USER GUIDE Cisco Small Business SPA 525G IP Phone for 8x8 Virtual Office
Power Adapter Statement This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked “Class 2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”) and rated from +5Vdc, 2A minimum. FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
IMPORTANT NOTE FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Statement This device complies with RSS-210 of the Industry Canada Rules.
Contents Power Adapter Statement 2 FCC and IC Statement 2 Federal Communication Commission Interference Statement 2 IMPORTANT NOTE 3 Industry Canada Statement 3 Chapter 1: Getting Started 6 Overview of the Cisco SPA 525G IP Phone Caring for Your Phone Understanding Your Phone’s Lines and Buttons Phone Components Softkey Buttons Using the Keypad and Buttons with Menus 6 8 9 9 11 14 Using Keypad Shortcuts 14 Using the Navigation Button 14 Entering Numbers and Text in Fields 15 Using P
Contents Connecting Your Phone to the Wireless Network 28 Determining Your Wireless Router Security Type 28 Using Wi-Fi Protected Setup with the Cisco SPA 525G 32 Manually Adding a Wireless Profile on the Cisco SPA 525G 33 Uploading Security Certificates to the Phone 35 Verifying Phone Startup 36 Upgrading Your Phone’s Firmware 36 Chapter 3: Using Basic Phone Functions Placing or Answering a Call Using Dial Assistance Adjusting Call Volume and Muting 37 38 38 39 Adjusting Call Volume 39
Contents Delaying Call Forwarding When You Don’t Answer the Phone 45 Stopping Call Forwarding 45 Setting Do Not Disturb 46 Configuring Call Waiting 47 Picking Up a Call 47 Parking a Call 48 Placing a Three-Way Conference Call 50 Using Conference Bridges 51 Conference Menu Options Using the Phone Directories Using Your Personal Address Book 51 52 53 Adding a New Contact 54 Copying a Contact 54 Searching for a Contact 55 Deleting a Contact 55 Editing a Contact 55 Using the Corpo
Contents Chapter 4: Using Advanced Phone Features 61 Enabling Dial Assistance 62 Connecting to a Virtual Private Network (VPN) 62 Creating and Using Speed Dials 63 Creating Speed Dials on Unused Line Buttons 64 Creating Numerical Speed Dials 64 Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 65 Enabling Bluetooth (Cisco SPA 525G) 65 Pairing Your Cisco SPA 525G with a Bluetooth-Enabled Mobile Phone 66 Initiating Pairing from the Cisco SPA 525G 67 Initiating Pairing from
Contents Viewing Phone, Network, and Call Information 86 Viewing Phone Information 86 Viewing Network Information 87 Viewing Phone Line and Extension Information 87 Viewing Peripheral Status 88 Viewing the Wireless Connection Status 88 Advanced Menus for Technical Support Personnel 89 Chapter 5: Using the Web Interface 90 Logging in to the Web Interface 91 Configuring Your Address Book 91 Setting Do Not Disturb 92 Configuring Call Forwarding 93 Viewing Call History Lists 94 Creati
1 Getting Started This chapter provides an overview of your Cisco SPA 525G IP phone. It contains the following sections: NOTE • Overview of the Cisco SPA 525G IP Phone, page 6 • Understanding Your Phone’s Lines and Buttons, page 9 • Using the Keypad and Buttons with Menus, page 14 • Entering Numbers and Text in Fields, page 15 • Using Phone Hardware and Accessories, page 16 This document describes using the Cisco SPA 525G with the 8x8 Virtual Office.
Getting Started Overview of the Cisco SPA 525G IP Phone 1 The Cisco SPA 525G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker.
Getting Started Overview of the Cisco SPA 525G IP Phone 1 The Cisco SPA 525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features: • 2 Ethernet 10/100 Mbps ports • 802.3af Power over Ethernet support • USB 2.
1 Getting Started Understanding Your Phone’s Lines and Buttons Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Table 1 Cisco SPA 525G Phone Components IP Phone Components # Phone Feature Description 1 Handset Pick up to answer or place calls. 2 Speaker Speaker for phone.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 4 LCD Screen Your phone may vary, but typically displays: • • • • • 5 Line keys Date and time Phone station name Line extensions Softkey options Startup logo, screen saver, background photo, and photo album Indicates phone line status. Your phone may vary, but typically, when lit: • • • • • Green: Line is idle. Red (steady): Line is active or in use.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 13 Volume button Press + to increase the volume and press - to lower the volume of the handset, headset, speaker (when the handset is off hook), or ringer (when the handset is on hook). 14 Headset button Press to turn the headset on or off. When the headset is on, the button glows green. 15 Speaker button Press to turn the speaker on or off.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 Cisco SPA 525G Softkey Buttons Button Function callpark Parks a call at a designated “park” number. The call is active until you unpark it, or the caller disconnects. See “Parking a Call,” on page 48. Call Rtn Returns the last missed call by dialing the number that called you. See “Viewing and Returning Missed Calls,” on page 41. Clear Deletes an entire text/number field. Clr DND Clears Do Not Disturb.
1 Getting Started Using the Keypad and Buttons with Menus Table 2 Cisco SPA 525G Softkey Buttons Button Function Join Connects a conference call. List In some menus, shows a list of configured items (for example, a list of locations for weather or news). Miss Displays the list of missed calls. More Accesses additional softkeys. Next Moves to the next item in a list (for example, a song in the MP3 Playlist). Option Enters a sub-menu. Paste Pastes the item you copied into a list or field.
Getting Started Using the Keypad and Buttons with Menus 1 Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu, press the Setup button and press 2. NOTE Menus and options can change depending on the software release. Using the Navigation Button Use the navigation button to scroll up or down through the menu items, and then press the Select softkey button or the center Select button to choose the highlighted item.
1 Getting Started Entering Numbers and Text in Fields Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply: • Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. • Press the number key multiple times to move to a different letter under that number.
Getting Started Using Phone Hardware and Accessories 1 Using Phone Hardware and Accessories Using the Speakerphone The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites: http://www.plantronics.
Getting Started Using Phone Hardware and Accessories • 1 For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, first enable Bluetooth: STEP 1 Press the Setup button. STEP 2 Select User Preferences. STEP 3 Select Bluetooth Configuration.
Getting Started Using Phone Hardware and Accessories STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth On. STEP 5 Press Save. 1 After enabling Bluetooth, create a profile for your headset: STEP 1 Enable Bluetooth as described above. STEP 2 Press the Setup button. STEP 3 Scroll to User Preferences and press Select. STEP 4 Scroll to Bluetooth Configuration and press Select.
Getting Started Using Phone Hardware and Accessories STEP 1 5 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following: • Phone—Your Cisco SPA 525G will pair with a Bluetooth headset only. Choose this option if you will not use the Cisco SPA 525G with a Bluetooth-enabled mobile phone. • Both—Your Cisco SPA 525G will use a Bluetooth headset, or operate with your Bluetooth-enabled mobile phone.
Getting Started Using Phone Hardware and Accessories 1 Using a Headset with Your IP Phone NOTE Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for your headset for more information. • To use a wired headset, press the Headset button on your phone and dial the number to place a call, or press the headset button to answer a ringing call.
2 Installing Your Phone This chapter describes how to install and connect your Cisco SPA 525G IP Phone.
2 Installing Your Phone Before You Begin Before You Begin Before you install and connect your phone, verify with your phone administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. NOTE The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant Console that works with the Cisco SPA 525G. It is not for use as a telephone line port.
2 Installing Your Phone Connecting the Handset Figure 1 Cisco SPA 525G IP Phone Connections Cisco Small Business IP Phone SPA 525G User Guide (SIP) 23
2 Installing Your Phone (Optional) Attaching the Desk Stand Number Component 1 Auxiliary port. Only for use with the Cisco SPA 500S attendant console (not currently supported by 8x8). 2 Power port. Insert the power adapter plug into this port. 3 Additional Ethernet port. Connect an Ethernet cable to this port to provide network connectivity to a PC. (This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.) 4 Switch (Ethernet) port.
2 Installing Your Phone (Optional) Mounting the Phone to the Wall (Optional) Mounting the Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.
Installing Your Phone (Optional) Mounting the Phone to the Wall STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 4 Plug in the Ethernet and power cables.
Installing Your Phone Connecting Your Phone’s Power STEP 2 5 Hang onto screws mounted in the wall. Connecting Your Phone’s Power If you are using an external power source, plug it into the building’s power source, and plug the power supply into the phone base. See Figure 1 on page 23, item #2. NOTE If you are not using Power over Ethernet (PoE), you must use the PA-100 power supply AC adapter.
Installing Your Phone Connecting Your Phone to the Computer Network 2 Connecting Your Phone to the Computer Network Connecting Your Phone to the Wired Network You connect your phone to the local network by using an Ethernet cable: STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked “SW.” This port is labeled #4 on Figure 1 on page 23. STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network, such as a network switch.
Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 1 Log in to your wireless router’s web interface using a web browser. Your computer must be connected to your wireless network. Enter the IP address of the wireless router in the browser toolbar. STEP 2 If required, enter the user name and password. (By default, Linksys routers typically use “admin” for the user name and “admin” for the password.) STEP 3 View the Wireless tab or window.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WEP information for a Linksys WRV200 router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WPA information for a Linksys WRT160N router: To set up the Cisco SPA 525G wireless connection: STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection. STEP 2 Press the Setup button on your phone.
Installing Your Phone Connecting Your Phone to the Computer Network STEP 2 5 Scroll to Wi-Fi Configuration and press the Right Arrow key. Choose one of the following options: • Wireless Profile—Use this option to add a new wireless profile (either manually or by scanning for available networks), edit an existing wireless profile, or connect to a previously configured network. See Manually Adding a Wireless Profile on the Cisco SPA 525G, page 33.
Installing Your Phone Connecting Your Phone to the Computer Network 2 f. Save your changes. g. On the Cisco SPA 525G, with PIN Configuration highlighted, press Select. To add the connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working. Manually Adding a Wireless Profile on the Cisco SPA 525G To add a new wireless network profile: STEP 1 In the Network Configuration screen, ensure Wi-Fi is enabled. STEP 2 Scroll to Wi-Fi Configuration.
Installing Your Phone Connecting Your Phone to the Computer Network STEP 2 3 (Optional) Press the Right Arrow key under Security Mode to set the security options: • WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys. • WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key.
Installing Your Phone Connecting Your Phone to the Computer Network • STEP 2 WPA/WPA2 Enterprise: You must enter the Cipher Type (TKIP or AES CCMP) and the EAP Type: - TTLS: Enter the anonymous ID, choose whether the phone should check for the server certificate, choose the TTLS Inner Protocol (MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password. - LEAP: Enter the User ID and password.
2 Installing Your Phone Verifying Phone Startup STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install (for example, the root certificate). Press the Select softkey. STEP 7 Press Save to save the profile. Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash.
3 Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA 525G IP phone.
3 Using Basic Phone Functions Placing or Answering a Call • Accessing Voicemail, page 60 • Recording Calls (Virtual Office Pro Users Only), page 60 Placing or Answering a Call NOTE You may have to dial a number or numbers to reach an outside line. Ask your phone administrator. To place or answer a call, do one of these: • Pick up the receiver. • Press the Speaker button. • Press the Headset button.
3 Using Basic Phone Functions Adjusting Call Volume and Muting Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save. Pressing the Volume button while not on a call adjusts the volume of the phone’s ringer. Using Mute To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red.
3 Using Basic Phone Functions Transferring Calls Transferring Calls You can perform three types of transfers: • Attended—You call the person to whom you are transferring the call and speak to them before transferring the call. • Blind—You transfer the call without speaking to the other party to which you are transferring the call. • Voicemail—You transfer the call to another’s voicemail so that the caller can leave a recorded message.
Using Basic Phone Functions Redialing 3 Performing an Unattended (Blind) Transfer STEP 1 During an active call, press BlindXferxfer2vm. STEP 2 Enter the number to which you want to transfer the call and press #. The call is transferred with no further action required on your part. Performing an Transfer to Voicemail STEP 1 During an active call, press xfer2vm. STEP 2 Enter the number to which you want to transfer the call and press Dial.
Using Basic Phone Functions Turning the Missed Calls Shortcut On and Off 3 • If the LCD screen shows a missed call, press the Call Rtn button to return the call. • If the LCD screen does not show a missed call, you can return a call from the Missed Call list. See “Viewing a List of Missed Calls” on page 42. Choose the call you want to return and press Dial. NOTE If the call was from a long distance number or an outside line, you may have to edit the call before returning it.
Using Basic Phone Functions Using the Intercom STEP 3 Select Call Preferences. STEP 4 Scroll to Miss Call Shortcut. STEP 5 Press the Right Arrow key to turn the feature on and press the Save softkey. 3 Using the Intercom You can use the intercom soft key to automatically connect with a remote extension. To automatically connect with a remote extension: STEP 1 Press the Intercom soft key. STEP 2 Dial the number you wish to intercom to and then press Dial.
Using Basic Phone Functions Forwarding Calls — Phone-based Setup 3 Forwarding Calls — Phone-based Setup NOTE 8x8 recommends using Virtual Office online call forwarding (Forwarding Calls — Online Setup, page 43) instead of phone-based call forwarding so that your call forwarding instructions are stored online instead of on your phone. If you set your call forwarding rules on your phone, they will not be in effect if your phone is disconnected from an Internet connection.
Using Basic Phone Functions Forwarding Calls — Phone-based Setup 3 Forwarding Calls When Your Phone is Busy STEP 1 In the Call Preferences screen, scroll to Forward Busy Number. STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required. STEP 3 Press Save.
3 Using Basic Phone Functions Setting Do Not Disturb Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the “Setting Do Not Disturb” section on page 92.
Using Basic Phone Functions Configuring Call Waiting 3 Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message. To turn call waiting on or off: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences.
Using Basic Phone Functions Parking a Call 3 Parking a Call You can “park” a call on a designated line so that another person in your company can pick up the call. The call is active until it is “unparked” or the caller hangs up. NOTE Not all phone systems support call park. If this feature is not working, check with your phone administrator.
Using Basic Phone Functions Parking a Call 3 To park a call: STEP 1 While on an active call, press the Park button. STEP 2 Enter a number to identify the park line and press Dial. The park line number does not correspond with an actual phone extension number. You can pick any easily-remembered number. The call is then parked on that line, and the caller hears “on hold” music or messages. STEP 3 You or another person must then “unpark” the call.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 Placing a Three-Way Conference Call To initiate a conference call: STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person’s telephone number. STEP 3 Press the Conf button again. All three parties are connected in the conference call. When you hang up, the other two parties are disconnected.
3 Using Basic Phone Functions Using Conference Bridges Using Conference Bridges A key business tool, the conference bridge allows users with an extension and voicemail passwords to schedule and manage conference calls. Basic functionality includes the ability to create and log into conference bridges. There are also administrator modes that allow calling out and dropping parties from the bridge. Conference bridge supports up to 20 connected callers.
3 Using Basic Phone Functions Using the Phone Directories STEP 1 Enter your extension then press #. STEP 2 Enter your password then press #. (Voicemail Password) STEP 3 Enter the conference ID you want to delete then press #. Using the Phone Directories The Cisco SPA 525G IP phone provides several different types of phone directories, depending on the phone model and what the phone administrator has set up for the company.
3 Using Basic Phone Functions Using the Phone Directories • Corporate Directories—8x8 Virtual Office provides a searchable Corporate Directory. Using Your Personal Address Book To access the Phone Directory, press the Directory button, or press the Setup button, select Directories, and select Personal Address Book. You have the following options in the Address Book: • Options—Press Options and choose one of the following: - Search—Search for a name. - Delete—Delete a contact.
Using Basic Phone Functions Using the Phone Directories 3 Adding a New Contact To add a new entry to the directory: STEP 1 In the Personal Address Book screen, press Add. STEP 2 Use the keypad to enter the name of the directory entry. When finished with the name, use the Down Arrow key to navigate to the other fields. TIP STEP To enter numbers and letters, press Option and select Input All. To enter only numbers, press Option and select Input Num.
Using Basic Phone Functions Using the Phone Directories STEP 3 4 Edit any necessary fields and press Save. Searching for a Contact To search for a contact: STEP 1 In the Personal Address Book screen, press Option and select Search. STEP 2 Begin to enter the person’s name. The list below displays entries as you type in characters. Scroll to highlight the entry you want. You can press Dial to call the contact, or Option to delete, copy, or edit the contact.
3 Using Basic Phone Functions Using the Call History Lists Using the Corporate Directory To use the corporate directory: STEP 1 Press the Setup button and select 8x8 Virtual Office. STEP 2 Scroll to Corp DirectoryListing and press Select. To searchthe corporate directory: STEP 1 Press the Setup button and select 8x8 Virtual Office. STEP 2 Scroll to the CorpDirectory Search and press Select.
Using Basic Phone Functions Using the Call History Lists STEP 3 4 Press Select to view the list. Deleting a Call History List STEP 1 Press the Setup button. STEP 2 Scroll to Call History and press Select. STEP 3 Scroll to the Call History list you want to delete. STEP 4 Press Option and select Delete List. STEP 5 Press OK to delete the list. Calling from the Call History Lists To dial a number from one of the Call History lists: STEP 1 Choose the call. STEP 2 Press Dial.
Using Basic Phone Functions Setting or Changing a Phone Password 3 Saving a Call History List Number to Your Directory STEP 1 In the call history list, choose the call. STEP 2 Press Option and select Add to Address Book. STEP 3 Press Select. The Address Book entry screen appears. STEP 4 Edit the information (if desired) and press Save again. The entry is added to your directory. Setting or Changing a Phone Password You can set or change the password for your phone to prevent unauthorized use.
Using Basic Phone Functions Setting or Changing a Phone Password STEP 6 Reenter the same password. STEP 7 Press Save. 3 To delete a password: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Select Set Password. STEP 4 Enter your old password. Press the Down Arrow key to go to New Password. STEP 5 Leave the New Password and Reenter New Password fields empty. STEP 6 Press Save.
Using Basic Phone Functions Accessing Voicemail 3 Accessing Voicemail To access voicemail, press the Messages button on your phone and follow the voice prompts. Your phone administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Recording Calls (Virtual Office Pro Users Only) Call Record On/Off is available to Virtual Office Pro users.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA 525G IP phone.
Using Advanced Phone Features 4 Enabling Dial Assistance If you enable dial assistance, when you place calls, the LCD will display phone numbers based on the best matched entries in the Directory and Call History lists. To enable dial assistance: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences. STEP 4 Scroll to Dial Assistance and press the Right Arrow key to choose On. STEP 5 Press Set.
4 Using Advanced Phone Features Creating and Using Speed Dials STEP 9 Press Save. To connect to the VPN (if you have not chosen to automatically connect on startup): STEP 1 Press the Setup button. STEP 2 Scroll to Network Configuration and press Select. STEP 3 Scroll to VPN and press the Right Arrow key. STEP 4 Press the Down Arrow button to Connect and press the Right Arrow key to connect to the VPN. Viewing Your VPN Status To see if you are connected to the VPN: STEP 1 Press the Setup button.
Using Advanced Phone Features Creating and Using Speed Dials 4 Creating Speed Dials on Unused Line Buttons STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window displays. STEP 2 Enter the name for the speed dial. STEP 3 Press the Down Arrow key to reach the phone number field. Enter the phone number and press Save. STEP 4 After creating the speed dial, it displays next to the line button. Press the line button to use the speed dial.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone The Cisco SPA 525G supports Bluetooth to allow use of the phone with a wireless Bluetoothenabled headset. (See “Connecting Bluetooth Headsets” on page 17.) The Cisco SPA525G also supports the use of your Cisco IP phone in conjunction with Bluetooth-enabled mobile phone.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone STEP 4 With Bluetooth selected, press the Right Arrow key until a blue check mark appears. STEP 5 Press Save. 4 Pairing Your Cisco SPA 525G with a Bluetooth-Enabled Mobile Phone This feature is based on the following standard Bluetooth profiles: • Phone Book Access Profile 1.0 • Handsfree Profile 1.5 • Handset Profile 1.1 NOTE Not all mobile phones support these functions.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 Initiating Pairing from the Cisco SPA 525G STEP 1 Enable Bluetooth as described in the “Enabling Bluetooth (Cisco SPA 525G)” section on page 65. STEP 2 Press the Setup button. STEP 3 Scroll to User Preferences and press Select. STEP 4 Scroll to Bluetooth Configuration and press Select.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 Before starting, it’s helpful to find the MAC address of your Cisco SPA 525G IP phone. From your IP phone, go to the Setup menu and select Status. Select Product Information. The MAC address is displayed. STEP 1 On your iPhone, click Settings. STEP 2 Under General, choose Bluetooth. Ensure Bluetooth is turned on.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone STEP 4 5 Enter the PIN (the default is 0000) and press Connect.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 When paired with your mobile phone, the Cisco SPA 525G display screen assigns one of your line buttons to the mobile phone. A mobile phone icon with a flashing lightning bolt icon is displayed next to the mobile phone name, number, or other identifier (such as the phone model) for your phone. NOTE The name, number, or other identifier shown depends on what is configured on your mobile phone.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 STEP 1 On the Cisco SPA 525G, press the Setup Button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Bluetooth Configuration and press Select. STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key. The mobile phone appears in the list of Bluetooth devices. Importing Your Mobile Phone Address Book into the Cisco SPA 525G NOTE Not all mobile phones support this function.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 NOTE Depending on your mobile phone, you may need to authorize the Bluetooth connection, even if the phone is already paired with the Cisco SPA 525G. The phone displays a status message about the import. If the import is successful, your imported contacts are shown in the Directory.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 Making a Mobile Phone Call Using Your Cisco SPA 525G When you make a mobile phone call using your Cisco SPA 525G, your Cisco SPA 525G acts as a handsfree device for your phone. The call is made through your mobile phone, but the audio is present on the Cisco SPA 525G and the call control is done using the Cisco SPA 525G, unless you switch back to your mobile phone.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 The outgoing call appears on both your Cisco SPA 525G and your mobile phone display. The Cisco SPA 525G displays an off-hook icon next to the mobile phone display name. After the call is connected, the icon next to the mobile phone display shows that the call is established. The audio goes through the Cisco SPA 525G, although the mobile phone display also shows a connected call.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 Receiving Mobile Phone Calls Using the Cisco SPA 525G If your mobile phone is paired with the Cisco SPA 525G, an incoming call to your mobile phone is also shown on the Cisco SPA 525G. Do one of the following: • Press the Answer softkey to connect to the call. • Press the red flashing line button associated with your mobile phone. • Pick up the Cisco SPA 525G handset.
Using Advanced Phone Features Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 4 To switch audio from your Cisco SPA 525G to your mobile phone, on a connected call, press the Handset softkey. To switch audio back to the Cisco SPA 525G from your mobile phone, on a connected call, press the Handsfree softkey.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 Charging Your Mobile Phone Using Your Cisco SPA 525G You can use the USB port on the Cisco SPA 525G model to charge your Bluetooth-enabled mobile phone if your phone has a mini-USB port. Playing MP3 Files on Your Phone Your phone contains an audio player that can play .mp3 files. To play music on your phone, you must load the audio files onto a USB memory device (not sold with the phone).
4 Using Advanced Phone Features Playing MP3 Files on Your Phone STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “mp3” on the USB device and copy the audio files into that directory. STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G. STEP 4 Press the Setup button. STEP 5 Scroll to MP3 Player and press Select. STEP 6 Press Add List to create a playlist from the songs on the USB device.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 To switch the audio destination between the speaker, headset, and handset, press the Up Arrow or Down Arrow key. The icon on the left above the song length display shows the audio destination of speaker, handset, or headset (see the following graphic).
Using Advanced Phone Features Customizing Your LCD Screen 4 Customizing Your LCD Screen You can customize your LCD screen in the ways described below. Changing the LCD Screen Contrast To adjust the contrast of the LCD screen: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select. STEP 4 Scroll to Display Brightness. The default contrast is 15. Enter a number between 1 (lowest) and 15 (greatest) to change the contrast.
4 Using Advanced Phone Features Customizing Your LCD Screen Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select. STEP 4 With Screen Saver highlighted, press the Right Arrow key to choose On.
Using Advanced Phone Features Using Ring Tones 4 STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “pictures” on the USB device and copy the image files into that directory. Image files must be between 30K and 300K in size. The phone can only read 45 images from the USB device. STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G. To change the background picture on your phone: STEP 1 Press the Setup button.
Using Advanced Phone Features Accessing Weather and News on Your Phone STEP 4 5 Scroll through the ring tones and press Play to play the highlighted ring tone. Press Select to choose the highlighted ringtone for that extension. Accessing Weather and News on Your Phone You can access some pre-configured weather and news web services on your IP phone (if enabled by your phone administrator). To access these services: STEP 1 Press the Setup button. STEP 2 Select Web Applications.
Using Advanced Phone Features Accessing Weather and News on Your Phone 4 STEP 1 In the Web Applications screen, select Weather. STEP 2 To move entries up or down in the list or delete an entry, select the city you want to move, press Option, and choose Move Up, Move Down, or Delete. Accessing News STEP 1 In the Web Applications screen, select News.
Using Advanced Phone Features Configuring Date and Time Parameters on Your Phone 4 Configuring Date and Time Parameters on Your Phone The date and time for your phone normally come from the phone server. However, if you need to change some date and time parameters, you can follow these steps: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Date/Time and press Select.
4 Using Advanced Phone Features Restarting Your Phone Restarting Your Phone Occasionally you may need to restart your phone if the screen locks up. To restart your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Restart and press Select. Viewing Phone, Network, and Call Information The Cisco SPA 525G provides menus to view information about your phone.
Using Advanced Phone Features Viewing Phone, Network, and Call Information 4 Viewing Network Information To view network information for your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Network Status and press Select.
Using Advanced Phone Features Viewing the Wireless Connection Status STEP 4 3 Scroll to Phone Status and press Select. You can view the following information: • Phone Status—Up time and packets sent/received • Extension Status—If an extension is registered, when it was registered, and more • Line Status—Active calls and call information • Provisioning Status—If a profile rule was used, and the status • Call Statistics History—Information about individual calls.
Using Advanced Phone Features Advanced Menus for Technical Support Personnel 4 STEP 3 Select Wi-Fi Configuration and press the Right Arrow key. STEP 4 Scroll to Wireless Status and press Select. The status, SSID name, and signal strength are displayed. Press Detail for more information. Advanced Menus for Technical Support Personnel ! CAUTION These menus are used to configure and troubleshoot your phone and the phone network.
5 Using the Web Interface The Cisco SPA 525G provides a web interface to the phone that allows you to configure some features of your phone using a web browser.
Using the Web Interface Logging in to the Web Interface 5 Logging in to the Web Interface STEP 1 Obtain the IP address of your phone by pressing the Setup button and selecting Status. STEP 2 Scroll to Network Status and press Select. Note the IP address. STEP 3 On your PC, open Internet Explorer. STEP 4 Enter the IP address in the browser’s toolbar. STEP 5 The Info page of the IP Phone Web Interface displays. The web interface has several different tabs.
5 Using the Web Interface Setting Do Not Disturb STEP 4 (Optional) To add the contact to a speed dial: a. Click the Phone icon under Speed Dials. b. Choose the phone (office, home, or mobile) that you want to add as a speed dial. c. Choose the speed dial position to assign the contact. d. Press Confirm. To remove a contact from the address book: STEP 1 In the Personal Address Book tab, check the box next to the contacts you want to remove.
5 Using the Web Interface Configuring Call Forwarding To set Do Not Disturb: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Do Not Disturb field. STEP 3 Choose Yes to turn on Do Not Disturb. STEP 4 At the bottom of the page, click Submit All Changes. Your phone reboots. NOTE You can turn off Do Not Disturb from your phone or from the web interface.
5 Using the Web Interface Viewing Call History Lists Viewing Call History Lists To view Call History Lists: STEP 1 Log in to the web interface. STEP 2 Choose the Call History tab. A window appears with the call history for your phone. Select a call history list to show from the drop-down list: STEP • All Calls—All calls placed to and from your phone. • Placed Calls—Shows information for the last 60 numbers dialed from your phone. • Received Calls—Shows information for the last 60 answered calls.
5 Using the Web Interface Configuring Wi-Fi Configuring Wi-Fi You can configure your Wi-Fi connection from the web interface. See Connecting Your Phone to the Wireless Network, page 28 for more information on the types of wireless connections supported. To configure your wireless connection: STEP 1 Log in to the web interface. STEP 2 Choose the Wi-Fi tab. STEP 3 Ensure Wireless Enable is set to On.
5 Using the Web Interface Configuring Bluetooth You can enter up to three wireless profiles. To create a wireless profile: STEP 1 In the Wi-Fi tab, ensure Wi-Fi Profile is selected in the Wi-Fi Device box. STEP 2 (Optional) To scan for available wireless networks, click Site Survey. Click the icon under Add in the row of the wireless network you want to select. STEP 3 Click Add New Wi-Fi Profile. STEP 4 Enter or edit (if you performed Step 2) the name, SSID, security mode, and security parameters.
5 Using the Web Interface Upgrading Firmware Bluetooth Profiles If you have both a headset and a Bluetooth-enabled phone paired with your Cisco SPA 525G, the phone can only connect to one device at a time. If multiple Bluetooth devices are in range of the Cisco SPA 525G, the order of devices in the Bluetooth Profiles list is used, and the device with a higher priority is activated first. Click the arrow keys to move devices up and down in priority.
A Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA 525G2 Phone. Support Cisco Small Business Support www.cisco.com/go/smallbizsupport Community Cisco Small Business Support www.cisco.com/go/smallbizhelp and Resources Phone Support Contacts www.cisco.com/en/US/support/tsd_cisco_small_business _support_center_contacts.html Cisco Small Business Firmware Downloads www.cisco.
A Where to Go From Here NOTE Other Cisco-provided documentation may be useful as a reference, but it often refers to features that are supported only on specific plans of specific providers or PBXs. It also may exclude some cloud-provided services for your business that are provided by 8x8, Inc. This document has been modified by 8x8 to specifically include the features supported and provided by 8x8 service. Generic Cisco documentation may not be accurate when used with 8x8 service.
