USER GUIDE Cisco SPA302D Mobility Enhanced Cordless Handset
Contents Chapter 1: Getting Started 1 Overview 1 Understanding Your Cisco SPA302D 2 Cisco SPA302D Display Screen 4 Turning the Handset On and Off 5 Navigating through the Phone Menus 6 Display Screen Icons 7 Entering Numbers and Text in Fields 8 Installing the Cisco SPA302D 9 Charging the Handset 10 Registering the Handset to the Cisco SPA232D Mobility Enhanced ATA 11 Deregistering the Handset 12 Locating Handsets Chapter 2: Using Your Cisco SPA302D 13 14 Placing a Call 15 Adj
Contents Using Contacts 21 Configuring Call Settings 22 Accessing the Call Settings Menu 22 Configuring Do Not Disturb, Call Waiting, and Call Blocking 22 Configuring and Using Speed Dials 23 Creating Speed Dials 23 Managing Speed Dials 24 Using Speed Dials 24 Configuring Call Forwarding 24 Choosing the Default Outgoing Line 25 Viewing the Line Status 26 Configuring Phone Settings 26 Configuring Network Settings 27 SIP Settings 28 Changing Your Ringtone 28 Configuring Keypad a
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1 Getting Started This chapter provides an overview of your Cisco SPA302D Mobility Enhanced Cordless Handset. It contains the following sections: • Overview, page 1 • Understanding Your Cisco SPA302D, page 2 • Installing the Cisco SPA302D, page 9 • Locating Handsets Overview The Cisco SPA302D Mobility Enhanced Cordless Handset is part of the Cisco Small Business voice endpoint product portfolio. The Cisco SPA302D provides wireless phone service using the DECT standard.
1 Getting Started Understanding Your Cisco SPA302D Understanding Your Cisco SPA302D Use the following illustration and table to identify the parts of your phone. Figure 1 Cisco SPA302D Mobility Enhanced Cordless Handset Phone Components # Description 1 Earphone speaker. 2 Handset display. 3 Right softkey—Press the softkey to perform the action shown in the lower right of the handset display. 4 End Call button—Press the button briefly to end a call.
1 Getting Started Understanding Your Cisco SPA302D 6 Mute button. 7 Microphone. 8 Speakerphone button—Press this button during a call to use the speakerphone. 9 Start Call button. 10 Left softkey—Press the softkey to perform the action shown in the lower left corner of the handset display. 11 4-way navigation keypad—Press the arrow buttons to move up, down, left, or right through menus displayed on the handset. 12 Center Select button. 13 Headset port. 14 Speakerphone speaker.
1 Getting Started Understanding Your Cisco SPA302D Cisco SPA302D Display Screen Your phone screen displays the following information: # Description 1 Date and time—The date and time are obtained from the Cisco SPA232D, but can be updated manually from the handset. To change the date and time, see Configuring the Date and Time, page 29. 2 DECT signal strength—Reflects the handset registration status to the Cisco SPA232D. 3 Battery indicator—Reflects the charge level and status of the batteries.
1 Getting Started Understanding Your Cisco SPA302D 6 Options—Items displayed in this menu depend on the phone state. For example, different options are displayed when a call is active than when the phone is idle. Options When the Handset is Idle • Redial—Press to dial the last number called. • Intercom—Press to call another Cisco SPA302D that is registered to the same Cisco SPA232D. Choose the handset from a list and press the center Select button. • Parked Calls—Retrieve a parked call.
1 Getting Started Understanding Your Cisco SPA302D Navigating through the Phone Menus From the main display screen, press the Left softkey to access the Options menu (Redial, Intercom, and Keylock). Press the Right softkey to access the Contacts menu. These buttons also provide other options such as Cancel and Back, depending on the phone menu that you are viewing. On the Cisco SPA302 handset, press the Select button in the center of the 4-way navigation keypad to access additional phone functions.
1 Getting Started Understanding Your Cisco SPA302D Display Screen Icons The display screen contains icons that indicate phone functions and status. The following table displays the most common phone icons: Icon Name Description Active call A call is in progress. Call forwarding Call forwarding is configured on the phone. See Configuring Call Forwarding, page 24. Conference call A conference call is in progress. See Placing a Three-Way Conference Call, page 18.
1 Getting Started Understanding Your Cisco SPA302D Speaker The speakerphone is turned on. Voicemail You have new voicemail. Recovery Software Notification When this icon appears in the center of the display screen, it indicates that the handset has loaded the recovery software image. This event can occur when, for example, the software image on the Cisco SPA302D has been corrupted. If this notification appears, download and reinstall the latest software on the handset.
1 Getting Started Installing the Cisco SPA302D Available characters are shown in the following table: Key Character Set 1 1/:\,!;$^| 2 abc2ABC 3 def3DEF 4 ghi4GHI 5 jkl5JKL 6 mno6MNO 7 pqrs7PQRS 8 tuv8TUV 9 wxyz9WXYZ 0 Space 0 ~ ? > ‘ < “ * .@*&%[]_ # #+-=(){} Installing the Cisco SPA302D Before using the Cisco SPA302D, you must do the following: 1. Install and configure the Cisco SPA232D Mobility Enhanced ATA.
Getting Started Installing the Cisco SPA302D 1 Charging the Handset STEP 1 Remove the back cover of the handset. STEP 2 Insert the two AAA rechargeable batteries (included) into the handset. Correct battery placement is shown on the label inside the battery compartment. If the batteries are charged, the handset turns on when the batteries are inserted. If the batteries are not charged, the handset turns on when it is placed into the charging cradle. ! CAUTION Use only size AAA Ni-MH 800 mAh (1.
Getting Started Installing the Cisco SPA302D 1 STEP 7 Place the handset into the charging cradle. The light on the charging cradle appears solid green when the handset is charging. Charge the handset for a minimum of 10 hours before using the handset for the first time to ensure that the handset is fully charged. Registering the Handset to the Cisco SPA232D Mobility Enhanced ATA STEP 1 Install and configure the Cisco SPA232D. See the Cisco SPA232D Quick Start Guide for more information.
Getting Started Installing the Cisco SPA302D 1 STEP 7 Enter the PIN code (available from your phone system administrator). By default, there is no PIN code. Press the Left softkey to confirm that you want to register the handset. The “registering” message appears. To verify that the handset registered to the base station, confirm that the DECT signal strength icon is solid (not flashing) and that the handset ID, such as Handset 1 (or Handset 2), appears near the top right corner of the display screen.
1 Getting Started Locating Handsets Locating Handsets To locate handsets that may have been misplaced, you can have all handsets registered to the Cisco SPA232D receive a ringing “locator call.” To page all handsets, on the Cisco SPA232D, briefly press the Page/Registration button until the green status light flashes slowly. A “handset locator” message displays on the ringing handsets. Press the Start Call or End Call button to stop the ringing.
2 Using Your Cisco SPA302D This chapter describes how to use your Cisco SPA302D.
2 Using Your Cisco SPA302D Placing a Call Placing a Call To place a call, do one of the following tasks: • Enter the number on the keypad and press the green Start Call button. • To use the speakerphone, enter the number on the keypad and press the Speakerphone button. NOTE Depending on your phone system or dial plan configuration, you may have to enter a digit, such as 9, before entering the number to place an external call.
2 Using Your Cisco SPA302D Answering or Ignoring a Call Answering or Ignoring a Call To answer an incoming call, do one of the following tasks: • Press the Start Call button. • Press the Left softkey to select Answer. • Press the Speakerphone button to answer with the speakerphone. To decline to answer a call, press the Right softkey to select Ignore. Putting a Call on Hold To put a call on hold, press the Left softkey to select Options. Scroll to Hold and press the center Select button.
2 Using Your Cisco SPA302D Transferring a Call To return to the first call, do one of the following tasks: • Press the Right softkey to select End Call to end the active call and return to the call on hold. • Press the Left softkey to select Options and choose Swap to place the current call on hold and return to the first call. The active call is shown at the top of the screen and is indicated by the active call icon.
Using Your Cisco SPA302D Placing a Three-Way Conference Call 2 Placing a Three-Way Conference Call You can create a conference call between you, the caller on an active call with you, and a third party. To create a conference call: STEP 1 Press the Options softkey during an active call. The first call is placed on hold, a second line is opened, and you hear a tone. Enter the second telephone number on the keypad. The number is automatically dialed.
Using Your Cisco SPA302D Managing Missed Calls 2 To park a call: STEP 1 While on an active call, press the Options softkey. STEP 2 Select Park. STEP 3 In the Lot Number field, enter a number to identify the park line and press the Confirm softkey. The lot number does not correspond to a physical phone extension number; you can pick any easily remembered number (for example, 100). The call is then parked on that line, and the caller hears music-on-hold or messages.
2 Using Your Cisco SPA302D Using the Intercom Feature Using the Intercom Feature The intercom feature allows you to directly dial another handset that is registered to the same Cisco SPA232D. To use the intercom feature, press the Options softkey and choose Intercom. Choose the handset you want to call from the list and press the center Select button. The handset you have selected receives the call from your handset, and can answer the call or ignore the call.
2 Using Your Cisco SPA302D Using Contacts Using Contacts You can store private and shared contacts on your handset. Private contacts are specific to each handset. Shared contacts are available on all handsets registered to the Cisco SPA232D. When a shared contact is entered from a handset, the contact is made available to all handsets registered to the same base station. You can configure up to 100 private contacts and 50 shared contacts on the Cisco SPA302D.
2 Using Your Cisco SPA302D Configuring Call Settings Configuring Call Settings The Call Settings menu allows you to configure the following options for your phone: • Call Preferences, such as Do Not Disturb or Call Waiting • Speed Dials • Call Forwarding • Outgoing Default Line • Line Status NOTE Depending on how your handset is configured (connected to the IP network or the PSTN), all options and preferences described in this guide may not be available on your handset.
2 Using Your Cisco SPA302D Configuring Call Settings To configure these features: STEP 1 Press the center Select button to view the available preferences. STEP 2 Scroll to Call Settings and press the center Select button again. STEP 3 Press the center Select button to choose Call Preferences. STEP 4 Press the Up or Down Arrow button to scroll to the setting you want to configure. STEP 5 Press the Right and Left Arrow buttons to turn the feature on or off.
2 Using Your Cisco SPA302D Configuring Call Settings To create a speed dial from the handset menu: STEP 1 Press the center Select button to view the available preferences. STEP 2 Scroll to Call Settings and press the Select button again. STEP 3 Select Speed Dial. STEP 4 Press the Up and Down Arrow buttons to move to the speed dial slot that you want to configure. Press Options, and then select Edit.
2 Using Your Cisco SPA302D Configuring Call Settings To configure call forwarding: STEP 1 Press the center Select button to view the available preferences. STEP 2 Scroll to Call Settings and press the center Select button again. STEP 3 Scroll to Call Forwarding and press the center Select button. STEP 4 In one or more of the fields, enter the number to which you want to forward calls. You can forward calls to a voice mailbox, another extension, or an outside line.
2 Using Your Cisco SPA302D Configuring Phone Settings NOTE You can choose the outgoing line on a per-call basis by pressing and holding the Start Call button. A list of lines that can be selected for an outgoing call appears. Viewing the Line Status You can view the status of all DECT Lines and the PSTN line by doing the following: STEP 1 Press the center Select button to view the available preferences. STEP 2 Scroll to Call Settings and press the center Select button again. STEP 3 Select Line Status.
2 Using Your Cisco SPA302D Configuring Phone Settings • Date and Time • Handset Settings • Update Software • Factory Reset • Phone Info Configuring Network Settings You can enter or modify the network settings on your handset. These settings indicate the method that your handset and base station use to connect to the Internet. NOTE You should only change this setting if advised to do so by your phone system administrator. STEP 1 From the Settings menu, choose Network Settings.
2 Using Your Cisco SPA302D Configuring Phone Settings SIP Settings You can enter or modify the settings for your Session Initiation Protocol (SIP) connection, which is the Voice over IP (VoIP) connection to the Internet. NOTE You should only change this setting if advised to do so by your phone system administrator. Only DECT Line 1 is configurable from the Cisco SPA302D handset. Additional DECT Lines for VoIP are configurable by an administrator on the Cisco SPA232D.
Using Your Cisco SPA302D Configuring Phone Settings 2 Configuring Keypad and Call Park Tones You can configure a tone to play when keys on the handset are pressed or when a phone call is parked. To configure tones: STEP 1 From the Settings menu, choose Tones. STEP 2 Press the Up and Down Arrow buttons to select the tone setting that you want to change. Press the Right and Left arrow buttons to turn the tone on or off. STEP 3 Press Save to save your changes.
Using Your Cisco SPA302D Configuring Phone Settings 2 Changing Handset Settings A unique handset name can be defined which is reflected in the upper right corner of the display. The handset name is used to identify the SPA302D with the Intercom and handset deregistration. To change the handset name, display language, and input language: STEP 1 From the Settings menu, choose Handset Settings. STEP 2 Press the Up and Down Arrow buttons to select the field you want to change.
Using Your Cisco SPA302D Configuring Phone Settings 2 STEP 4 Place the handset in the charging cradle. ! CAUTION Do not remove the handset from the charging cradle during the upgrade. Do not power off the handset, charging cradle, or base station, or otherwise interrupt the upgrade process. STEP 5 The handset erases the flash memory, downloads the new software, and verifies the upgrade data.
Using Your Cisco SPA302D Advanced Handset Configuration Options 2 STEP 1 From the Settings menu, choose Phone Info. STEP 2 Press the Up and Down Arrow buttons to scroll through the available phone information: • Model—Handset model. • Software Version—Version of software that is installed on the handset. • HID VID—Hardware version ID. • PID—Product ID. • SN—Serial number of your hardware.
Using Your Cisco SPA302D Troubleshooting the Cisco SPA302D 2 Troubleshooting the Cisco SPA302D Advanced troubleshooting is performed by phone system administrators and is not covered in this document. However, some common problems and solutions are described below. No Network Message If a “No Network” message is displayed on the phone screen, the WAN interface of Cisco SPA232D is not connected to the network.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of your Cisco SPA302D Mobility Enhanced Cordless Handset. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Online Technical Support and Documentation (Login Required) www.cisco.com/support Cisco Small Business Support and Resources www.cisco.com/go/smallbizhelp Downloads and Documentation Firmware www.cisco.
