User guide
Table Of Contents
- Getting Started
- Phone Components
- Softkey Buttons
- Using Keypad Shortcuts
- Installing Your Phone
- Reversing the Handset Retention Tab
- Connecting the Phone to the Wireless Network
- Determining Your Current Firmware Version
- Download the Firmware
- Get Your Phone’s IP Address
- Install the Firmware
- Using Basic Phone Functions
- Using the Speakerphone
- Using the Headset with Your IP Phone
- Switching Between the Handset/Headset/Speakerphone During a Call
- Sending Audio to the Phone Speaker
- Choosing Your Preferred Audio Device
- Adjusting Call Volume
- Adjusting the Ringer Volume
- Using Mute
- Using Dial Assistance
- Performing an Attended Transfer
- Performing an Unattended (Blind) Transfer
- Performing an Transfer to Voicemail
- Transferring a Held Call to an Active Call
- Forwarding All Calls
- Forwarding Calls When Your Phone is Busy
- Forwarding Calls When You Don’t Answer the Phone
- Delaying Call Forwarding When You Don’t Answer the Phone
- Stopping Call Forwarding
- Activating Do Not Disturb
- Deactivating Do Not Disturb
- Conferencing a Held Call with an Active Call
- Conference Menu Options
- Using Your Personal Directory
- Using the Corporate Directory
- Viewing the Call History Lists
- Calling from the Call History Lists
- Deleting a Number from the Call History Lists
- Saving a Call History List Number to Your Directory
- Using Advanced Phone Features
- Creating Speed Dials on Unused Line Buttons
- Creating Numerical Speed Dials
- Changing the LCD Screen Contrast
- Changing the Screen Backlight Settings
- Configuring the Phone Screen Saver
- Turning on the Screen Saver
- Changing Your Ring Tone
- Setting Your Phone’s Date and Time
- Rebooting Your Phone
- Using the Web Interface
- Where to Go From Here

Using the Web Interface
Configuring Call Waiting
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 57
5
STEP 3 Under Call Forward, you can configure the following fields:
• CFWD All Dest—Forwards all calls to a single number that you enter.
• CFWD Busy Dest—Forwards all calls to another number when the phone is busy.
Enter the number to which to forward calls.
• CFWD No Ans Dest—Forwards calls to another number if there's no answer at your
phone. Enter the number to which to forward calls.
• CFWD No Ans Delay—Number of seconds to delay forwarding calls, if there is no
answer at your phone. Enter the number of seconds to delay.
STEP 4 At the bottom of the page, click Submit All Changes.
Configuring Call Waiting
Call waiting alerts you when you are on a call by ringing and displaying a status message that
you have another incoming call. If you turn call waiting off, incoming calls do not ring your
phone if you are on another call, and the caller hears a busy signal or message.
To turn call waiting on or off:
STEP 1 Log in to the web interface.
STEP 2 In the Voi ce tab, click the User tab.
STEP 3 Under Supplementary Services, locate the CW Setting field.
STEP 4 Choose yes or no to enable or disable.
STEP 5 At the bottom of the page, click Submit All Changes.










