is not included.
Setting SIP Parameters SIP Parameters Parameter Description SIP-B Enable If set to yes, enables Sylantro call features. See www.sylantro.com for more information. Defaults to no. Talk Package need info If set to yes enables support for the Broadsoft Talk Package, which lets users answer or resume a call by clicking a button in an external application. Defaults to no.
Setting SIP Parameters SIP Timer Values Parameter Description Caller ID Header Select where the SPA9x2 gets its caller ID from: PAID-RPID-FROM P-ASSERTED-IDENTITY REMOTE-PARTY-ID FROM header Defaults to PAID-RPID-FROM SIP Timer Values SIP timer values control transmittal, time-out, delay intervals and so on for SPA9x2 data. Each value is displayed in seconds.
Setting SIP Parameters SIP Timer Values Parameter Description SIP T4 RFC 3261 T4 value, which is the maximum duration a message remains in the network. Ranges from 0 to 64 seconds. Defaults to 5 seconds. SIP Timer B RFC 3261 INVITE transaction time-out value. Ranges from 0 to 64 seconds. Defaults to 16 seconds. SIP Timer F RFC 3261 Non-INVITE transaction time-out value. Ranges from 0 to 64 seconds. Defaults to 16 seconds. SIP Timer H RFC 3261 INVITE final response time-out value for ACK receipt.
Setting SIP Parameters Response Status Code Handling Parameter Description Reg Retry Random Delay Random delay added to the Register Retry Intvl value when retrying REGISTER after a failure. Minimum and maximum random delay to be added to the short timer. Defaults to 0, which disables this feature. Reg Retry Long Random Delay Random delay add ed to Register Retry Long Intvl value when retrying REGISTER after a failure.
Setting SIP Parameters RTP Parameters Response Status Notes • SIT1 RSC: SIP response status code for the appropriate Special Information Tone (SIT). For example, if you set the SIT1 RSC to 404, when the user makes a call and a failure code of 404 is returned, the SIT1 tone is played. Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC. Defaults to blank.
Setting SIP Parameters SDP Payload Types • No UDP Checksum: Select yes if you want the SPA9x2 to calculate the UDP header checksum for SIP messages. Since this involves computation load, you should keep the default value (no) to disable it. SDP Payload Types Configured dynamic payloads are used for outbound calls only when the SPA9x2 presents an SDP offer. For inbound calls with an SDP offer, the phone follows the caller’s assigned dynamic payload type.
Setting SIP Parameters Linksys Key System Parameters NAT Support Parameter Notes • STUN Enable: Enables the use of STUN to discover NAT mapping. Select yes or no from the drop-down menu. Defaults to no. • STUN Test Enable: If the STUN Enable feature is enabled and a valid STUN server is available, the SPA9x2 can perform a NAT-type discovery operation when it powers on.
5 Provisioning Basics Provisioning Capabilities Provisioning Basics The Provisioning Tab and its fields are for service provider use only and are not needed in nonSP deployments.
Provisioning Basics SPA9x2 Configuration Profiles Remote firmware upgrade is achieved via TFTP or HTTP or HTTPS. Remote upgrades are controlled by configuring the desired firmware image URL into the SPA9x2 via a remote profile resync. Provisioning Configuration from Phone Keypad Remote provisioning can be performed from a phone keypad. After the user enters the IP address of the provisioning server, the unit resyncs to a known path name.
Provisioning Basics Upgrading, Resyncing, and Rebooting Phones Yes The names of parameters in XML profiles can generally be inferred from the SPA9x2 configuration web pages, by substituting underscores (_) for spaces and other control characters. Further, to distinguish between Lines 1, 2, 3, and 4, corresponding parameter names are augmented by the strings _1_, _2_, _3_, and _4_. For example, Line 1 Proxy is named Proxy_1_ in XML profiles.
Provisioning Basics Upgrading, Resyncing, and Rebooting Phones • Firmware-path defaults to /spa.bin (for example, http://192.168.2.217/admin/ upgrade?tftp://192.168.2.251/spa.bin). The firmware-pathname is typically the file name of the binary located in a directory on the TFTP or HTTP server. Resyncing a Phone You can resync a SPA9x2 phone to a specific remote profile. The configuration of the phone you resync will match the configuration of the remote phone.
Provisioning Basics Redundant Provisioning Servers upgrades are required to reach a future upgrade state from an older release. .A profile resync is only attempted when the SPA9x2 is idle, because this may trigger a software reboot. General purpose parameters are provided to help service providers manage the provisioning process. Each SPA9x2 can be configured to periodically contact a normal provisioning server (NPS).
Provisioning Basics Automatic In-House Preprovisioning Automatic In-House Preprovisioning Using the web UI and issuing a resync URL is convenient for a customer in the retail deployment model, but it is not as convenient for preprovisioning a large number of units. The SPA9x2 supports a more convenient mechanism for in-house preprovisioning.
Provisioning Basics Using HTTPS How HTTPS Works HTTPS encrypts the communication between the client and the server, protecting the message contents from other intervening network devices. The encryption method for the body of the communication between client and server is based on symmetric key cryptography. With symmetric key cryptography, a single secret key is shared by the client and the server over a secure channel protected by Public/Private key encryption.
Provisioning Basics Using HTTPS Parameter Description Upgrade_Enable Enables firmware upgrade operations independently of resync actions. Defaults to Yes. Upgrade_Error_Retry_ Delay The upgrade retry interval (in seconds) applied in case of upgrade failure. The device has a firmware upgrade error timer that activates after a failed firmware upgrade attempt. The timer is initialized with the value in this parameter. The next firmware upgrade attempt occurs when this timer counts down to zero.
Provisioning Basics Sample Configuration File 4- General Purpose Parameters The following table defines the function and usage of each parameter in the General Purpose Parameters section of the Provisioning tab. • GPP_A through GPP_P: General purpose provisioning parameters. These parameter can be used as variables in provisioning and upgrade rules. They are referenced by prepending the variable name with a ‘$’ character, such as $GPP_A.
6 Setting Regional Parameters Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones Setting Regional Parameters Use the Regional tab to configure regional and local settings, such as Vertical Service Activation codes (star codes), Vertical Service Announcement Codes, and local language and dictionary.
Setting Regional Parameters Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones • Example 1: Normal Ring • 60(2/4) • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60 s • Number of Segments = 1 • Segment 1: On=2s, Off=4s • Total Ring Length = 60s • Example 2: Distinctive Ring (short,short,short,long) • 60(.2/.2,.2/.2,.2/.2,1/4) • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60s • Number of Segments = 4 • Segment 1: On=0.2s, Off=0.
Setting Regional Parameters Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones • Example 1: Dial Tone • 350@-19,440@-19;10(*/0/1+2) • Number of Frequencies = 2 • Frequency 1 = 350 Hz at –19 dBm • Frequency 2 = 440 Hz at –19 dBm • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 10 s • Number of Segments = 1 • Segment 1: On=forever, with Frequencies 1 and 2 • Total Tone Length = 10s • Example 2: Stutter Tone • 350@-19,440@-19;2(.1/.
Setting Regional Parameters Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones • Example 3: SIT Tone • 985@-16,1428@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/ 3,0/4/0) • Number of Frequencies = 3 • Frequency 1 = 985 Hz at –16 dBm • Frequency 2 = 1428 Hz at –16 dBm • Frequency 3 = 1777 Hz at –16 dBm • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 20s • Number of Segments = 4 • Segment 1: On=0.38s, Off=0s, with Frequency 1 • Segment 2: On=0.
Setting Regional Parameters Call Progress Tones break-time specifies the number of seconds to break between two bursts of ring tone, such as b=2.5 total-time specifies the total number of seconds to play the ring tone before it times out • Example 1: SIT Tone • n=Classic-1,w=3;c=1 • n=Simple-1,w=2;c=1 Call Progress Tones Call Progress Tones parameters define the level, frequency and cadence of the dial, ringing and call progress tones played by the phones.
Setting Regional Parameters Distinctive Ring Patterns Distinctive Ring Patterns Ring cadence defines the ringing pattern that announces a telephone call. Ring Pattern Notes The default cadence script for eight ring patterns is shown in the figure above. Control Timer Values (sec) Control Timer Value Notes The following table describes all control timer parameters. Each value is displayed in seconds. Field Description Reorder Delay Delay after far end hangs up before reorder tone is played.
Setting Regional Parameters Vertical Service Activation Codes (Star Codes) Field Description Call Back Delay Delay after receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the SPA9x2 still considers the call as failed and keeps on retrying. Defaults to 0.5. Interdigit Long Timer Long timeout between entering digits when dialing. The interdigit timer values are used as defaults when dialing.
Setting Regional Parameters Vertical Service Activation Codes (Star Codes) Vertical Service Activation Code Notes • You can change default star code values for your area or region. • Call Back: Similar to the call back service offered by the PSTN, the caller can activate this service on a busy number to recieve a call back as soon as the busy number becomes available. The SPA9x2 phone repeatedly dials the busy number until the called party rings or answers.
Setting Regional Parameters Vertical Service Activation Codes (Star Codes) offending hop that could be causing issues in VoIP calls to a subscriber. The test results can also provide audio quality scoring, which lets a SP better understand the subscriber’s experience. For more information, see • Referral Services Codes: One or more * code can b* codee configured into this parameter, such as *98, or *97|*98|*123, and so on. The maximum total length is 79 characters.
Setting Regional Parameters Vertical Service Activation Codes (Star Codes) – ‘d‘ = Dial tone – ‘m‘ = MWI dial tone – ‘o‘ = Outside dial tone – ‘p‘ = Prompt dial tone – ‘s‘ = Second dial tone – ‘x‘ = No tones are place, x is any digit not used above If no tone parameter is specified, the SPA9x2 plays the prompt tone by default. If the * code is not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter.
Setting Regional Parameters Vertical Service Announcement Codes • • • • • • • • Secure No Calls (*17)—Defaults to prefer to use unencrypted media for all outbound calls. Applies to all extensions. Secure Next Call (*18)—Prefers to use encrypted media for the next outbound call (on this call appearance only). Do Not Secure Next Call (*19)—Prefers to use unencrypted media for the next outbound call (on this call appearance only). Do Not Disturb (*78)—Applies to all extensions.
Setting Regional Parameters Vertical Service Announcement Codes Vertical Service Announcement Notes Following is an example of how you can use these fields.
Setting Regional Parameters Vertical Service Announcement Codes SA_map syntax: SA_serv=SA_extcode SA_serv is the name of service plus the current condition; SA_extcode is the extension code which the ANNC server will route to.
Setting Regional Parameters Miscellaneous Parameters Outbound Call Codec Selection Codes Codec call selection codes affect voice quality. For more information about voice codecs, see ”Supported Codecs” section on page 37. Outbound Call Codec Selection Notes • You can choose a preferred codec for a call or force a call to use a specific codec. • Prefer G.711u (*017110) through G.729a (*01729)—Sets the preferred codec for next outbound call.
Setting Regional Parameters Miscellaneous Parameters DTMF Notes DTMF, short for dual tone multi-frequency, is the system used by touch-tone phones. DTMF assigns a specific frequency (consisting of two separate tones) to each key so that it can easily be identified by a microprocessor. In-Band and Out-of-Band (RFC 2833): SPA9x2 phones can relay DTMF digits as out-of-band events to preserve the fidelity of the digits.
Setting Regional Parameters Localizing Your SPA9x2 Phone Localizing Your SPA9x2 Phone The following table describes the localization parameters in the Miscellaneous section. Field Description Set Local Date (mm/ dd) Enter the local date (mm represents the month and dd represents the day). The year is optional and uses two or four digits.
Setting Regional Parameters Localizing Your SPA9x2 Phone • Manual Setup—The SPA9x2 phone also lets you manually enter the current time and date from the phone GUI or the web UI. However, this value is overridden by the NTP time or SIP Message Date whenever they are available to the phone. Manual setup requires you to enter the time in 24-hour format only. The time served by the NTP Server and the SIP Date Header are expressed in GMT time.
Setting Regional Parameters Selecting a Language Daylight Saving Time Examples The following example configures daylight savings time for the U.
Setting Regional Parameters Selecting a Language NOTE: You must have an ID, Username, and Password for this site. Dictionaries are found in the LVS area of the FW and Tools section.
Setting Regional Parameters Selecting a Language d7=language3;x7=dictionary7 filename; d8=language8;x8=dictionary8 filename; d9=language5;x9=dictionary9 filename; For example: Dictionary_Server_Script ua="na" serv=tftp://192.168.1.119/;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.
7 Customizing SPA9x2 Phones General Phone Information Customizing SPA9x2 Phones Use the Phone tab parameters to configure general parameters on the SPA9x2 that affect all extensions, such as: • ”General Phone Information” section on page 83 • ”Changing the Display Background (SPA942/962)” section on page 85 • ”Using the Photo Album Feature on the SPA962” section on page 85 • ”Line Key Information” section on page 86 • ”•Line Key Parameters” section on page 87 • ”•Line Key Parameters” section on
Customizing SPA9x2 Phones General Phone Information Parameter Description Station Name Name to identify this station. Voice Mail Number Phone number or URL to check voice mail. Note that The service provider often hosts a voice mail service. The advantages of hosted voicemail include: • • Text Logo Advanced features such as voice mail to email conversion. Calls can go to voice mail when the broadband connection is down. Text logo to display when the phone boots up.
Customizing SPA9x2 Phones General Phone Information Parameter Description Screen Saver Icon In screen saver mode, the phone LCD can display: A background picture. The station time in the middle of the screen. A moving padlock icon. When the phone is locked, the status line displays a scrolling message "Press any key to unlock your phone." A moving phone icon. The station date and time in the middle of the screeen.
Customizing SPA9x2 Phones Line Key Information Line Key Information For each line (or extenison) on the SPA942 and SPA962, you can configure: • Extension number or disabled • A short name • Shared call call appearance or private Line Key Notes • Extension: select an extension to use for this line key: – SPA922: 1 or disabled. – SPA942: 1, 2, 3, 4, or disabled. – SPA962: 1, 2, 3, 4, 5, 6, or disabled. Defaults to 1.
Customizing SPA9x2 Phones Line Key Information 1. Select one of the extensions on the client station to configure the share line. NOTE: As a convention, you should reserve EXT 1 on the client station as the primary and private extension of the designated user. Configure shared extensions on EXTs 2 to 6. 2. Under Share Line Appearance, set Share Ext to shared. Then under Shared User ID, set the user ID which is being shared.
Customizing SPA9x2 Phones Line Key Information • “c” indicates “color”: the color of the LED • “r” indicates “red”: a red-colored LED • “g” stands for “green”: a green-colored LED Parameters Description Local Seized LED Appears when this station seizes the call appearance to prepare for a new outbound call. Defaults to blank (c=r). Remote Seized LED (applicable only to shared call appearance) Appears when the shared call appearance is seized by another station. Defaults to blank (c=r; p=d).
Customizing SPA9x2 Phones Supplementary Services Parameters Supplementary Services Parameters Supplementary services parameters define conference calls, blind call transfers, blocking caller IDs and so on for the phone. Most supplementary services are enabled by default. • Select “yes” to enable a service on the phone. Except where noted, all parameters default to “yes.” • Select “no” to disable the service on the phone. • “Serv” refers to “service.
Customizing SPA9x2 Phones Supplementary Services Parameters Parameter Name Enables/Disables Conf Three-way conference. Attn Transfer Attended call transfer. The user answers the call before transferring it. Blind Transfer Blind call transfer. The user transfers the call without speaking to the caller. DND Do not disturb. Block ANC Blocks anonymous calls. Call Back Call back service, which is dialing the last received call. Block CID Blocks outbound caller ID.
Customizing SPA9x2 Phones Supplementary Services Parameters Parameter Name Enables/Disables Serv Annc Service announcement requests can be sent to a customersupplied announcement server. Defaults to no (disabled). Web Serv Use of the web UI. Using Group Paging Group Paging lets the user page all the client stations at once. If the client station is on a call while a group page starts, the call is automatically placed on hold.
Customizing SPA9x2 Phones Ring Tone Parameters – extension number of the target station, or – Station Name of the target station. 4. The phone LCD displays a list of calls currently ringing on the target station. Select the call to pick up from the list. If Group Call Pick Up is enabled a user can answer a call that rings on any co-worker’s phone by redirecting the call to their own phone: 1. Determine whether any client station is ringing (by listening, for example). It could be more than one. 2.
Customizing SPA9x2 Phones Ring Tone Parameters Managing Ring Tones Ten ring tones appear by default. You can configure the characteristics of each ring tone using a Ring Tone script.
Customizing SPA9x2 Phones Audio Input Gain (dB) and Extension Mobility Settings Audio Input Gain (dB) and Extension Mobility Settings You can amplify or deamplify the sound on your phone’s handset, headset, and speakerphone: • If you enter a positive value, amplification increases (sound is louder). • If you enter a negative value, amplification decreases (sound is softer). • You can enter a value from -6 decibels to +6 decibels. All fields default to zero.
8 Customizing SPA9x2 Extensions General, Shared Line Appearance, and NAT Settings Customizing SPA9x2 Extensions Use the Extension tabs to configure the following for each extension on your SPA9x2 phone: • ”General, Shared Line Appearance, and NAT Settings” section on page 95 • ”Network Settings and SIP Settings” section on page 97 • ”SIP Settings Notes” section on page 97 • ”Call Feature Settings” section on page 99 • ”Proxy and Registration Parameters” section on page 100 • ”Configuring a SIP
Customizing SPA9x2 Extensions General, Shared Line Appearance, and NAT Settings Parameter Description Share Line Appearance Indicates whether this extension is shared with other stations or private. If you set this extension to private (not shared), the extension does not share calls, regardless of the Share Call Appearance setting on the Phone tab. If you set this extension to shared, calls follow the Share Call Appearance setting on the Phone tab.
Customizing SPA9x2 Extensions Network Settings and SIP Settings Network Settings and SIP Settings Network Settings Notes Parameter Description SIP ToS/DiffServ Value Time of service (ToS)/differentiated services (DiffServ) field value in UDP IP packets carrying a SIP message. Defaults to 0x68. SIP CoS Value [0-7] Class of service (CoS) value for SIP messages. Defaults to 3. RTP ToS/DiffServ Value ToS/DiffServ field value in UDP IP packets carrying RTP data. Defaults to 0xb8.
Customizing SPA9x2 Extensions Network Settings and SIP Settings Parameter Description SIP Transport Select from UDP, TCP, or TLS. Defaults to UDP. SIP Port Port number of the SIP message listening and transmission port. Defaults to 5060. SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no. Defaults to no. EXT SIP Port The external SIP port number.
Customizing SPA9x2 Extensions Call Feature Settings Parameter Description SIP Transport Select from UDP, TCP, or TLS. Defaults to UDP. SIP Port Port number of the SIP message listening and transmission port. Defaults to 5060 for extension 1 through 5065 for extension 6. SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no. Defaults to no.
Customizing SPA9x2 Extensions Proxy and Registration Parameters • Default Ring: Type of ring, which corresponds to the Ring Tone on the Phone tab. Choose from No Ring, 1 through 10, User 1, or User 2. Defaults to 1. • Conference Bridge URL: URL used to join into a conference call, generally in the form of the word “conference” or user@IPaddress:port. Defaults to blank. • Mailbox ID: Enter the voice mail line number and phone extension. For example, 2101 indicates line 2, phone extension 101.
Customizing SPA9x2 Extensions Configuring a SIP Proxy Server Parameter Description Make Call Without Reg Enables making outbound calls without successful (dynamic) registration by the phone. If set to no, the dial tone plays only when registration is successful. Defaults to no. Register Expires Enables answering inbound calls without successful (dynamic) registration by the phone.
Customizing SPA9x2 Extensions Subscriber Information Parameters 3. Select yes in the Use DNS SRV field. 4. Select yes in the DNS SRV Auto Prefix field. The phone tries to register and the server sends a list of IP addresses in order of priority. The phone contacts the highest priority proxy server whenever possible. Subscriber Information Parameters Subscriber Information Notes The following table describes all subcriber information parameters.
Customizing SPA9x2 Extensions Audio Configuration Parameters codec is enabled and included in the codec list, that resource is tied up until the end of the call whether or not the call actually uses G.729a. If the G729a resource is already allocated (and since only one G.729a resource is allowed per SPA), no other low-bit-rate codec can be allocated for subsequent calls. The only choices are G711a and G711u. Since two G.723.1/G.726 resources are available per SPA9x2, you should disable the use of G.
Customizing SPA9x2 Extensions Audio Configuration Parameters Audio Configuration Notes The following tables discusses all audio configuration parameters. Parameter Description Preferred Codec Preferred codec for all calls. (The actual codec used in a call still depends on the outcome of the codec negotiation protocol.) Select one of the following: G711u, G711a, G726-16, G726-24, G726-32, G726-40, G729a, or G723. See ”Supported Codecs” section on page 37. Defaults to G711u.
Customizing SPA9x2 Extensions Dial Plan Parameters Parameter Description DTMF Process AVT Select yes to process RTP DTMF events. Otherwise, select no. If this parameter is set to no, the AVT payload type is not included in outbound SDP. Defaults to yes. Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted, select yes. Otherwise, select no. See ”Factors Affecting Voice Quality” section on page 39. Defaults to no.
Customizing SPA9x2 Extensions Dial Plan Parameters Dial Plan Notes This table describes all Dial Plan parameters: Parameter Description Dial Plan Dial plan script for the selected extension. The dial plan syntax allows the designation of three parameters for use with a specific gateway: • uid – the authentication user-id • pwd – the authentication password • nat – if this parameter is present, use NAT mapping Separate each parameter with a semi-colon (;). Example 1: *1xxxxxxxxxx<:@fwdnat.pulver.
Customizing SPA9x2 Extensions Dial Plan Parameters Parameter Description Emergency Number Enter a comma-separated list of emergency numbers. When one of these numbers is dialed, the unit disables processing of CONF, HOLD, and other similar softkeys or buttons to avoid accidentally putting the current call on hold. The phone also disables hook flash event handling. Only the far end can terminate an emergency call.
9 Customizing Users Call Forward and Speed Dial Parameters Customizing Users Use the User tab to configure the following features for each extension on your SPA9x2 phone. Many of these features are designed for the end-user to customize. Several also be configured directly on the phone.
Customizing Users Supplementary Services Supplementary Services Supplementary Services Notes The SPA9x2 provides native support of a large set of enhanced or supplementary services (also known as star codes). All of these services are optional. In this section, you can enable or disable specific supplementary services for users.
Customizing Users Setting RSS Newsfeeds on the SPA962 Phone Setting RSS Newsfeeds on the SPA962 Phone The SPA962 provides the option to view RSS newsfeeds. You can enable newsfeeds on the web UI or on the phone LCD: 1. Press the Setup button, then scroll to option 21 Web Service (or press 21 on the keypad). Press the Select soft button. 2.
Customizing Users Audio Volume Settings Web Information Service Notes Parameter Description RSS Feed URLs 1-5 URLs for Local and World news, Finance, Sports, and Politics. For more information, including default URLs, see ”Setting RSS Newsfeeds on the SPA962 Phone” section on page 110 Feed Data Update Interval Interval at which the news feed is updated Defaults to 15 minutes. Scrolling Timer Defines how fast the information scrolls on the phone LCD.
Customizing Users Phone GUI Color Settings (SPA962 Only) Phone LCD Notes • LCD Contrast: Users can brighten or darken the SPA9x2 LCD contrast. Values range from 1-10. • Back Light Timer: Displays the time afer which the LCD turns off with non-use. Defaults to 10 seconds. This field does not apply to the SPA922 Phone GUI Color Settings (SPA962 Only) NOTE: The following parameters apply only to the SPA962. Chose from: • Light Blue • Light Green • Pink • Silver Defaults to Light Blue.
10 Using the SPA932 Sidecar Using the SPA932 Sidecar The SPA932 is a 32-button attendant console for the SPA962. This section applies only to SPA962 phones with SPA932 sidecar attachments. The SPA932 connects to the SPA962 with the attachment arm provided (not shown). It obtains power directly from the SPA962 and does not require a separate power supply. Two SPA932 units can be attached to a single SPA962 to monitor a total of 64 separate lines.
Using the SPA932 Sidecar Setting Up the SPA932 Sidecar ) The following table describes SPA932 LED colors. . Port/LED Meaning AUX IN Connects to the SPA962 AUX OUT Connects to a second SPA932 unit (optional) Green Idle Red In-use Blinking Red Ringing Orange Solid: not registered. Blinking: configuration error. Off Not configured Setting Up the SPA932 Sidecar To configure the server to use the SPA932, configure each extension that will be monitored by the SPA932.
Using the SPA932 Sidecar Setting Up the SPA932 Sidecar 1. Complete the physical installation of the SPA932 unit, which connects it to the SPA962. For instructions on installing the SPA932 and an introduction to its use, refer to the 32 Button Attendant Console for the SPA962 IP Phone Quick Installation Guide. 2.
Using the SPA932 Sidecar Setting Up the SPA932 Sidecar 3. Define the List URI used by the SPA932 to register for BLF monitoring service with the Broadsoft server. This value must be entered following the sub= keyword, when configuring each key on the 932 (see ”Monitoring the SPA932” section on page 121). NOTE: If you configure more than one monitored list on the Broadsoft server, use the vid= keyword in each unit/keyconfiguration script to specify the SPA962 extension to use for each list. 4.
Using the SPA932 Sidecar Setting Up the SPA932 Sidecar Configuring the SPA932 Complete the configuration required for the extensions on your IP PBX and obtain the following information: • SPA9000 IP address or other hostname • Phone extension numbers To configure the SPA932: 1. Connect to the web UI for the SPA962 to which the SPA932 is connected. 2. Click Admin/Advanced on the web UI page. 3. Click the SIP tab. 4. Select yes from the CTI Enable drop-down list. 5. Click the SPA932 tab.
Using the SPA932 Sidecar Setting Up the SPA932 Sidecar 9. Create a configuration script for each target extension or user you want to monitor using the SPA932. Enter this script in the appropriate field for each unit/key. See ”Unit/Key Configuration Scripts” section on page 118. 10. Click Submit All Changes. NOTE: The SPA932 allows only one unit/key entry for each target extension or user. The subscription for the user fails if the user is configured on more than one unit/key.
Using the SPA932 Sidecar Setting Up the SPA932 Sidecar Subsequent keys will use the same extension. See ”SPA932 Parameter Notes” section on page 120. Assign SPA932 LEDs to SPA962 extensions. By default, all 32 keys on the SPA932 are assigned to the first extension on the 962 (extension 101 based on the default multicast autoconfiguration). To limit the number of LEDs assigned to the first extension, use the vid=1 keyword. Then use the vid=2 keyword to assign the next set of keys to the second extension.
Using the SPA932 Sidecar Setting Up the SPA932 Sidecar The nme keyword is not used because the Broadsoft server uses the user account name assigned to the BLF monitoring list. Asterisk syntax The following is an example entry for a Asterisk server. This entry enables speed dialing, BLF monitoring, and call pickup on a Asterisk server with the IP address 192.168.1.11: fnc=sd+blf+cp;sub=35890@192.168.1.
Using the SPA932 Sidecar Monitoring the SPA932 Parameter Description Unit 1 Key 1-32 Enter a strings that define the extension and other parameters associated with each lighted button on the first SPA932 unit. Keywords and values are case-sensitive. The configuration script is described in ”Unit/Key Configuration Scripts” section on page 118. Monitoring the SPA932 To display the status of the SPA932, click the SPA932 Status link on the SPA932 tab.
Using the SPA932 Sidecar Monitoring the SPA932 Parameter Description Line Displays the extension assigned to each key (1-32) on the SPA932 sidecar unit. Station Displays the subscribe URI configured for each key (1-32) on the SPA932 sidecar unit. Subscribe Displays the subscription status of the unit/key. The value can be Yes, Fail, or No. No indicates that the feature/function (fnc) of that line does not require a subscription (such as speed dial).
11 SPA9x2 Phone Field Reference Info Tab SPA9x2 Phone Field Reference This chapter describes the fields within each section of the following web UI pages: • Info Tab, page -123 • System Tab, page -127 • SIP Tab, page -130 • Regional Tab, page -141 • Phone Tab, page -155 • Ext Tab, page -163 • User Tab, page -175 • 932 Tab (SPA962 only), page -178 • SPA932 Status, page -179 Note For information about the Provisioning page, see the Linksys SPA Provisioning Guide.
SPA9x2 Phone Field Reference Info Tab Parameter Description Host Name Displays the current host name assigned to the SPA9x2 (defaults to SipuraSPA). Domain Displays the network domain name of the SPA9x2. Current Netmask Displays the network mask assigned to the SPA9x2. Current Gateway Displays the default router assigned to the SPA9x2. Primary DNS Displays the primary DNS server assigned to the SPA9x2. Secondary DNS Displays the secondary DNS server assigned to the SPA9x2.
SPA9x2 Phone Field Reference Info Tab Parameter Description Elapsed Time Total time elapsed since the last reboot of the system; for example, 25 days and 18:12:36. Broadcast Pkts Sent Total number of broadcast packets sent. Broadcast Bytes Sent Total number of broadcast packets received. Broadcast Pkts Recv Total number of broadcast bytes sent. Broadcast Bytes Recv Total number of broadcast bytes received and processed.
SPA9x2 Phone Field Reference Info Tab Parameter Description Next Registration In Number of seconds before the next registration renewal. Message Waiting Indicates whether you have new voicemail waiting: Yes or No. This is updated when voicemail notification is received. Mapped SIP Port Port number of the SIP port mapped by NAT. ) Line /Call Status Parameter Description Call State Status of the call. Tone Type of tone used by the call. Encoder Codec used for encoding.
SPA9x2 Phone Field Reference System Tab Parameter Description Media Loopback If the call is a loopback call, displays the loopback mode (source or mirror) and type (media or packet). If the call is not loopback, the field appears blank. Downloaded Ring Tone Parameter Description Status Indicates whether the phone is downloading a ring tone (and from where) or if it is idle. Ring Tone 1 Information about the user downloaded ring tone 1: name, size, and time-stamp of the tone.
SPA9x2 Phone Field Reference System Tab Parameter Description Enable Web Admin Access Lets you enable or disable local access to the web UIweb UI. Select yes or no from the drop-down menu. Defaults to yes. Admin Passwd Password for the administrator. Defaults to no password. User Password Password for the user. Defaults to no password. Internet Connection Type and Static IP Settings Parameter Description DHCP Enable or disable DHCP. Defaults to DHCP. Static IP IP address.
SPA9x2 Phone Field Reference System Tab Optional Network Configuration Parameter Description Host Name The host name of the SPA9x2. Domain The network domain of the SPA9x2. Primary DNS DNS server used by SPA9x2 in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the primary DNS server. Defaults to 0.0.0.0.
SPA9x2 Phone Field Reference SIP Tab Parameter Description Secondary NTP Server IP address or name of secondary NTP server. VLAN Settings Parameter Description Enable VLAN Enable this parameter if the switch to which the Linksys IP phone is connected uses VLAN tagging. VLAN ID Enter the VLAN tag for the VLAN to which the Linksys IP phone is assigned. This should be the same VLAN to which the SPA9000 is assigned. Enable CDP Enables or disables Cisco Discovery Protocol (CDP). Defaults to Yes.
SPA9x2 Phone Field Reference SIP Tab Parameter Description Max Redirection Number of times an invite can be redirected to avoid an infinite loop. Defaults to 5. Max Auth Maximum number of times (from 0 to 255) a request may be challenged. Defaults to 2. SIP User Agent Name Used in outbound REGISTER requests. Defaults to $VERSION. If empty, the header is not included. Macro expansion of $A to $D corresponding to GPP_A to GPP_D allowed.
SPA9x2 Phone Field Reference SIP Tab Parameter Description Talk Package Enables support for the Broadsoft Talk Package, which enables a user to answer or resume a call by clicking a button in an external application. Hold Package Enables support for the Broadsoft Hold Package, which enables a user to place a call on hold by clicking a button in an external application.
SPA9x2 Phone Field Reference SIP Tab SIP Timer Values (sec) Parameter Description SIP T1 RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 seconds. Defaults to .5 seconds. SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-INVITE requests and INVITE responses), which can range from 0 to 64 seconds. Defaults to 4 seconds. SIP T4 RFC 3261 T4 value (maximum duration a message remains in the network), which can range from 0 to 64 seconds. Defaults to 5 seconds.
SPA9x2 Phone Field Reference SIP Tab Parameter Description Reg Retry Random Delay Random delay range (in seconds) to add to when retrying REGISTER after a failure. This feature was added in Release 5.1. Defaults to blank, which disables this feature. Reg Retry Long Random Delay Random delay range (in seconds) to add to when retrying REGSITER after a failure. This feature was added in Release 5.1. Defaults to blank, which disables this feature.
SPA9x2 Phone Field Reference SIP Tab Parameter Description SIT2 RSC SIP response status code to INVITE on which to play the SIT2 Tone. Defaults to blank. SIT3 RSC SIP response status code to INVITE on which to play the SIT3 Tone. Defaults to blank. SIT4 RSC SIP response status code to INVITE on which to play the SIT4 Tone. Defaults to blank. Try Backup RSC SIP response code that retries a backup server for the current request. Defaults to blank.
SPA9x2 Phone Field Reference SIP Tab Parameter Description RTCP Tx Interval Interval for sending out RTCP sender reports on an active connection. It can range from 0 to 255 seconds. During an active connection, the SPA9x2 can be programmed to send out compound RTCP packet on the connection. Each compound RTP packet except the last one contains a SR (Sender Report) and a SDES (Source Description). The last RTCP packet contains an additional BYE packet.
SPA9x2 Phone Field Reference SIP Tab SDP Payload Types The configured dynamic payloads are used for outbound calls only where the SPA9x2 presents the SDP offer. For inbound calls with a SDP offer, the SPA9x2 follow the caller dynamic payload type assignments. The SPA9x2 uses the configured codec names in its outbound SDP. The SPA9x2 ignores the codec names in incoming SDP for standard payload types (0 – 95). For dynamic payload types, the SPA9x2 identifies the codec by the configured codec names.
SPA9x2 Phone Field Reference SIP Tab Parameter Description G711u Codec Name G.711u codec name used in SDP. Defaults to PCMU. G711a Codec Name G.711a codec name used in SDP. Defaults to PCMA. G726r16 Codec Name G.726-16 codec name used in SDP. Defaults to G726-16. G726r24 Codec Name G.726-24 codec name used in SDP. Defaults to G726-24. G726r32 Codec Name G.726-32 codec name used in SDP. Defaults to G726-32. G726r40 Codec Name G.726-40 codec name used in SDP. Defaults to G726-40.
SPA9x2 Phone Field Reference SIP Tab NAT Support Parameters Parameter Description Handle VIA received If you select yes, the SPA9x2 processes the received parameter in the VIA header (this is inserted by the server in a response to any of its requests). If you select no, the parameter is ignored. Select yes or no from the drop-down menu. Defaults to no.
SPA9x2 Phone Field Reference SIP Tab Parameter Description STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available, the SPA9x2 can perform a NAT-type discovery operation when it powers on. It contacts the configured STUN server, and the result of the discovery is reported in a Warning header in all subsequent REGISTER requests. If the SPA9x2 detects symmetric NAT or a symmetric firewall, NAT mapping is disabled. Defaults to no.
SPA9x2 Phone Field Reference Provisioning Tab Parameter Description Multicast Address The multicast address is used by the SPA9000 to communicate with the Linksys IP IP phones. Defaults to 224.168.168.168:6061. Force LAN Codec The choices are: none, G.711u, or G.711a. Defaults to none. Provisioning Tab For information about the Provisioning page, see the Linksys SPA Provisioning Guide.
SPA9x2 Phone Field Reference Regional Tab Parameter Description Prompt Tone Prompts the user to enter a call forwarding phone number. Defaults to 520@-19,620@-19;10(*/0/1+2). Busy Tone Played when a 486 RSC is received for an outbound call. Defaults to 480@-19,620@-19;10(.5/.5/1+2). Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call. Reorder Tone is played automatically when or any of its alternatives times out.
SPA9x2 Phone Field Reference Regional Tab Parameter Description SIT3 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Defaults to 914@-16,1371@-16,1777@-16;20(.380/0/ 1,.380/0/2,.380/0/3,0/4/0) SIT4 Tone This is an alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen.
SPA9x2 Phone Field Reference Regional Tab Distinctive Ring Patterns Parameter Description Cadence 1 Cadence script for distinctive ring 1. Defaults to 60(2/4). Cadence 2 Cadence script for distinctive ring 2. Defaults to 60(.3/.2, 1/.2,.3/4. Cadence 3 Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.8/4). Cadence 4 Cadence script for distinctive ring 4. Defaults to 60(.4/.2,.3/.2,.8/4). Cadence 5 Cadence script for distinctive ring 5. Defaults to 60(.2/.2,.2/.2,.2/.
SPA9x2 Phone Field Reference Regional Tab Control Timer Values (sec) Parameter Description Reorder Delay Delay after far end hangs up before reorder tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds. Defaults to 255. Call Back Expires Expiration time in seconds of a call back activation. Range: 0–65535 seconds. Defaults to 1800. Call Back Retry Intvl Call back retry interval in seconds. Range: 0–255 seconds. Defaults to 30.
SPA9x2 Phone Field Reference Regional Tab Parameter Description Call Return Code This code calls the last caller. Defaults to *69. Blind Transfer Code Begins a blind transfer of the current call to the extension specified after the activation code. Defaults to *98. Call Back Act Code Starts a callback when the last outbound call is not busy. Defaults to *66. Call Back Deact Code Cancels a callback. Defaults to *86.
SPA9x2 Phone Field Reference Regional Tab Parameter Description CW Per Call Act Code Enables call waiting for the next call. Defaults to *71. CW Per Call Deact Code Disables call waiting for the next call. Defaults to *70. Block CID Act Code Blocks caller ID on all outbound calls. Defaults to *67. Block CID Deact Code Removes caller ID blocking on all outbound calls. Defaults to *68. Block CID Per Call Act Code Blocks caller ID on the next outbound call. Defaults to *81.
SPA9x2 Phone Field Reference Regional Tab Parameter Description Secure One Call Deact Code Makes the next outbound call not secure. (It is redundant if all outbound calls are not secure by default.) Defaults to *19. Paging Code The star code used for paging the other clients in the group. Defaults to *96. Call Park Code The star code used for parking the current call. Defaults to *38. Call Pickup Code The star code used for picking up a ringing call. Defaults to *36.
SPA9x2 Phone Field Reference Regional Tab Parameter Description Referral Services Codes These codes tell the SPA9x2 what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this parameter, such as *98, or *97|*98|*123, etc. Max total length is 79 chars. This parameter applies when the user places the current call on hold (by Hook Flash) and is listening to second dial tone.
SPA9x2 Phone Field Reference Regional Tab Parameter Description Feature Dial Services Codes These codes tell the SPA9x2 what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72|*74|*67|*82, etc. Max total length is 79 chars. This parameter applies when the user has a dial tone (first or second dial tone).
SPA9x2 Phone Field Reference Regional Tab Vertical Service Announcement Codes • Service Annc (Announcement) Base Number: Defaults to blank. • Service Annc (Announcement) Extension Codes: Defaults to blank. Outbound Call Codec Selection Codes These codes automatically appended to the dial-plan. You do not need to include them in the dial-plan. Parameter Description Prefer G711u Code Makes this codec the preferred codec for the associated call. Defaults to *017110.
SPA9x2 Phone Field Reference Regional Tab Parameter Description Force G726r16 Code Makes this codec the only codec that can be used for the associated call. Defaults to *0272616. Prefer G726r24 Code Makes this codec the preferred codec for the associated call. Defaults to *0172624. Force G726r24 Code Makes this codec the only codec that can be used for the associated call. Defaults to *0272624. Prefer G726r32 Code Makes this codec the preferred codec for the associated call. Defaults to *0172632.
SPA9x2 Phone Field Reference Regional Tab Miscellaneous Parameter Description Set Local Date (mm/dd) Sets the local date (mm represents the month and dd represents the day). The year is optional and uses two or four digits. Set Local Time (HH/mm) Sets the local time (hh represents hours and mm represents minutes). Seconds are optional. Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation.
SPA9x2 Phone Field Reference Regional Tab Parameter Description Daylight Saving Time Rule Enter the rule for calculating daylight saving time; it should include the start, end, and save values. This rule is comprised of three fields. Each field is separated by ; (a semicolon) as shown below. Optional values inside [ ] (the brackets) are assumed to be 0 if they are not specified. Midnight is represented by 0:0:0 of the given date.
SPA9x2 Phone Field Reference Phone Tab Parameter Description Inband DTMF Boost Controls the amount of amplification applied DTMF signals. Choices are OdB, 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. Defaults to 12dB. Dictionary Server Script Defines the location of the dictionary server, the languages available and the associated dictionary. The syntax is as follows: Defaults to blank and the maximum number of characters is 512.
SPA9x2 Phone Field Reference Phone Tab • Line Key, page -157 • Miscellaneous Line Key Settings, page -158 • Line Key LED Pattern, page -158 • Supplementary Services, page -160 • Ring Tone, page -161 • Auto Input Gain (dB), page -162 General Parameter Description Station Name Name to identify this station (reserved for future use). Voice Mail Number Phone number or URL to check voice mail. Note that The service provider often hosts a voice mail service.
SPA9x2 Phone Field Reference Phone Tab Parameter Description Screen Saver Enable Enables a screen saver on the phone’s LCD. When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly using phone Setup button.) Any button press or on/off hook event triggers the phone to return to its normal mode. (The screen shows “Press any key to unlock your phone.”) If a user password is set, the user must enter it to exit screen saver mode.
SPA9x2 Phone Field Reference Phone Tab Miscellaneous Line Key Settings Parameter Description SCA Line ID Mapping Specifies the shared call appearance line ID mapping. Choose Vertical First or Horizontal First. Each LED can hold two calls and the first call on an LED makes it light up. Horizontal first means the second call makes the same LED flash. Vertical first means the second call lights up the next LED.
SPA9x2 Phone Field Reference Phone Tab Parameter Description Local Progressing LED LED pattern during the Local Progressing state, where this station is attempting on this call appearance an outgoing call that is in proceeding (i.e. the called number is ringing). Leaving this entry blank indicates the default value of c=r. Remote Progressing LED LED pattern during the Remote Progressing state, where another station is attempting on this shared call appearance an outbound call that is progressing.
SPA9x2 Phone Field Reference Phone Tab Parameter Description Registering LED LED Pattern when the corresponding extension is trying to register with the proxy server. Leaving this entry blank indicates the default value of c=r;p=s. Call Back Active LED Call Back operation is currently active on this call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=s. Supplementary Services Enable or disable the corresponding supplementary services on the phone.
SPA9x2 Phone Field Reference Phone Tab Parameter Description Cfwd Busy Serv Enable/disable call-forward-on-busy service. Defaults to yes. Cfwd On No Ans Serv Enable/disable call-forward-on-no-answer service. Defaults to yes. Paging Serv Enable/disable the paging service. Defaults to yes. Call Park Serv Enable/disable the call park service. Defaults to yes. Call Pick Up Serv Enable/disable the call pickup service. Defaults to yes.
SPA9x2 Phone Field Reference Phone Tab Parameter Description Ring1 Ring tone script for ring 1. Defaults to n=Classic1;w=3;c=1. Ring2 Ring tone script for ring 2. Defaults to n=Classic2;w=3;c=2. Ring3 Ring tone script for ring 3. Defaults to n=Classic3;w=3;c=3. Ring4 Ring tone script for ring 4. Defaults to n=Classic4;w=3;c=4. Ring5 Ring tone script for ring 5. Defaults to n=Simple1;w=2;c=1. Ring6 Ring tone script for ring 6. Defaults to n=Simple2;w=2;c=2. Ring7 Ring tone script for ring 7.
SPA9x2 Phone Field Reference Ext Tab Parameter Description Speakerphone Input Gain The amount of amplification to apply to the audio input signal for the speakerphone. Defaults to zero. Extension Mobility You can use extension mobility currently with Broadsoft CMS. For more information, see Using Extension Mobility, page -94. Parameter Description Extension Mobility Enable or disable extension mobility. Defaults to no (disabled). EM User Domain The user domain for extension mobility.
SPA9x2 Phone Field Reference Ext Tab • Audio Configuration, page -173 • Dial Plan, page -175 In a configuration profile, the Line parameters must be appended with the appropriate numeral to indicate the line to which the setting applies. For example: [1] to specify line one [2] to specify line two General Line Enable: To enable this line for service, select yes. Otherwise, select no. Defaults to yes.
SPA9x2 Phone Field Reference Ext Tab NAT Settings Parameter Description NAT Mapping Enable To use externally mapped IP addresses and SIP/RTP ports in SIP messages, select yes. Otherwise, select no. Defaults to no. NAT Keep Alive Enable To send the configured NAT keep alive message periodically, select yes. Otherwise, select no. Defaults to no. NAT Keep Alive Msg Enter the keep alive message that should be sent periodically to maintain the current NAT mapping.
SPA9x2 Phone Field Reference Ext Tab Parameter Description Network Jitter Level Determines how jitter buffer size is adjusted by the SPA9x2. Jitter buffer size is adjusted dynamically. The minimum jitter buffer size is 30 milliseconds or (10 milliseconds + current RTP frame size), whichever is larger, for all jitter level settings. However, the starting jitter buffer size value is larger for higher jitter levels.
SPA9x2 Phone Field Reference Ext Tab Parameter Description SIP Proxy-Require The SIP proxy can support a specific extension or behavior when it sees this header from the user agent. If this field is configured and the proxy does not support it, it responds with the message, unsupported. Enter the appropriate header in the field provided. SIP Remote-Party-ID To use the Remote-Party-ID header instead of the From header, select yes. Otherwise, select no. Defaults to yes.
SPA9x2 Phone Field Reference Ext Tab Parameter Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: • none—No logging. • 1-line—Logs the start-line only for all messages. • 1-line excl. OPT—Logs the start-line only for all messages except OPTIONS requests/responses. • 1-line excl. NTFY—Logs the start-line only for all messages except NOTIFY requests/responses. • 1-line excl.
SPA9x2 Phone Field Reference Ext Tab Parameter Description Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. Ntfy Refer On 1xx-To-Inv Use Anonymous With RPID Call Feature Settings Parameter Description Blind Attn-Xfer Enable Enables the SPA9x2 to perform an attended transfer operation by ending the current call leg and performing a blind transfer of the other call leg.
SPA9x2 Phone Field Reference Ext Tab Parameter Description Default Ring Type of ring heard. This corresponds to the Ring Tone on the Phone tab. Choose from No Ring, 1 through 10, User 1, or User 2. Defaults to 1. Auth Page Realm Identifies the Realm part of the Auth that is accepted when the Auth Page parameter is set to Yes. This parameter accepts alphanumeric characters. Defaults to blank.
SPA9x2 Phone Field Reference Ext Tab Proxy and Registration Parameter Description Proxy SIP proxy server and port number set by the Service Provider for all outbound requests. For example: 192.168.2.100:6060. Use Outbound Proxy Enable the use of . If set to no, and
SPA9x2 Phone Field Reference Ext Tab Parameter Description Proxy Fallback Intvl This parameter sets the delay (sec) after which the phone will retry from the highest priority proxy (or outbound proxy) servers after it has failed over to a lower priority server. This parameter is useful only if the primary and backup proxy server list is provided to the phone via DNS SRV record lookup on the server name.
SPA9x2 Phone Field Reference Ext Tab Parameter Description Mini Certificate Base64 encoded of Mini-Certificate concatenated with the 1024-bit public key of the CA signing the MC of all subscribers in the group. Defaults to blank. SRTP Private Key Base64 encoded of the 512-bit private key per subscriber for establishment of a secure call. Defaults to blank.
SPA9x2 Phone Field Reference Ext Tab Parameter Description G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G723 Enable To enable the use of the G.723a codec at 6.3 kbps, select yes. Otherwise, select no. Defaults to yes. G726-16 Enable To enable the use of the G.726 codec at 16 kbps, select yes. Otherwise, select no. Defaults to yes. G726-24 Enable To enable the use of the G.726 codec at 24 kbps, select yes. Otherwise, select no.
SPA9x2 Phone Field Reference User Tab Since two G.723.1/G.726 resources are available per SPA9x2, you should disable the use of G.729a to guarantee support for two simultaneous G.723/G.726 codecs. Dial Plan The default dial plan script for each line is as follows: (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[29]xxxxxx|xxxxxxxxxxxx.). For more information, see Appendix B "Configuring a Dial Plan". Parameter Description Dial Plan Dial plan script for this line.
SPA9x2 Phone Field Reference User Tab • Call Forward, page -176 • Speed Dial, page -176 • Supplementary Services, page -176 • Web Information Service Settings (SPA962), page -177 • Traffic Service Information Settings (SPA962), page -177 • Audio Volume, page -177 • Phone GUI Menu Color Settings (SPA962 only), page -177 Call Forward Parameter Description Cfwd All Dest Enter the extensions to forward calls to. Cfwd Busy Dest Enter the extensions to forward calls to when the line is busy.
SPA9x2 Phone Field Reference User Tab A supplementary service should be disabled if the user has not subscribed for it, or the service provider intends to support similar service using other means. For more star code or supplementary service information, see Supplementary Services Parameters, page -89. Web Information Service Settings (SPA962) Note These parameters apply only to the SPA962.
SPA9x2 Phone Field Reference 932 Tab (SPA962 only) • Light Green • Pink • Silver Defaults to Light Blue.
SPA9x2 Phone Field Reference SPA932 Status General Parameter Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the SPA932 initiates a new subscription. Defaults to 1800. Subscribe Retry Interval Specifies the length of time to wait to try again if subscription fails. Unit 1 Enable Enables or disables the first SPA932 unit (each SPA962 can have up to two SPA932s attached).
SPA9x2 Phone Field Reference SPA932 Status • Unit 1—Displays information about the first SPA932 sidecar unit. • Unit 2—Displays information about the second SPA932 sidecar unit. Each tab provides the read-only fields described in the following table: Parameter Description Unit Enable Displays if the Unit is enabled or disabled. Subscribe Expires Displays when the current subscription expires. After the subscription expires, the SPA932 automatically requests a new subscription.
A Creating an LED Script Creating an LED Script LED Script The LED script describes the color and blinking pattern of a Line Key LED. Each script contains a number of fields separated by a semicolon(;). White spaces are ignored. Each field has the syntax = . The allowed field-name and corresponding field-values are listed below: c=o|r|g|a This field sets the color of the LED.
Creating an LED Script LED Pattern The administrator can also specify a different color and pattern for each of the following states of the call appearance. • Idle: This call appearance is not in use.
B Configuring a Dial Plan Configuring a Dial Plan The Linksys IP phone allows each line (extension) to be configured with a distinct dial plan. The dial plan specifies how to interpret digit sequences dialed by the user, and how to convert those sequences into an outbound dial string. The SPA9x2 phone syntax for the dial plan closely resembles the corresponding syntax specified by MGCP and MEGACO. Some extensions are added that are useful in an endpoint.
Configuring a Dial Plan Dial Plan Entry Function [2-9]xxxxxx Dials 7-digit US local number 1xxx[2-9]xxxxxx Dials US 1 + 10-digit long distance number xxxxxxxxxx. Dials all other numbers, including international long distance Dial Plan Rules This section describes the rules that apply to configuring and interpreting dial plans. NOTE: White space in a dial plan script is ignored, but it may be used for readability.
Configuring a Dial Plan Number Barring A sequence can be barred (rejected) by placing a ! character at the end of the sequence. Thus, “1900xxxxxxx!” automatically rejects all 900 area code numbers from being dialed. Interdigit Timer Master Override The long and short interdigit timers can be changed in the dial plan (affecting a specific line) by preceding the entire plan with the following syntax: • Long interdigit timer: L : delay-value • Short interdigit timer: S : delay-value Thus, “L:8,( . . .
Configuring a Dial Plan For an office environment, the following plan requires a user to dial 8 as a prefix for local calls and 9 as a prefix for long distance. In either case, an “outside line” tone is played after the initial 8 or 9, and neither prefix is transmitted when initiating the call.
Configuring a Dial Plan Dial Plans Dial Plan parameters contain the actual dial plan scripts for each line (extension) n, where n is a number from 1 to 4 on the SPA942 and 1 to 6 on the SPA962.. The Dial_Plan[n] for Each Line n defaults to: (*xx | [3469]11 | 0 | 00 | <:1408>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011x. ) The default dial plan script for each line is as follows: (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxx|xxxxxxxxxxxx.). If IP dialing is enabled, one can dial [user-id@]a.b.c.
C Contacts Contacts For additional information, search all related PDF documents (see”Finding Text in Multiple PDFs” section on page 1). Support is also available by phone or online. US/Canada Contacts 24-Hour Technical Support 866 606 1866 RMA (Return Merchandise Authorization) http://www.linksys.com/warranty Website http://www.linksys.com FTP Site ftp://ftp.linksys.com Support http://www.linksys.com/support Sales Information 800-546-5797 (800-LINKSYS) EU Contacts Website http://www.linksys.
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