USER GUIDE Cisco Small Business IP Phone Models SPA50X (SPCP)
Contents Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business IP Phones 6 Caring for Your Phone Understanding Your Phone’s Lines and Buttons Phone Components 7 8 8 Softkey Buttons 10 Using Keypad Shortcuts 12 Chapter 2: Installing Your Phone 13 Before You Begin 13 Phone Connections 14 Connecting the Handset 14 Connecting the Power 15 Connecting Your Phone to the Network 15 Connecting the Phone to the Wired Network 15 Connecting the Phone to the
Contents Placing or Answering a Call 22 Using Hold and Resume 23 Using Mute 23 Ending a Call 24 Transferring Calls 24 Performing a Transfer 24 Redialing a Number 25 Viewing and Returning Missed Calls 25 Forwarding All Calls to Another Number 26 Setting Do Not Disturb 26 Picking Up a Call from Another Extension 27 Placing a Three-Way Conference Call 27 Using the Local Directory 28 Using the Call History Lists 29 Accessing Voicemail 29 Chapter 4: Using Advanced Phone Features 3
Contents Using the Cisco SPA501G Interactive Voice Response Menu 38 Advanced Procedures for Technical Support Personnel 38 Status Information and Statistics 38 Rebooting, Restarting, and Resetting a Phone 39 Chapter 5: Using the Cisco SPA500S Attendant Console 41 Connecting the Cisco SPA500S Attendant Console to the IP Phone 42 Connecting a Single Cisco SPA500S 43 Connecting a Second Cisco SPA500S 46 Configuring the Cisco SPA500S 48 Using the Cisco SPA500S 49 Appendix A: Where to Go Fro
1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. • About This Document, page 4 • Overview of the Cisco Small Business IP Phones, page 6 • Understanding Your Phone Lines and Buttons, page 7 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.
1 Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. Chapter 2 Installing Your Phone This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone.
1 Getting Started Overview of the Cisco Small Business IP Phones Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.
1 Getting Started Understanding Your Phone Lines and Buttons Understanding Your Phone Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The Cisco SPA509G shown in Figure 1 illustrates most of the Cisco Small Business IP Phone physical features. Other models support different features. See the “Overview of the Cisco Small Business IP Phones” section on page 6.
1 Getting Started Understanding Your Phone Lines and Buttons # Phone Feature Description 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. (Not available on the Cisco SPA501G.) 4 Line keys Indicates phone line status. (Not available on the Cisco SPA502G.) When lit: Off: Line is idle. Green: Line is active or in use. Green (flashing): There is an inbound call. Red (flashing): Line is on hold.
1 Getting Started Understanding Your Phone Lines and Buttons # Phone Feature Description 9 Setup button Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding). For the Cisco SPA501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information.
1 Getting Started Understanding Your Phone Lines and Buttons Button Function << or >> Move left or right through an entry without deleting characters. Cancel Cancels a conference call before the callers are joined. CFwdAll Forwards all calls coming to your phone to a specified number. Confrn Initiates a conference call. Conflx Conferences active lines on the phone together. Delchr Deletes the last number or letter.
Getting Started Understanding Your Phone Lines and Buttons 1 Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA501G.) For example, on the Cisco SPA509G, to change your ring settings, press 3 for Settings and press 2 for Ring Type. NOTE Menus and options vary depending on phone model.
2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network.
2 Installing Your Phone Phone Connections Phone Connections Figure 1 shows the phone connections. Figure 1 Phone Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. STEP 2 Insert the long end of the phone cord into the RJ-11 handset port on the phone body that is marked with a phone symbol. ! CAUTION Do not insert a telephone line cord into the RJ-11 AUX (auxiliary) port. STEP 3 (Optional) Route the phone cord through the cable slot.
2 Installing Your Phone Phone Connections Connecting the Power If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. Connecting Your Phone to the Network The phone can be connected to the network by using a Cat5 or higher Ethernet cable or through a wireless network connection.
2 Installing Your Phone Phone Connections STEP 5 Connect the other end of the IP phone power adapter into an electrical outlet. Connecting a PC to Your Phone (Optional) A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly. To connect a PC to your phone (optional): STEP 1 Connect one end of an Ethernet cable (not provided) to the RJ-45 port marked PC on the back of the phone body.
2 Installing Your Phone Phone Connections Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown: Installing the Desk Stand or Wall Mount (Optional) The phone can be set on a flat surface, such as a desk, or mounted to a wall. This section describes the installation of the desk stand. If you are attaching a Cisco SPA500S attendant console, attach the console before attaching the desk stand.
2 Installing Your Phone Phone Connections To install the desk stand: STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body. STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force it.
2 Installing Your Phone Verifying Phone Startup STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle. Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot sequence. During this sequence, phones with LCD screens display the Cisco logo, the message Initializing Network and all of the lights on the phone flash.
3 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions.
Using Basic Phone Functions Using the Speakerphone or a Headset 3 NOTE All the features of these phones can be modified by your phone system administrator. Not all of features described in this document may be available or they might function slightly differently on your phone. This document describes the features as they function in factory default mode. Using the Speakerphone or a Headset You can use the handset, headset, or speakerphone to place or receive a call.
3 Using Basic Phone Functions Adjusting Call Volume and Muting Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume of the handset or speaker during a call, press + on the Volume button to increase the volume, or press - to decrease the volume. The volume leve will return to the previous level when you disconnect the call. To retain the setting, press OK (except on the Cisco SPA501G) and the setting is saved.
3 Using Basic Phone Functions Using Hold and Resume To place a call without dialing a number: • Press Redial to dial the last number. • If you have configured speed dials, press the assigned speed dial code and then press AbbrDial. • To answer a call that is ringing on another phone in the phone system, press Pickup. Then enter the extension number of the ringing phone. • Choose a number from a directory. See Using the Local Directory, page 28. • Choose a number from the Call History.
3 Using Basic Phone Functions Ending a Call Ending a Call To end a call: • Press the EndCall button. • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the handset (wireless). Transferring Calls You can perform two types of transfers: • Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.
3 Using Basic Phone Functions Redialing a Number STEP 3 Do one of the following: • To blind transfer the call, press Trnsfer after the call begins to ring and then hang up. If you hang up before the target line rings, the transfer fails and the caller is disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the Cisco SPA502G). • To transfer after speaking privately to the other person, press Trnsfer at any time during the conversation.
Using Basic Phone Functions Forwarding All Calls to Another Number STEP 4 3 Scroll to the call you want to return and press Dial. NOTE If the call was from a long distance number, you might have to edit the call before returning it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad to edit the number. Forwarding All Calls to Another Number You can forward all calls to another IP phone in your phone system.
Using Basic Phone Functions Picking Up a Call from Another Extension 3 To deactivate Do Not Disturb, press the DnD softkey. Picking Up a Call from Another Extension You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured by your system administrator, you can pick up a call in the following ways: • To pick up a call that is ringing at an extension in your group, use the GPickUp softkey. (Not available for the Cisco SPA501G.
3 Using Basic Phone Functions Using the Local Directory When you hang up, the other two parties are disconnected. NOTE You can cancel the conference by pressing the Cancel softkey before connecting the calls. Cisco SPA501G: STEP 1 Press the Conference button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second telephone number. STEP 3 When the second person answers, press the Conference button again.
3 Using Basic Phone Functions Using the Call History Lists STEP 6 Scroll to an entry and press Dial to dial the number. Press Edit Dial to change the number before dialing. Press Cancel to exit. Using the Call History Lists You can display several call history lists: • Missed Calls—Shows the last 60 missed calls. • Received Calls—Shows the caller ID of the last 60 answered calls. • Placed Calls—Shows the last 60 numbers dialed from your phone.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
Using Advanced Phone Features Logging in to Your Phone 4 Logging in to Your Phone Your phone system provides a feature called extension mobility. This feature allows you to log in to any physical phone and assign your personal settings and directory number to that phone. For example, if you are working at a remote location for the day, you can log in to one of the company phones on the network and make and receive calls from your phone number and access your voicemail.
Using Advanced Phone Features Creating Speed Dials 4 Creating Speed Dials You can configure up to 32 speed dials. Each speed dial can be a phone number, IP address or URL. You can also configure additional speed dials on unused line buttons on your phone. System-wide speed dials can be configured by the system administrator. Adding Speed Dials You can use the phone menu to add a speed dial that is not associated with a line button.
Using Advanced Phone Features Creating Speed Dials STEP 4 Scroll to Speed Dial Buttons and press Select. STEP 5 Scroll to the entry that you want to change. STEP 6 Press Change to edit the selected entry. STEP 7 Enter the following information: STEP 8 • Label: Enter a name or other identifier for this speed dial entry. • Number: Enter the destination number. 4 Press Submit. The new entry appears in the list, along with the assigned speed dial number.
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone 4 NOTE If you have configured an unused line button with a speed dial number, press the button to dial. Cisco SPA501G: To call one of your configured speed dial numbers, press the number for the speed dial and wait a few seconds. Monitoring/Accessing Another Phone from Your Phone Your system administrator might configure your phone so that you can monitor other phones from your phone.
Using Advanced Phone Features Customizing Your LCD Screen 4 Customizing Your LCD Screen NOTE Not available on the Cisco SPA501G. You can customize your LCD screen in several ways. Changing the LCD Screen Contrast To adjust the contrast of the LCD screen: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select. STEP 3 Scroll to Screen Contrast and press Select.
Using Advanced Phone Features Customizing Your LCD Screen STEP 5 4 To choose a displayed option, press OK. Configuring the Phone Screen Saver You can enable your phone screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press Select. STEP 3 Scroll to Screen Saver Mode and press Select. STEP 4 To change the status of your screen saver: a.
Using Advanced Phone Features Updating Your Ring Tone 4 Turning on the Screen Saver Immediately The screen saver must be enabled to immediately activate it. To turn on your phone screen saver without waiting for the specified Screen Saver Wait Time to elapse: STEP 1 Press the Setup button. STEP 2 Scroll to Screen Saver Mode. STEP 3 Press Activate. Updating Your Ring Tone Each extension of your phone can have a different ring tone. You can also create your own ring tones.
Using Advanced Phone Features Using the Cisco SPA501G Interactive Voice Response Menu 4 Using the Cisco SPA501G Interactive Voice Response Menu The Cisco SPA501G provides an interactive voice response (IVR) menu. You can enter options and receive information about the phone and its operation. To access the IVR: STEP 1 Press the Setup button. STEP 2 Enter the IVR option by dialing the number number code for the specific option, then press #.
Using Advanced Phone Features Advanced Procedures for Technical Support STEP 3 4 Choose from the following options: • Network Configuration: Displays information about the network, including WAN connection, DHCP server, IP address, MAC address, domain name, subnet mask, default router, DNS servers, and TFTP server. • Model Information: Displays information about the phone, including model number, serial number, software version, and call control protocol.
Using Advanced Phone Features Advanced Procedures for Technical Support 4 To reset your phone to the factory default values and reboot: ! CAUTION If you choose factory reset, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs. It is also possible that your phone extension will change. STEP 1 Press the Setup button. STEP 2 Scroll to Factory Reset and press Select.
5 Using the Cisco SPA500S Attendant Console This chapter describes how to install and use the Cisco SPA500S Attendant Console with your IP Phone. The Cisco SPA500S is a 32-button attendant console for the Cisco SPA500 Series IP Phones, providing 32 three-color (red, green, and orange) programmable LEDS. The Cisco SPA500S attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone and does not require a separate power supply.
Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone 5 Connecting the Cisco SPA500S Attendant Console to the IP Phone To connect the Cisco SPA500S Attendant Console to the IP phone, you need the following: • Cisco SPA500S Attendant Console • Attachment Arm • Two (2) Attachment Arm Screws • Auxiliary Interconnect Cable • Stand Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 42
Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone 5 Connecting a Single Cisco SPA500S STEP 1 Turn both the IP phone and Cisco SPA500S face down. STEP 2 Align the screw hole in the IP phone with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the IP phone. STEP 4 Using an attachment arm screw, secure the attachment arm to the IP phone.
Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone 5 STEP 7 Using an attachment arm screw, secure the attachment arm to the Cisco SPA500S.
Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone 5 ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA500S. STEP 8 Locate the AUX IN port on the back of the Cisco SPA500S. Connect one end of the auxiliary cable to this port. STEP 9 Locate the AUX port on the back of the IP phone. Connect the other end of the auxiliary cable to this port.
Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone 5 Connecting a Second Cisco SPA500S A maximum of two Cisco SPA500S attendant consoles can be connected to a Cisco SPA500 Series IP Phone. The instructions in this section are for connecting a second Cisco SPA500S. If you are not attaching a second Cisco SPA500S, skip to “Configuring the Cisco SPA500S” on page 48.
Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone 5 STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA500S. STEP 4 Using the attachment arm screw, secure the attachment arm to the first Cisco SPA500S. STEP 5 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA500S. STEP 6 Using the attachment arm screw, secure the attachment arm to the second Cisco SPA500S.
Using the Cisco SPA500S Attendant Console Configuring the Cisco SPA500S 5 STEP 10 Attach the appropriate desktop stands to each unit. Configuring the Cisco SPA500S The Cisco SPA500S can be configured to easily access other phone lines in the system. For example, buttons on the Cisco SPA500S can be configured to monitor and quickly dial another extension, speed dial a number, transfer calls to another extension, and more.
Using the Cisco SPA500S Attendant Console Using the Cisco SPA500S 5 Using the Cisco SPA500S The functions of Cisco SPA500S buttons might differ depending on configuration. However, in general, you can: • Monitor an extension by viewing its color. The LED color of a line button gives you information about the line being monitored; for example, a red (steady) LED means that the monitored line is ringing. • Transfer an active call by pressing the line button on the Cisco SPA500S.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Online Technical Support and Documentation (Login Required) www.cisco.com/support Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_ business_support_ center_contacts.html Software Downloads (Login Required) Go to tools.cisco.
A Where to Go From Here Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb Marketplace www.cisco.com/go/marketplace List of Documents See the following documents (available at the URLs listed above) for more information about your product. • Cisco Small Business IP Phone Model 50X Quick Start Guide—Installation and initial configuration of your Cisco IP phone.
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