Technical information
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Your calls will be diverted to your Voicemail when:
• yourDigitalVoiceGloballineisengaged • youdonotanswerthecallafter5-6rings
• yourIADispoweredoff • yourInternetaccessisdisconnected
Message Retrieval using your Digital Voice Global line:
Dial (or if you are overseas) and enter your (Voicemail
password)#, Press to access main menu.
Default Voicemail password is 8888. Please change your default password for security reasons.
Message Retrieval using other lines:
You can access your Voicemail from a StarHub Mobile line or other operator’s fixed and mobile line.
Dial (or if you are overseas) and enter your (Digital Voice
Global number)#(Voicemail password)#. Press to access main menu.
(1) Default password is 8888. Please change your default password for security reasons.
(2) Digital Voice Global does not support Message Waiting Indicator, which will alert you when you have message/s in your mailbox.
a) Leaving messages in voice mailboxes of other StarHub Digital Voice Global and StarHub Mobile users:
Dial (or if you are overseas) and enter (the other party’s Digital Voice Global or mobile
number)#. You will hear the default or personalised greeting “You have reached mailbox number
<DigitalVoiceGlobalormobilenumber>.Pleaseleaveyourmessageafterthetone”.Leaveyourmessage
after the tone.
b) Dial (or if you are overseas) and
enter (your Voicemail password)#
Press to access your greetings menu
To record your greeting, press followed by
To play your greeting, press followed by
Digital Voice Global Voicemail is secured by a password (this password is different from that for your other
enhanced services). The default password is 8888. To change your Voicemail password:
a) Dial and log into your mailbox b) Press to access your Personal Options menu
c) Press to access your Password Options d) Press to modify your password. (4 to 7 digits number)
e) Press # to confirm the new password
If you have forget your password, please call our Customer Care Consultants at 1633 or
+65 68201633 if you are overseas to reset your password to the default password (8888)
(1) If you are also a StarHub Mobile subscriber, please note that your Digital Voice Global mailbox is different and separate
from that of your mobile voice mailbox.
(2) If you have also subscribed to both Call Waiting and Voicemail, and if your line is engaged, the Call Waiting feature
would be activated first. If you do not initiate the Call Waiting function, your call would be transferred to your
Digital Voice Global Voicemail.