User guide
Table Of Contents
- Getting Started
- Phone Components
- Softkey Buttons
- Using Keypad Shortcuts
- Installing Your Phone
- Reversing the Handset Retention Tab
- Connecting the Phone to the Wireless Network
- Determining Your Current Firmware Version
- Download the Firmware
- Get Your Phone’s IP Address
- Install the Firmware
- Using Basic Phone Functions
- Using the Speakerphone
- Using the Headset with Your IP Phone
- Switching Between the Handset/Headset/Speakerphone During a Call
- Sending Audio to the Phone Speaker
- Choosing Your Preferred Audio Device
- Adjusting Call Volume
- Adjusting the Ringer Volume
- Using Mute
- Using Dial Assistance
- Performing an Attended Transfer
- Performing an Unattended (Blind) Transfer
- Performing an Transfer to Voicemail
- Transferring a Held Call to an Active Call
- Forwarding All Calls
- Forwarding Calls When Your Phone is Busy
- Forwarding Calls When You Don’t Answer the Phone
- Delaying Call Forwarding When You Don’t Answer the Phone
- Stopping Call Forwarding
- Activating Do Not Disturb
- Deactivating Do Not Disturb
- Conferencing a Held Call with an Active Call
- Conference Menu Options
- Using Your Personal Directory
- Using the Corporate Directory
- Viewing the Call History Lists
- Calling from the Call History Lists
- Deleting a Number from the Call History Lists
- Saving a Call History List Number to Your Directory
- Using Advanced Phone Features
- Creating Speed Dials on Unused Line Buttons
- Creating Numerical Speed Dials
- Changing the LCD Screen Contrast
- Changing the Screen Backlight Settings
- Configuring the Phone Screen Saver
- Turning on the Screen Saver
- Changing Your Ring Tone
- Setting Your Phone’s Date and Time
- Rebooting Your Phone
- Using the Web Interface
- Where to Go From Here

Using Basic Phone Functions
Using the Call History Lists
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 43
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• Missed Calls—Shows the last 60 missed calls.
Calling from the Call History Lists
To dial a number from one of the Call History lists:
STEP 1 Choose the call.
STEP 2 Press dial.
NOTE If the call was from a long distance number, you may have to edit the call before dialing
it. Press the Edit softkey to edit the call and use the softkey buttons and keypad to edit
the number.
Deleting a Number from the Call History Lists
STEP 1 In the Redial, Answered Calls, or Missed Calls list, choose the call.
STEP 2 Press delete.
STEP 3 Press OK.
Saving a Call History List Number to Your Directory
STEP 1 In the Redial, Answered Calls, or Missed Calls list, choose the call.
STEP 2 Use the navigation button to scroll to the right to access more softkey button options, and press
save.
STEP 3 Edit the information (if desired) and press save again. The entry is added to your directory.










