USER GUIDE Cisco Small Business Pro IP Phone SPA525G (SIP)
FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
IMPORTANT NOTE FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Statement This device complies with RSS-210 of the Industry Canada Rules.
Contents FCC and IC Statement 2 Federal Communication Commission Interference Statement 2 IMPORTANT NOTE 3 Industry Canada Statement 3 About This Document 7 Purpose 7 Organization 7 Finding Information in PDF Files 8 10 Chapter 1: Getting Started 11 Overview of the Cisco SPA525G IP Phone Caring for Your Phone Understanding Your Phone’s Lines and Buttons 12 13 14 Phone Components 14 Softkey Buttons 16 Using the Keypad and Buttons with Menus 19 Using Keypad Shortcuts 19 Using the
Contents Chapter 2: Installing Your Phone 25 Before You Begin 26 Connecting the Handset 26 (Optional) Attaching the Desk Stand 28 (Optional) Mounting the Phone to the Wall 29 Reverse the Handset Retention Tab 31 Connecting Your Phone’s Power 32 Connecting Your Phone to the Computer Network 33 Connecting Your Phone to the Wired Network 33 Connecting Your Phone to the Wireless Network 33 Determining Your Wireless Router Security Type 34 Using Wi-Fi Protected Setup with the SPA525G 37
Contents Viewing and Returning Missed Calls 48 Returning a Missed Call 48 Viewing a List of Missed Calls 48 Turning the Missed Calls Shortcut On and Off 49 Forwarding Calls 49 Forwarding Calls to a Single Number 50 Forwarding Calls When Your Phone is Busy 50 Forwarding Calls When You Don’t Answer the Phone 51 Delaying Call Forwarding When You Don’t Answer the Phone 51 Stopping Call Forwarding 51 Setting Do Not Disturb 51 Configuring Call Waiting 53 Picking Up a Call 53 Parking a C
Contents Accessing Voicemail Chapter 4: Using Advanced Phone Features Configuring Privacy and Security Features 64 66 67 Blocking Caller ID 67 Blocking Anonymous Calls 67 Using Secure Call 68 Enabling Dial Assistance 68 Creating and Using Speed Dials 69 Playing MP3 Files on Your Phone 70 Accessing the MP3 Player 70 Creating the Playlist 71 Playing Songs 71 Changing the Left and Right Channel for Stereo Headsets 72 Using the Paging Feature 73 Paging Another Phone 73 Paging Multip
Contents Viewing Phone, Network, and Call Information 83 Viewing Phone Information 83 Viewing Network Information 84 Viewing Phone Line and Extension Information 85 Viewing Peripheral Status 85 Viewing the Wireless Connection Status 86 Advanced Menus for Technical Support Personnel 86 Chapter 5: Using the Web Interface 88 Logging in to the Web Interface 89 Configuring Your Address Book 89 Setting Do Not Disturb 90 Configuring Call Forwarding 91 Configuring Call Waiting 92 Blocking
Contents Appendix A: Where to Go From Here 105 Product Resources 105 Related Documentation 106 Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 6
Preface About This Document Purpose This guide describes the concepts and tasks necessary to use and configure your Cisco SPA525G IP Phone. NOTE The SPA525G features vary, depending on the type of call control system that you are using. This document describes using the SPA525G with a SIP phone system, such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system.
Preface Chapter Title Description Chapter 5 Using the Web Interface Accessing the web user interface for your phone to configure your address book, speed dials, and other phone features. Chapter 6 Using the SPA932 Attendant Console Installing and using the SPA932 Attendant Console. Appendix A Additional Information Additional information for your product. Appendix B Where to Go From Here Provides URLs for related product documentation and resources available on Cisco.com.
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1 Getting Started This chapter provides an overview of your SPA525G IP phone. It contains the following sections: • Overview of the Cisco SPA525G IP Phone, page12 • Understanding Your Phone’s Lines and Buttons, page14 • Using the Keypad and Buttons with Menus, page19 • Entering Numbers and Text in Fields, page 20 • Using Phone Hardware and Accessories, page 21 NOTE The SPA525G features vary, depending on the type of call control system you are using.
Getting Started Overview of the Cisco SPA525G IP Phone 1 Overview of the Cisco SPA525G IP Phone The Cisco SPA525G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker.
Getting Started Overview of the Cisco SPA525G IP Phone 1 The SPA525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features: • 2 Ethernet 10/100 Mbps ports • 802.3af Power over Ethernet support • USB 2.0 host port for connecting a USB memory device to play MP3 music files • AUX port (to attach a SPA932 attendant console) • Bluetooth capability for headset support • 2.
1 Getting Started Understanding Your Phone’s Lines and Buttons Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 SPA525G Phone Components Table 1 IP Phone Components # Phone Feature Description 1 Handset Pick up to answer or place calls. 2 Speaker Speaker for phone.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 4 LCD Screen Your phone may vary, but typically displays: • • • • • 5 Line keys Date and time Phone station name Line extensions Softkey options Startup logo, screen saver, background photo, and photo album Indicates phone line status. Your phone may vary, but typically, when lit: • • • • • Green: Line is idle. Red (steady): Line is active or in use.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 13 Volume button Press + to increase the volume and press - to lower the volume of the handset, headset, speaker (when the handset is off hook), or ringer (when the handset is on hook). 14 Headset button Press to turn the headset on or off. When the headset is on, the button glows green. 15 Speaker button Press to turn the speaker on or off.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 SPA525G Softkey Buttons Button Function Connect Connects to the selected item (for example, to the wireless network or Bluetooth device). Copy Copies the selected item (for example, a contact in the Address Book). delChar Deletes the last number or letter. Delete Deletes an entire item (for example, a number from the Call History list).
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 SPA525G Softkey Buttons Button Function Paste Pastes the item you copied into a list or field. Pickup Allows you to pick up (answer) a call that is ringing at another extension. See “Picking Up a Call,” on page 53. Play Plays a selected item such as a song or a ringtone. Previous Moves to a previous item in a list (for example, a song in the MP3 Playlist). Redial Brings up the list of recently dialed numbers.
Getting Started Using the Keypad and Buttons with Menus 1 Using the Keypad and Buttons with Menus You press a softkey button or other buttons to enter menus on the LCD screen. Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu, press the Setup button and press 2. NOTE Menus and options can change depending on the software release.
1 Getting Started Entering Numbers and Text in Fields Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply: • Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. • Press the number key multiple times to move to a different letter under that number.
Getting Started Using Phone Hardware and Accessories 1 Using Phone Hardware and Accessories Using the Speakerphone The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites: http://www.plantronics.
Getting Started Using Phone Hardware and Accessories • 1 For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, first enable Bluetooth: STEP 1 Press the Setup button. STEP 2 Select User Preferences.
1 Getting Started Using Phone Hardware and Accessories STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset. STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On. STEP 6 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful. Using a Headset with Your IP Phone NOTE: Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for your headset for more information.
Getting Started Using Phone Hardware and Accessories 1 To switch from the handset to the speakerphone, press the Speakerphone button and place the handset back on the hook. To switch from the speakerphone to a headset, press the Headset button. To switch from the speakerphone to the handset, pick up the handset. To switch from the headset to the speakerphone, press the Speakerphone button.
2 Installing Your Phone This chapter describes how to install and connect your Cisco SPA525G IP Phone.
2 Installing Your Phone Before You Begin Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. NOTE: The RJ-11 port marked “AUX” is reserved for connection with the SPA932 Attendant Console that works with the SPA525G. It is not for use as a telephone line port.
2 Installing Your Phone Connecting the Handset Figure 1 Cisco SPA525G IP Phone Connections Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 27
2 Installing Your Phone (Optional) Attaching the Desk Stand Number Component 1 Auxiliary port. Only for use with the SPA932 attendant console. 2 Power port. Insert the power adapter plug into this port. 3 Additional Ethernet port. Connect an Ethernet cable to this port to provide network connectivity to a PC. (This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.) 4 Switch (Ethernet) port. Connect the network cable to this port.
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 (Optional) Mounting the Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 4 Plug in the Ethernet and power cables.
Installing Your Phone (Optional) Mounting the Phone to the Wall STEP 5 2 Hang onto screws mounted in the wall. Reverse the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle. STEP 1 Push the latch in. STEP 2 Slide the retention tab up until it detaches from the phone.
2 Installing Your Phone Connecting Your Phone’s Power STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle. Connecting Your Phone’s Power If you are using an external power source, plug it into the building’s power source, and plug the power supply into the phone base. See Figure 1 on page 27, item #2. NOTE: The SPA525G does not ship with a power supply.
2 Installing Your Phone Connecting Your Phone to the Computer Network If you are using Power over Ethernet (PoE) to power the phone, the phone will receive power when you connect an Ethernet cable from the phone’s WAN port to a switch in your network that provides PoE. See the ”Connecting Your Phone to the Wired Network” section on page 33.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The Cisco SPA 525G phone supports a direct connection to the wireless network. Before setting up the wireless network, you need to know the wireless security type for your router. The SPA525G works with the following security types: • WEP—Wired Equivalent Privacy. With this type of security, you need to enter a 64 or 128-bit key on the phone (or a more easily remembered passphrase to generate the key).
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WEP information for a Linksys WRV200 router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WPA information for a Linksys WRT160N router: To set up the SPA525G wireless connection: STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection. STEP 2 Press the Setup button on your phone.
Installing Your Phone Connecting Your Phone to the Computer Network STEP 5 2 Scroll to Wi-Fi Configuration and press the Right Arrow key. Choose one of the following options: • Wireless Profile—Use this option to add a new wireless profile (either manually or by scanning for available networks), edit an existing wireless profile, or connect to a previously configured network. See Manually Adding a Wireless Profile on the SPA525G, page 38.
Installing Your Phone Connecting Your Phone to the Computer Network 2 e. Enter the PIN into the field that allows you to setup wireless devices using a PIN. f. Save your changes. g. On the SPA525G, with PIN Configuration highlighted, press Select. To add the connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working.
Installing Your Phone Connecting Your Phone to the Computer Network STEP 3 2 (Optional) Press the Right Arrow key under Security Mode to set the security options: • WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys. • WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key.
Installing Your Phone Connecting Your Phone to the Computer Network • STEP 3 2 WPA/WPA2 Enterprise: You must enter the Cipher Type (TKIP or AES CCMP) and the EAP Type: - TTLS: Enter the anonymous ID, choose whether the phone should check for the server certificate, choose the TTLS Inner Protocol (MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password. - LEAP: Enter the User ID and password.
2 Installing Your Phone Verifying Phone Startup STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install (for example, the root certificate). Press the Select softkey. STEP 7 Press Save to save the profile. Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash.
2 Installing Your Phone Upgrading Your Phone’s Firmware There are two ways to upgrade your phone’s firmware: • Download the firmware to your PC and log in to the web interface to run the upgrade procedure. See the ”Upgrading Firmware” section on page 96. • Upgrade using the Cisco SPA9000 Voice System Setup Wizard (if your phone is part of a Cisco SPA9000 Voice System network). See the Cisco SPA9000 Voice System Setup Wizard User Guide.
3 Using Basic Phone Functions This chapter describes how to use the basic functions of your SPA525G IP phone.
3 Using Basic Phone Functions Placing or Answering a Call Placing or Answering a Call NOTE: You may have to dial a number or numbers to reach an outside line. Ask your system administrator. To place or answer a call, do one of these: • Pick up the receiver. • Press the Speaker button. • Press the Headset button. • Press a green line button (to place a call) or a red flashing line button or the Answer softkey (to answer a call).
Using Basic Phone Functions Adjusting Call Volume and Muting 3 Using Dial Assistance If dial assistance is enabled, when placing calls, you’ll see a list of closely-matched phone numbers on the screen after you begin dialing. If you want to choose one of these numbers: STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen. STEP 2 Press the Select button or Dial to complete the call.
3 Using Basic Phone Functions Resuming a Call If you have shared lines configured on your phone, your phone might support a “private hold” softkey. Pressing the PrivHold softkey places a call on private hold so that only you can resume this call. For example, the call cannot be resumed by someone whose phone is configured to share your phone lines. Resuming a Call To resume the call, press the flashing red line button for the call.
3 Using Basic Phone Functions Redialing Performing an Attended Transfer STEP 1 During an active call, or a call on hold, press Transfer. STEP 2 Either: • Enter the number to which you want to transfer the call; or • Press Directory and either choose a number from the personal directory. STEP 3 Press Dial or wait a few seconds. The call is placed on hold and a new line is opened to dial the number.
3 Using Basic Phone Functions Viewing and Returning Missed Calls STEP 3 Lift the handset or press Dial to select a number. The number is automatically dialed. Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. (You can also turn off this feature - see the ”Turning the Missed Calls Shortcut On and Off” section on page 49.
Using Basic Phone Functions Turning the Missed Calls Shortcut On and Off 3 c. Scroll to Missed Calls and press Select. You can do one of the following: • Press Dial to dial the number that called you. • Press EditDial to edit the number before calling it, then press Dial. • Press the Option softkey and choose one of the following: - Delete Entry—Delete the entry from the Missed Calls list. - Delete List—Delete all entries from the Missed Calls list.
Using Basic Phone Functions Forwarding Calls 3 STEP 3 Select Call Preferences. STEP 4 Under Call Forwarding, press the Right Arrow key to turn call forwarding on and press the Save softkey. See the following sections for information on the types of call forwarding. Forwarding Calls to a Single Number STEP 1 In the Call Preferences screen, scroll to Forward All Number. STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line.
Using Basic Phone Functions Setting Do Not Disturb 3 Forwarding Calls When You Don’t Answer the Phone STEP 1 In the Call Preferences screen, scroll to Forward No Ans Number. STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required. STEP 3 Press Save.
Using Basic Phone Functions Setting Do Not Disturb 3 You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the ”Setting Do Not Disturb” section on page 90. To set Do Not Disturb for all new calls, choose one of the following options: • Press the Do Not Disturb softkey on your phone. The LCD screen indicates that Do Not Disturb is turned on for your phone; or • Press the Setup button and select User Preferences. Then: STEP 1 Choose Call Preferences.
Using Basic Phone Functions Configuring Call Waiting 3 Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message. To turn call waiting on or off: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences.
Using Basic Phone Functions Parking a Call 3 To pick up a call ringing at any extension: STEP 1 Press the Pickup button. STEP 2 Enter the extension number of the phone from which you are picking up the call and press Dial. STEP 3 Select the call from the list and press Dial again. Parking a Call You can “park” a call on a designated line so that another person in your company can pick up the call. The call is active until it is “unparked” or the caller hangs up.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 To unpark if you know the park line number: STEP 1 Press the Unpark button. STEP 2 Enter the number identifier of the park line (for example, the number that was entered in Step 2 of “parking a call.”) STEP 3 Press Dial. The call is picked up on your phone. To view a list of parked calls (and unpark from the list): STEP 1 Press the Setup button. STEP 2 Select Status. STEP 3 Scroll to Call Park Status and press Select.
3 Using Basic Phone Functions Using the Phone Directories To conference two active calls on your phone: STEP 1 On one of the active calls, press ConfLx. If you have two active lines, the calls are conferenced. If you have more than two active lines, you must scroll to choose the line you want to conference in. STEP 2 Press Select.
3 Using Basic Phone Functions Using the Phone Directories - Copy—Copy a contact. - Paste—Paste a contact. - Edit Dial—Edit a contact’s number before dialing. • Dial—Press to dial a highlighted contact. • Add—Choose to add a new contact. Use the Down Arrow key to scroll through entries in the address book. Use the Right Arrow key to scroll through the phone numbers available for the highlighted contact. You can also view and edit the directory from your PC using the IP Phone Web Interface.
Using Basic Phone Functions Using the Phone Directories STEP 4 3 (Optional) To change the ring tone for the caller, press the Right Arrow to enter the Select Ring Tone screen. Press the Play button to play the selected ring tone or the Select button to assign that ringtone to the person whose number you are adding to the directory. You can also create a ringtone from an MP3 file. To create a ringtone from an MP3 audio file: a.
Using Basic Phone Functions Using the Phone Directories 3 Searching for a Contact To search for a contact: STEP 1 In the Personal Address Book screen, press Option and select Search. STEP 2 Begin to enter the person’s name. The list below displays entries as you type in characters. Scroll to highlight the entry you want. You can press Dial to call the contact, or Option to delete, copy, or edit the contact.
3 Using Basic Phone Functions Using the Phone Directories Using the Corporate Directory NOTE: Depending on your Internet Telephony Service Provider or corporate network setup, you may not have a corporate directory available to you. To use the corporate directory: STEP 1 Press the Setup button and select Directories. STEP 2 Scroll to the Corporate Directory you want to view and press Select.
3 Using Basic Phone Functions Using the Call History Lists • STEP 4 Advanced Search: The fields available in advanced search depend on your system configuration. Enter information into the fields and press Search. In the results, press Dial to dial the contact, or choose one of the other options. Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface. See the ”Viewing Call History Lists” section on page 93.
Using Basic Phone Functions Using the Call History Lists STEP 5 3 Press OK to delete the list. Calling from the Call History Lists To dial a number from one of the Call History lists: STEP 1 Choose the call. STEP 2 Press Dial. NOTE If the call was from a long distance number, you may have to edit the call before dialing it. Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number.
Using Basic Phone Functions Setting or Changing a Phone Password 3 Setting or Changing a Phone Password You can set or change the password for your phone to prevent unauthorized use. To set a password for your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Select Set Password. STEP 4 Enter your old password (leave blank if you have never set a password). Press the Down Arrow key to go to New Password. STEP 5 Enter your new numeric password.
Using Basic Phone Functions Accessing Voicemail 3 If you are in a menu (for example, Directories) and are not logged in, the system prompts you for your password. Enter your password and press Login. To log in through the Administration menu: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Login and press Select. STEP 4 Enter your password and press Login. Accessing Voicemail To access voicemail, press the Messages button on your phone.
Using Basic Phone Functions Accessing Voicemail STEP 5 TIP STEP 6 3 Enter the number to dial for voicemail. For a Cisco SPA9000 Voice System, this is normally “vmm.” For an external system, enter the phone number, including any digits you must dial to reach an outside line. To enter digits, press Option and choose Input Num. To clear the field of a previous entry, press Option and choose Clear. Press Save.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA525G IP phone.
Using Advanced Phone Features Configuring Privacy and Security Features 4 Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface. See “Blocking Caller ID,” on page 92 and the “Blocking Anonymous Calls,” on page 93. Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call. To block Caller ID: STEP 1 Press the Setup button.
Using Advanced Phone Features Configuring Privacy and Security Features STEP 4 Scroll to Block Anonym Call and press the Right Arrow key to choose On. STEP 5 Press Save. 4 Using Secure Call With the secure call feature, the active call is encrypted so that others cannot eavesdrop. Before enabling Secure Call, ask your phone administrator if Secure Call is available.
Using Advanced Phone Features Creating and Using Speed Dials STEP 4 Scroll to Dial Assist and press the Right Arrow key to choose On. STEP 5 Press Save. 4 If dial assistance is enabled, after beginning to dial, you can use the navigation button to scroll down, highlight a phone number on the LCD screen, and press dial to complete the call. Creating and Using Speed Dials You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 To call one of your configured speed dial numbers, choose one of the following options: • Open a phone line and press the number for the speed dial, then wait a few seconds or press Dial. • Press the Setup button, select Speed Dial, choose the number, and press Dial. Playing MP3 Files on Your Phone Your phone contains an audio player that can play .mp3 files.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 Creating the Playlist NOTE The MP3 playlist on the SPA525G is limited to 48 songs. STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “mp3” on the USB device and copy the audio files into that directory. STEP 3 Remove the USB device from your PC and insert it into the USB slot on the SPA525G. STEP 4 Press the Setup button. STEP 5 Scroll to MP3 Player and press Select.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 Controlling the Audio Use the Volume button on the phone to turn the music up or down. To switch the audio destination between the speaker, headset, and handset, press the Up Arrow or Down Arrow key. The icon on the left above the song length display shows the audio destination of speaker, handset, or headset (see the following graphic).
Using Advanced Phone Features Using the Paging Feature 4 Using the Paging Feature Your SPA525G can automatically answer pages from other Cisco SPA phones in the Cisco SPA9000 Voice System. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you. You do not have to accept the page. NOTE Your phone must be part of a Cisco SPA9000 Voice Network to use this feature.
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone 4 Configuring Auto Answer To configure your phone to auto answer pages: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences. STEP 4 Scroll to Auto Answer Page. Press the Right Arrow key to choose On. STEP 5 Press Save.
Using Advanced Phone Features Customizing Your LCD Screen 4 Customizing Your LCD Screen You can customize your LCD screen in the ways described below. Changing the LCD Screen Contrast To adjust the contrast of the LCD screen: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select. STEP 4 Scroll to Display Brightness. The default contrast is 15.
4 Using Advanced Phone Features Customizing Your LCD Screen Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select. STEP 4 With Screen Saver highlighted, press the Right Arrow key to choose On.
Using Advanced Phone Features Using Ring Tones 4 If you are going to use a picture from the USB memory device, perform the following steps: STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “pictures” on the USB device and copy the image files into that directory. Image files must be between 30K and 300K in size. The phone can only read 45 images from the USB device. STEP 3 Remove the USB device from your PC and insert it into the USB slot on the SPA525G.
Using Advanced Phone Features Accessing Weather and News on Your Phone 4 STEP 4 Scroll to the extension for which you want to select a ring tone and press the Right Arrow key. STEP 5 Scroll through the ring tones and press Play to play the highlighted ring tone. Press Select to choose the highlighted ringtone for that extension. You can also create a ringtone from an MP3 file. To create a ringtone from an MP3 audio file: a.
Using Advanced Phone Features Accessing Weather and News on Your Phone 4 Accessing Weather Information You can view weather information for a maximum of three cities. To add a city: STEP 1 In the Web Applications screen, select Weather. STEP 2 Press Add. STEP 3 Enter the city name or zip code, and press Search. STEP 4 Select the city from the list of results and press Add. To view a city: STEP 1 In the Web Applications screen, select Weather.
Using Advanced Phone Features Configuring Date and Time Parameters on Your Phone 4 Accessing News STEP 1 In the Web Applications screen, select News. STEP 2 Scroll to select the type of news you want to view: • Local • World • Finance • Sports • Politics STEP 3 Press Select to bring up the list of articles and use the Up and Down Arrow to scroll through them. STEP 4 Press View to read an article, using the Down Arrow to scroll through the article.
4 Using Advanced Phone Features Using Star Codes • Automatic Mode—Configures your phone to receive the time and date from the phone server. Press the Right Arrow key to turn automatic mode to On or Off. Press Save. • NTP Server 1 and NTP Server 2—Configures your phone to receive the time and date from a Network Time Protocol server. Enter the name or the IP address of the server and press Save. • Set Current Time Manually—Press the Right Arrow key to choose the date and time.
4 Using Advanced Phone Features Using Star Codes Code Definition 19 Deactivate Secure Call feature for a single call.* See Using Secure Call, page 68. 36 Pick up a call at another extension.* See Picking Up a Call, page 53. 37 Pick up a group call.* See Picking Up a Call, page 53. 38 Park a call.* See Parking a Call, page 54. 39 Unpark a call.* See Parking a Call, page 54. 66 Activate Call Back. Causes the SPA525G to repeatedly dial a busy number until the called party rings or answers.
4 Using Advanced Phone Features Restarting Your Phone Code Definition 027111 Force the phone to use the G711a codec for all calls. 0172632 Configure the phone to prefer the G726r32 codec for all calls. 0272632 Configure the phone to force the G726r32 codec for all calls. *Requires that your SPA525G phone be part of a Cisco SPA9000 Voice System network. **Requires that the paged extension be part of a Cisco SPA9000 Voice System network.
Using Advanced Phone Features Viewing Phone, Network, and Call Information STEP 3 4 Select Product Information. You can view the following information: • Product Name • Serial Number • MAC (Hardware) Address • Software Version • Hardware Version • Certificate • Customization Viewing Network Information To view network information for your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Network Status and press Select.
Using Advanced Phone Features Viewing Phone, Network, and Call Information 4 Viewing Phone Line and Extension Information To view phone line and extension information: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Phone Status and press Select.
Using Advanced Phone Features Viewing the Wireless Connection Status 4 Viewing the Wireless Connection Status If you have set up your wireless connection (described in ”Connecting Your Phone to the Wireless Network” section on page 33), you can view the status of your wireless connection. STEP 1 Press the Setup button. STEP 2 Scroll to Network Configuration and press Select. STEP 3 Select Wi-Fi Configuration and press the Right Arrow key. STEP 4 Scroll to Wireless Status and press Select.
Using Advanced Phone Features Advanced Menus for Technical Support Personnel 4 Device Administration: • Factory Reset • Custom Reset • Profile Rule • Call Control Settings Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 87
5 Using the Web Interface The Cisco SPA525G provides a web interface to the phone that allows you to configure some features of your phone using a web browser.
Using the Web Interface Logging in to the Web Interface 5 Logging in to the Web Interface STEP 1 Obtain the IP address of your phone by pressing the Setup button and selecting Status. STEP 2 Scroll to Network Status and press Select. Note the IP address. STEP 3 On your PC, open Internet Explorer. STEP 4 Enter the IP address in the browser’s toolbar. STEP 5 The Info page of the IP Phone Web Interface displays. The web interface has several different tabs.
Using the Web Interface Setting Do Not Disturb STEP 4 5 (Optional) To add the contact to a speed dial: a. Click the Phone icon under Speed Dials. b. Choose the phone (office, home, or mobile) that you want to add as a speed dial. c. Choose the speed dial position to assign the contact. d. Press Confirm. To remove a contact from the address book: STEP 1 In the Personal Address Book tab, check the box next to the contacts you want to remove. To select all contacts, check the box at the top of the column.
5 Using the Web Interface Configuring Call Forwarding To set Do Not Disturb: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Do Not Disturb field. STEP 3 Choose Yes to turn on Do Not Disturb. STEP 4 At the bottom of the page, click Submit All Changes. Your phone reboots. NOTE You can turn off Do Not Disturb from your phone or from the web interface. Configuring Call Forwarding STEP 1 Log in to the web interface.
Using the Web Interface Configuring Call Waiting 5 Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message. To turn call waiting on or off: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the CW Setting field.
5 Using the Web Interface Blocking Anonymous Calls Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message. To block anonymous calls: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Block ANC Setting field.
Using the Web Interface Creating Speed Dials 5 Creating Speed Dials You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. To create or edit a speed dial: STEP 1 Log in to the web interface. STEP 2 Choose the Speed Dials tab. STEP 3 Enter the name and number for the speed dial entries you want to create or edit. Remember to enter any digits you must dial to reach an outside line. STEP 4 Click Submit All Changes.
Using the Web Interface Configuring Bluetooth 5 You can enter up to three wireless profiles. To create a wireless profile: STEP 1 In the Wi-Fi tab, ensure Wi-Fi Profile is selected in the Wi-Fi Device box. STEP 2 (Optional) To scan for available wireless networks, click Site Survey. Click the icon under Add in the row of the wireless network you want to select. STEP 3 Click Add New Wi-Fi Profile. STEP 4 Enter or edit (if you performed Step 2) the name, SSID, security mode, and security parameters.
5 Using the Web Interface Upgrading Firmware Upgrading Firmware ! IMPORTANT: If you are using your phone with an Internet Telephony Service Provider’s system, do not upgrade your phone’s firmware without consulting your service provider. Your provider may automatically upgrade your phones without any action on your part necessary. Before upgrading your firmware, you need to download the latest version from http://www.cisco.com/go/smallbiz. Unzip the file to your PC. STEP 1 Log in to the web interface.
6 Using the SPA932 Attendant Console This chapter describes how to install and use the SPA932 Attendant Console with your SPA525G IP Phone. Figure 1 SPA932 Attendant Console The SPA932 is a 32-button attendant console for the SPA525, providing 32 threecolor (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA932 attaches to the SPA525 with the attachment arm provided.
Using the SPA932 Attendant Console Connecting the SPA932 Attendant Console to the SPA525G IP Phone 6 Connecting the SPA932 Attendant Console to the SPA525G IP Phone To connect the SPA932 Attendant Console to the SPA525G IP phone, you need the following: • SPA932 Attendant Console • Attachment Arm • Two (2) Attachment Arm Screws • Auxiliary Cable • Desktop Stand Connecting a Single SPA932 STEP 1 Turn both the SPA525G and SPA932 face down.
Using the SPA932 Attendant Console Connecting the SPA932 Attendant Console to the SPA525G IP Phone 6 STEP 4 Align the hole in the SPA932 alignment recess with the hole on the attachment arm. STEP 5 Using the attachment arm screw, secure the attachment arm to the SPA932.
Using the SPA932 Attendant Console Connecting the SPA932 Attendant Console to the SPA525G IP Phone STEP 6 6 Locate the AUX IN port on the back of the SPA932. Connect one end of the auxiliary cable to this port. ! IMPORTANT: Do not plug a telephone line cord into an AUX port. Use only the auxiliary cable provided with the SPA932.
Using the SPA932 Attendant Console Connecting the SPA932 Attendant Console to the SPA525G IP Phone 6 STEP 7 Locate the AUX port on the back of the SPA525G. Connect the other end of the auxiliary cable to this port. STEP 8 Route the auxiliary cable inside the cable relief channel in the SPA932. STEP 9 Attach the appropriate desktop stand to each unit. The SPA932 is powered via the auxiliary cable with the SPA525G.
Using the SPA932 Attendant Console Connecting the SPA932 Attendant Console to the SPA525G IP Phone 6 Connecting an Additional SPA932 NOTE: A maximum of two SPA932 Attendant Consoles can be connected to a SPA525G. STEP 1 Align the hole in the first SPA932 alignment recess with the hole on the attachment arm. STEP 2 Using the attachment arm screw, secure the attachment arm to the first SPA932. STEP 3 Align the hole in the second SPA932 alignment recess with the hole on the attachment arm.
Using the SPA932 Attendant Console Using the SPA932 Attendant Console with Your SPA525G IP Phone 6 STEP 6 Locate the AUX IN port on the back of the second SPA932. Connect the other end of the auxiliary cable to this port. STEP 7 Route the auxiliary cable inside the cable relief channel. STEP 8 Attach the appropriate desktop stands to each unit. The SPA932 is powered via the auxiliary cable with the SPA525G. No additional power source is required.
Using the SPA932 Attendant Console Monitoring the SPA932 6 The functions of SPA932 buttons may differ depending on configuration. However, in general, you can: • Monitor an extension by viewing its color. A steady red color usually indicates the extension is in use. A green color indicates the line is free. Blinking red indicates the line is ringing. Orange indicates a line error. A line button with no color is not configured.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA525G IP Phone. Product Resources Website addresses in this document are listed without http:// in front of the address because most current web browsers do not require it. If you use an older web browser, you may have to add http:// in front of the web address. Resource Location Technical Documentation www.cisco.com/en/US/products/ps10033/ tsd_products_support_series_home.
A Where to Go From Here Related Documentation Resource Location Regulatory Compliance and Safety Information www.cisco.com/en/US/products/ps10033/ tsd_products_support_series_home.html Cisco Partner Central (Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb Related Documentation The following table describes related documents that Cisco provides to help you use your Cisco SPA525G IP Phone. These documents and more are available at www.cisco.
