User guide
Table Of Contents
- Getting Started
- Phone Components
- Softkey Buttons
- Using Keypad Shortcuts
- Installing Your Phone
- Reversing the Handset Retention Tab
- Connecting the Phone to the Wireless Network
- Determining Your Current Firmware Version
- Download the Firmware
- Get Your Phone’s IP Address
- Install the Firmware
- Using Basic Phone Functions
- Using the Speakerphone
- Using the Headset with Your IP Phone
- Switching Between the Handset/Headset/Speakerphone During a Call
- Sending Audio to the Phone Speaker
- Choosing Your Preferred Audio Device
- Adjusting Call Volume
- Adjusting the Ringer Volume
- Using Mute
- Using Dial Assistance
- Performing an Attended Transfer
- Performing an Unattended (Blind) Transfer
- Performing an Transfer to Voicemail
- Transferring a Held Call to an Active Call
- Forwarding All Calls
- Forwarding Calls When Your Phone is Busy
- Forwarding Calls When You Don’t Answer the Phone
- Delaying Call Forwarding When You Don’t Answer the Phone
- Stopping Call Forwarding
- Activating Do Not Disturb
- Deactivating Do Not Disturb
- Conferencing a Held Call with an Active Call
- Conference Menu Options
- Using Your Personal Directory
- Using the Corporate Directory
- Viewing the Call History Lists
- Calling from the Call History Lists
- Deleting a Number from the Call History Lists
- Saving a Call History List Number to Your Directory
- Using Advanced Phone Features
- Creating Speed Dials on Unused Line Buttons
- Creating Numerical Speed Dials
- Changing the LCD Screen Contrast
- Changing the Screen Backlight Settings
- Configuring the Phone Screen Saver
- Turning on the Screen Saver
- Changing Your Ring Tone
- Setting Your Phone’s Date and Time
- Rebooting Your Phone
- Using the Web Interface
- Where to Go From Here
Using Basic Phone Functions
Forwarding Calls — Online Setup
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 33
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Forwarding Calls — Online Setup
You can forward all calls, forward calls when the phone is busy or forward calls when there is
no answer.
To enable online call forwarding:
STEP 1 Log on to your Virtual Office Online dashboard at http://virtualoffice.8x8.com
STEP 2 Select the Settings button, and then select the My Rules tab.
STEP 3 Update your Call Forwarding Rules and press Save.
You can return to Virtual Office Online at any time to update your Call Forwarding Rules.
Forwarding Calls — Phone-based Setup
NOTE 8x8 recommends using Virtual Office online call forwarding (Forwarding Calls — Online
Setup, page 33) instead of phone-based call forwarding so that your call forwarding instructions
are stored online instead of on your phone. If you set your call forwarding rules on your phone,
they will not be in effect if your phone is disconnected from an Internet connection.
You can forward all calls, forward calls when the phone is busy or forward calls when there is
no answer.
You can also set call forwarding options from your PC using the IP Phone Web Interface; see
the “Configuring Call Forwarding” section on page 56.
Forwarding All Calls
Using the cfwd sofkey:
STEP 1 Press the cfwd softkey.
STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another
extension, or an outside line. If forwarding calls to an outside line, be sure to use any access
and area codes required.
STEP 3 Press dial. The LCD screen displays Calls Forwarded.