User guide
Table Of Contents
- Getting Started
- Phone Components
- Softkey Buttons
- Using Keypad Shortcuts
- Installing Your Phone
- Reversing the Handset Retention Tab
- Connecting the Phone to the Wireless Network
- Determining Your Current Firmware Version
- Download the Firmware
- Get Your Phone’s IP Address
- Install the Firmware
- Using Basic Phone Functions
- Using the Speakerphone
- Using the Headset with Your IP Phone
- Switching Between the Handset/Headset/Speakerphone During a Call
- Sending Audio to the Phone Speaker
- Choosing Your Preferred Audio Device
- Adjusting Call Volume
- Adjusting the Ringer Volume
- Using Mute
- Using Dial Assistance
- Performing an Attended Transfer
- Performing an Unattended (Blind) Transfer
- Performing an Transfer to Voicemail
- Transferring a Held Call to an Active Call
- Forwarding All Calls
- Forwarding Calls When Your Phone is Busy
- Forwarding Calls When You Don’t Answer the Phone
- Delaying Call Forwarding When You Don’t Answer the Phone
- Stopping Call Forwarding
- Activating Do Not Disturb
- Deactivating Do Not Disturb
- Conferencing a Held Call with an Active Call
- Conference Menu Options
- Using Your Personal Directory
- Using the Corporate Directory
- Viewing the Call History Lists
- Calling from the Call History Lists
- Deleting a Number from the Call History Lists
- Saving a Call History List Number to Your Directory
- Using Advanced Phone Features
- Creating Speed Dials on Unused Line Buttons
- Creating Numerical Speed Dials
- Changing the LCD Screen Contrast
- Changing the Screen Backlight Settings
- Configuring the Phone Screen Saver
- Turning on the Screen Saver
- Changing Your Ring Tone
- Setting Your Phone’s Date and Time
- Rebooting Your Phone
- Using the Web Interface
- Where to Go From Here
Using Basic Phone Functions
Putting a Call on Hold
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 27
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• Press the Headset button.
• Press a green line button (to place a call) or a red flashing line button (to answer a call). .
If you are on a call and another call comes in, press the flashing red line button or press the
Hold button to place the call on hold and answer the incoming call.
To return to the first call, press the line button for the call or select it using the Up or Down
navigation button and press the Resume softkey.
Using Dial Assistance
If dial assistance is enabled, when placing calls, you’ll see a list of matching recently dialed or
received phone numbers on the screen after you begin dialing.
If you want to choose one of these numbers:
STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen.
STEP 2 Press dial to complete the call.
See “Enabling Dial Assistance,” on page 45 for more information on enabling this feature.
Putting a Call on Hold
To put a call on hold, press the Hold button. A series of beeps or music on hold plays for the
caller to indicate that the call is on hold. Only one call can be active at a time. Pressing the
Hold button places the active call on hold.
Resuming a Call
To resume the call, press the flashing red line button for the call or press the resume soft key.