User guide

Using Advanced Phone Features

Using the Cisco SPA501G Interactive Voice Response Menu

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 38

Using the Cisco SPA501G Interactive Voice Response Menu

The Cisco SPA501G provides an interactive voice response (IVR) menu. You can

enter options and receive information about the phone and its operation.

To access the IVR:

STEP1 Press the Setup button.

STEP 2 Enter the IVR option by dialing the number number code for the specific option,

then press #. Some typical options that you might use are:

Advanced Procedures for Technical Support

Technical support personnel might need to view information about your phone or

phone activities. Follow these procedures if instructed to do so by the technical

support person assisting you.

Status Information and Statistics

To view status information and statistics:

STEP1 Press the Setup button.

STEP 2 Scroll to Settings and press Select.

Option Number Action

110 The IP address of the phone.

140 The MAC address (hardware address) of the phone.

150 The version of the firmware on the phone.