USER GUIDE Cisco Small Business Pro SPA 500 Series IP Phones Models 504G, 508G, and 509G Provided by
! Understanding Your Phoneʼs Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. Numbered objects in the photo are explained in the following table. # Phone Feature Description 1 Handset Pick up to place or answer a call.
! 6 Navigation button Press an arrow key to scroll left, right, up, or down through items shown on the LCD screen. 7 Messages button Press to access voice mail (must be set up by your phone system administrator). 8 Hold button Press to place a call on hold. 9 Setup button Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).
! dial Dials a number. dir Provides access to phone directories. dnd Do Not Disturb; prevents incoming calls from ringing your phone. -dnd Clears Do Not Disturb. edit Opens an item so that you can edit numbers or letters, or enable or disable a feature. grPick Allows you to answer a call ringing on an extension by discovering the number of the ringing extension. ignore Ignores an incoming call. lcr Dials the Last Call Received. miss Shows the Missed Calls list.
! Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Switching Between the Handset/Speakerphone During a Call The handset can be on the hook when using the speakerphone. If switching from the handset to the speakerphone, make sure the speakerphone light is illuminated before placing the handset back on the hook. Sending Audio to the Phone Speaker Choosing this option sends audio to the speaker when the handset is lifte d .
! Placing or Answering a Call You may have to dial a number or numbers to reach an outside line. Ask your phone Administrator. NOTE To place or answer a call, do one of these: • • • • Pick up the receiver. Press the Speaker button. Press the Headset button. Press a green line button (to place a call) or a red flashing line button (to answer a call).
! If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, use the delChar, clear, or cancel key to make your changes before the call is transferred. STEP 3 Press xfer after the phone begins to ring, or at any time after the phone is answered. Performing an Unattended (Blind) Transfer STEP 1 STEP During an active call, press the bXfer softkey. 2 Enter the number to which you want to transfer the call and press dial.
! Turning the Missed Calls Shortcut On and Off This option removes the lcr and miss softkeys that appear on the IP phone screen when you miss a call. To access this option: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Miss Call Shortcut and press edit. STEP 4 Press y/n to enable or disable the feature. STEP 5 Press ok. STEP 6 Press save. Forwarding Calls You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer.
! You can also access Do Not Disturb by performing the following steps: STEP 1 Press the Setup button and select Preferences > Do Not Disturb. STEP 2 Press the edit softkey. STEP 3 Press y/n to choose y, then press ok. STEP 4 Press save. Deactivating Do Not Disturb Using the -dnd softkey: To deactivate Do Not Disturb, press the -dnd softkey. Using the Setup button: You can also deactivate Do Not Disturb by pressing the Setup button and selecting Preferences > Do Not Disturb.
! Conferencing a Held Call with an Active Call If you have a call on hold and an active call, you can create a conference call between the active call, the call on hold, and you. With an active call and one or more calls on hold, press the confLx softkey. • • If you have only one call on hold, the conference call is created between the three of you. If you have more than one call on hold, choose the held call you want to conference in by pressing the line button of the call on hold.
! STEP Choose and entry and press the dial softkey. Press cancel to exit. 3 To use the Lightweight Directory Access Protocol (LDAP) directory: STEP 1 Press the dir softkey, or press the Setup button and select Directories. STEP 2 Scroll to the LDAP Directory Name and press Select. The name of the LDAP directory is configured by the phone administrator and can differ. NOTE STEP 3 Enter information in the fields and press search.
! To clear the field of a previous entry, press clear. To enter letters, press the Right navigation button to scroll, then press the alpha softkey STEP 4 Press save. Creating Speed Dials You can configure different types of speed dials: • You can assigned unused line buttons on your phone to act as a speed dial. • Depending on how your extensions are configured and how many line buttons are on your phone, you can have up to 7 speed dials on the line buttons.
! STEP 5 Press ok. STEP 6 Press save. Configuring the Phone Screen Saver To configure your screen saver: STEP 1 STEP Press the Setup button. 2 Select Screen Saver Mode. To enable your screen saver: STEP 1 In Screen Saver Mode, Choose Enable Screen Saver and press edit. STEP 2 Press y/n to choose yes. STEP 3 Press ok. STEP 4 Press save. To specify the amount of time before the screen saver turns on if your phone is idle: STEP 1 In Screen Saver Mode, choose Screen Saver Wait Time and press edit.
! Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit. Before You Begin The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant NOTE ! Console that works with the IP phones. It is not for use as a telephone line port.
! Problems with Your Phone? The First step in trouble shooting phone issues is to check each part of the phone and make sure that each part of the phone is plugged into the correct port. Check the following: Ethernet cord connection at the phone and at the wall. Power cord connection at the phone and the wall. (Some phones use power over Ethernet, so this may not apply) • • If all the connections are correct, follow steps for Restarting your Cisco Phone. STEP 1 Press the Setup button.
