USER GUIDE Cisco Small Business Cisco Unified Communications Manager Express for the Cisco Small Business IP Phone SPA 525G/ SPA 525G2 (SPCP)
Power Adapter Statement This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked “Class 2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”) and rated from +5Vdc, 2A minimum. FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
IMPORTANT NOTE FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Statement This device complies with RSS-210 of the Industry Canada Rules.
Contents Power Adapter Statement 2 FCC and IC Statement 2 Federal Communication Commission Interference Statement 2 IMPORTANT NOTE 3 Industry Canada Statement 3 Chapter 1: Getting Started Overview of the Cisco SPA 525G/525G2 IP Phone Caring for Your Phone Understanding Your Phone’s Lines and Buttons Phone Components Softkey Buttons Using the Keypad and Buttons with Menus 5 6 7 8 8 10 13 Using Keypad Shortcuts 13 Using the Navigation Button 13 Entering Numbers and Text in Fields 14 Usi
Contents Verifying Phone Startup 35 Upgrading Your Phone’s Firmware 35 Chapter 3: Using Basic Phone Functions 37 Placing or Answering a Call 38 Adjusting Call Volume and Muting 38 Adjusting Call Volume 38 Using Mute 39 Putting a Call on Hold 39 Resuming a Call 39 Ending a Call 39 Transferring Calls 39 Managing Call Waiting 40 Recording a Live Call 41 Viewing and Returning Missed Calls 41 Forwarding Calls 42 Setting Do Not Disturb 42 Configuring Call Waiting 43 Picking Up a
Contents Chapter 4: Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 51 51 Enabling Bluetooth (Cisco SPA 525G/525G2) 52 Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 53 Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 58 Making a Mobile Phone Call Using Your Cisco SPA 525G2 61 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 64 Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 64 Viewing M
Contents Chapter 5: Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 75 76 Connecting a Single Cisco SPA 500S 77 Connecting a Second Cisco SPA 500S 81 Configuring the Cisco SPA 500S 82 Using the Cisco SPA 500S 83 Monitoring the Cisco SPA 500S 84 Appendix A: Where to Go From Here Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 85 4
1 Getting Started This chapter provides an overview of your SP A525G/525G2 IP phone. contains the following sections: • Overview of the Cisco SPA 525G/525G2 IP Phone, page 6 • Understanding Your Phone’s Lines and Buttons, page 8 • Using the Keypad and Buttons with Menus, page 13 • Entering Numbers and Text in Fields, page 14 • Using Phone Hardware and Accessories, page 15 NOTE The Cisco SPA 525G/525G2 features vary, depending on the type of call control system that you are using.
Getting Started Overview of the Cisco SPA 525G/525G2 IP Phone 1 Overview of the Cisco SPA 525G/525G2 IP Phone The Cisco SPA 525G/525G2 IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker.
Getting Started Overview of the Cisco SPA 525G/525G2 IP Phone 1 • USB 2.0 host port for connecting a USB memory device to play MP3 music files • AUX port (to attach a Cisco SPA 500S attendant console) • Bluetooth capability for headset support • Bluetooth capability for mobile phone pairing (Cisco SPA 525G2 model) • 2.
1 Getting Started Understanding Your Phone’s Lines and Buttons Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Cisco SPA 525G Phone Components Table 1 IP Phone Components # Phone Feature Description 1 Handset Pick up to answer or place calls. 2 Speaker Speaker for phone. 3 Message Waiting Indicator When lit: • • Red—You have a new voice mail message. Flashing Red—You have an incoming call.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 4 LCD Screen Your phone may vary, but typically displays: • • • • • 5 Line keys Date and time Phone station name Line extensions Softkey options Startup logo, screen saver, background photo, and photo album Indicates phone line status. Your phone may vary, but typically, when lit: • • • • • Green (steady): Line is in use. Green (blinking): There is an incoming call.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 13 Volume button Press + to increase the volume and press - to lower the volume of the handset, headset, speaker (when the handset is off hook), or ringer (when the handset is on hook). 14 Speaker button Press to turn the speaker on or off. When the speaker is on, the button glows green. 15 Headset button Press to turn the headset on or off.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 Cisco SPA 525G/525G2 Softkey Buttons Button Function Clear Deletes an entire text/number field. Clr DND Clears Do Not Disturb. Confrn Initiates a conference call. See “Placing a Three-Way Conference Call,” on page 44. Connect Connects to the selected item (for example, to the wireless network or Bluetooth device). Copy Copies the selected item (for example, a contact in the Address Book).
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 Cisco SPA 525G/525G2 Softkey Buttons Button Function Handsfree Switches audio from your Bluetooth-enabled mobile phone to the Cisco SPA 525G2. See Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone, page 51. Hold Places a call on hold. List In some menus, shows a list of configured items (for example, a list of locations for weather or news). LiveRcd Record a phone conversation.
1 Getting Started Using the Keypad and Buttons with Menus Table 2 Cisco SPA 525G/525G2 Softkey Buttons Button Function Trnsfer Performs a call transfer. See “Transferring Calls,” on page 39. TrnsfVM Transfers a call to voice mail. View Displays more information about a selected item. Using the Keypad and Buttons with Menus You press a softkey button or other buttons to enter menus on the LCD screen. Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub-menu item.
1 Getting Started Entering Numbers and Text in Fields Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply: • Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. • Press the number key multiple times to move to a different letter under that number.
Getting Started Using Phone Hardware and Accessories 1 Using Phone Hardware and Accessories Using the Speakerphone The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites: http://www.plantronics.
Getting Started Using Phone Hardware and Accessories 1 Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, first enable Bluetooth: STEP 1 Press the Setup button. STEP 2 Select User Preferences. STEP 3 Select Bluetooth Configuration. STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth On. STEP 5 Press Save.
Getting Started Using Phone Hardware and Accessories 1 STEP 3 In the list of found devices, select your headset and press the Select button to edit the profile. STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset. STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On. STEP 6 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful.
Getting Started Using Phone Hardware and Accessories • 1 Both—Your Cisco SPA 525G2 will use a Bluetooth headset, or operate with your Bluetooth-enabled mobile phone. (See “Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone” on page 65 for more information on using the Cisco SPA 525G2 with your mobile phone.) NOTE Your Cisco SPA 525G2 will connect to only one device at a time (either the Bluetooth headset or the Bluetooth-enabled mobile phone.
Getting Started Using Phone Hardware and Accessories 1 button on your Bluetooth headset twice) and dial the number to place a call. Press the Answer button on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information. Switching Between the Handset, Headset, and Speakerphone During a Call Any of these audio devices can be used during a call. Only one device can be used at a time.
2 Installing Your Phone This chapter describes how to install and connect your Cisco SPA 525G/525G2 IP Phone.
2 Installing Your Phone Connecting the Handset Connecting the Handset STEP 1 Find the longer end of the coiled phone cord. Insert it into the back of the phone base in the slot marked with a phone symbol. This port is labeled #6 on the Cisco SPA 525G/525G2 IP Phone Connections graphic. STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset (not shown).
2 Installing Your Phone Connecting the Handset Number Component 1 Auxiliary port. Only for use with the SPA932 attendant console. 2 Power port. Insert the power adapter plug into this port. 3 Additional Ethernet port. Connect an Ethernet cable to this port to provide network connectivity to a PC. (This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.) 4 Ethernet port. Connect the network cable to this port. 5 Phone cord slot.
Installing Your Phone (Optional) Attaching the Desk Stand 2 (Optional) Attaching the Desk Stand STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone. STEP 2 Slide the bottom tabs into the slots. STEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force. NOTE: Do not attach the desk stand if you want to mount the phone to the wall.
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 (Optional) Mounting the Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
Installing Your Phone Connecting Your Phone’s Power 2 STEP 4 Plug in the Ethernet and power cables. STEP 5 Hang onto screws mounted in the wall. Connecting Your Phone’s Power If you are using an external power source, plug it into the building’s power source, and plug the power supply into the phone base. See Figure 2 on page 21, item #2. NOTE The Cisco SPA 525G/525G2 does not ship with a power supply.
Installing Your Phone Connecting Your Phone to the Computer Network 2 If you are using Power over Ethernet (PoE) to power the phone, the phone will receive power when you connect an Ethernet cable from the phone’s SW port to a switch in your network that provides PoE. See the “Connecting Your Phone to the Wired Network” section on page 27.
Installing Your Phone Connecting Your Phone to the Computer Network 2 Determining Your Wireless Router Security Type If you do not know your wireless router security type, you need to log in to the router interface to get this information. The steps below are written for a Linksys router, but procedures for other routers should be similar. STEP 1 Log in to your wireless router’s web interface using a web browser. Your computer must be connected to your wireless network.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WEP information for a Linksys WRV200 router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WPA information for a Linksys WRT160N router: To set up the Cisco SPA 525G/525G2 wireless connection: STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection. STEP 2 Press the Setup button on your phone.
Installing Your Phone Connecting Your Phone to the Computer Network • 2 Wi-Fi Protected Setup—If your wireless router supports Wi-Fi Protected Setup, use this method to set up your wireless connection. See Using Wi-Fi Protected Setup with the SPA525G, page 31. Using Wi-Fi Protected Setup with the SPA525G If your router has a WPS button, you can use Wi-Fi Protected Setup to add a new wireless network profile. STEP 1 In the Wireless Configuration screen, select Wi-Fi Protected Setup.
Installing Your Phone Connecting Your Phone to the Computer Network f. 2 Save your changes. g. On the Cisco SPA 525G/525G2, with PIN Configuration highlighted, press the Select button. To add the connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working. Manually Adding a Wireless Profile on the Cisco SPA 525G/525G2 To add a new wireless network profile: STEP 1 In the Network Configuration screen, ensure Wi-Fi is enabled. STEP 2 Scroll to Wi-Fi Configuration.
Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 3 (Optional) Press the Right Arrow key under Security Mode to set the security options: • WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys. • WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key.
Installing Your Phone Connecting Your Phone to the Computer Network • 2 WPA/WPA2 Enterprise: You must enter the Cipher Type (TKIP or AES CCMP) and the EAP Type: - TTLS: Enter the anonymous ID (typically, “anonymous” unless the radius server has other rules), choose whether the phone should check for the server certificate, choose the TTLS Inner Protocol (MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password. - LEAP: Enter the User ID and password.
2 Installing Your Phone Verifying Phone Startup STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install (for example, the root certificate). Press the Select softkey. STEP 7 Press Save to save the profile. Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash.
Installing Your Phone Upgrading Your Phone’s Firmware 2 To upgrade: STEP 1 Download the phone software to your PC that is running the Cisco Configuration Assistant software. STEP 2 Launch the Cisco Configuration Assistant (CCA) and connect to the customer site or UC 500 device. STEP 3 Choose Home > Topology to open the Topology View if it is not already open. STEP 4 On the PC running CCA, locate the phone firmware file that you downloaded from Cisco.com (for example: spa525g2-7-4-4.bin).
3 Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA 525G/ 525G2 IP phone.
Using Basic Phone Functions Placing or Answering a Call 3 Placing or Answering a Call NOTE You may have to dial a number or numbers to reach an outside line. Ask your system administrator. Depending on the phone system setup, you may be able to place or answer calls by using various methods. To place or answer a call, do one of these tasks: • Pick up the receiver. • Press the Speaker button. • Press the Headset button.
Using Basic Phone Functions Putting a Call on Hold 3 Using Mute To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red. Press the Mute button again to unmute. Putting a Call on Hold To put a call on hold, press the Hold button. A series of beeps indicates the call is on hold. Resuming a Call To resume the call, press the flashing red line button for the call. If you have multiple calls, all calls are put on hold except the active call.
3 Using Basic Phone Functions Managing Call Waiting STEP 1 During an active call, or a call on hold, press Trnsfer. STEP 2 Do one of the following tasks: • Enter the number to which you want to transfer the call; or • Use the directory to choose a number from the personal directory. STEP 3 Press Dial or wait a few seconds. The call is placed on hold and a new line is opened to dial the number.
3 Using Basic Phone Functions Recording a Live Call Recording a Live Call If this feature is available on your phone, you can record a call. STEP 1 Press LiveRcd. This puts the other party on-hold and initiates a call to the configured live record number. STEP 2 Press LiveRcd again to stop the recording. Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered.
3 Using Basic Phone Functions Forwarding Calls • Press the Option softkey and choose one of the following options: • Delete Entry—Delete the entry from the Missed Calls list. • Delete List—Delete all entries from the Missed Calls list. • Add to Address Book—Add the entry to your personal address book. Forwarding Calls When you will be away from your phone, you can press a button to forward all calls to a specified number.
Using Basic Phone Functions Configuring Call Waiting 3 STEP 1 To set Do Not Disturb, press the Do Not Disturb softkey on your phone. The LCD screen indicates that Do Not Disturb is turned on for your phone. Press the Setup button and select User Preferences. Then: STEP 1 Choose Call Preferences. STEP 2 Scroll to Do Not Disturb. STEP 3 Press the Right Arrow key to turn Do Not Disturb on. STEP 4 Press Save. STEP 5 To turn off Do Not Disturb, press the DnD softkey on your phone.
Using Basic Phone Functions Picking Up a Call 3 STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off. STEP 5 Press Save. Picking Up a Call You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call ringing at any extension, or you may have a group of phones configured where members of the group can pick up a call ringing at any group member’s phone.
3 Using Basic Phone Functions Using the Phone Directories When you hang up, the other two parties are disconnected. To keep the other parties in a call, but disconnect yourself from the call, press Join (if available on your phone system). Using the Phone Directories The SPA525G IP phone provides several different types of phone directories, depending on the phone model and what the system administrator has set up for the company.
3 Using Basic Phone Functions Using the Phone Directories • Dial—Press to dial a highlighted contact. • Add—Choose to add a new contact. Use the Down Arrow key to scroll through entries in the address book. Use the Right Arrow key to scroll through the phone numbers available for the highlighted contact. Adding a New Contact To add a new entry to the directory: STEP 1 In the Personal Address Book screen, press Add. STEP 2 Use the keypad to enter the name of the directory entry.
Using Basic Phone Functions Using the Phone Directories 3 STEP 3 Press Option again and select Paste. STEP 4 Edit any necessary fields and press Save. Searching for a Contact To search for a contact: STEP 1 In the Personal Address Book screen, press Option and select Search. STEP 2 Begin to enter the person’s name. The list below displays entries as you type in characters. Scroll to highlight the entry you want. You can press Dial to call the contact, or Option to delete, copy, or edit the contact.
3 Using Basic Phone Functions Using the Call History Lists Using the Corporate Directory NOTE Depending on your Internet Telephony Service Provider or corporate network setup, you may not have a corporate directory available to you. To use the corporate directory: STEP 1 Press the Setup button and select Directories. STEP 2 Scroll to the Corporate Directory you want to view and press the Select button.
Using Basic Phone Functions Using the Call History Lists 3 STEP 4 Press Option and select Delete List. STEP 5 Press OK to delete the list. Calling from the Call History Lists To dial a number from one of the Call History lists: STEP 1 Choose the call. STEP 2 Press Dial. NOTE If the call was from a long distance number, you may have to edit the call before dialing it. Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number.
Using Basic Phone Functions Accessing Voicemail 3 Accessing Voicemail To access voicemail, press the Messages button on your phone. Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA 525G/525G2 IP phone.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 • Import your mobile phone address book to your Cisco SPA 525G2 personal address book. • Use your Cisco SPA 525G2 as a “handsfree device” for your mobile phone. NOTE Not all mobile phones support this function. See the list of Bluetooth-enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone This feature is based on the following standard Bluetooth profiles: • Phone Book Access Profile 1.0 • Handsfree Profile 1.5 • Handset Profile 1.1 NOTE Not all mobile phones support these functions.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 STEP 6 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen. STEP 7 Press Scan to scan for your mobile phone. NOTE Depending on the network environment (for example, the number of Bluetooth devices and noise level), your Bluetooth headset may not appear on the found devices list. Ensure the headset is powered on and has Bluetooth activated, and retry the scan.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 STEP 1 On your iPhone, click Settings. STEP 2 Under General, choose Bluetooth. Ensure Bluetooth is turned on. STEP 3 In the Bluetooth Window, under Devices, find the MAC address of your Cisco SPA 525G2 IP phone. STEP 4 Select the MAC address of the Cisco SPA 525G2.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 STEP 5 Enter the PIN (the default is 0000) and press Connect.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 When paired with your mobile phone, the Cisco SPA 525G2 display screen assigns one of your line buttons to the mobile phone. A mobile phone icon with a flashing lightning bolt icon is displayed next to the mobile phone name, number, or other identifier (such as the phone model) for your phone.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 To verify the mobile phone configuration: STEP 1 On the Cisco SPA 525G2, press the Setup Button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Bluetooth Configuration and press Select. STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key. The mobile phone appears in the list of Bluetooth devices.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 STEP 1 Press the Directory softkey, or press the Setup button and select Directories. STEP 2 Select Personal Address Book. STEP 3 Press the Import softkey. NOTE Depending on your mobile phone, you may need to authorize the Bluetooth connection, even if the phone is already paired with the Cisco SPA 525G.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 The phone displays a status message about the import. If the import is successful, your imported contacts are shown in the Directory.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 Making a Mobile Phone Call Using Your Cisco SPA 525G2 When you make a mobile phone call using your Cisco SPA 525G2, your Cisco SPA 525G2 acts as a handsfree device for your phone. The call is made through your mobile phone, but the audio is present on the Cisco SPA 525G2 and the call control is done using the Cisco SPA 525G2, unless you switch back to your mobile phone.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 The outgoing call appears on both your Cisco SPA 525G2 and your mobile phone display. The Cisco SPA 525G2 displays an off-hook icon next to the mobile phone display name. NOTE The layout and options shown on your phone screen may differ slightly depending on the type of phone system to which your Cisco SPA 525G2 is connected.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 After the call is connected, the icon next to the mobile phone display shows that the call is established. The audio goes through the Cisco SPA 525G2, although the mobile phone display also shows a connected call. NOTE The layout and options shown on your phone screen may differ slightly depending on the type of phone system to which your Cisco SPA 525G2 is connected.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 If your mobile phone is paired with the Cisco SPA 525G2, an incoming call to your mobile phone is also shown on the Cisco SPA 525G2. NOTE The layout and options shown on your phone screen may differ slightly depending on the type of phone system to which your Cisco SPA 525G2 is connected.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 4 Not all mobile phones support this function. See the list of Bluetooth-enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at cisco.com. To switch audio from your Cisco SPA 525G2 to your mobile phone, on a connected call, press the Handset softkey.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 The display bubble shows the following information: • Battery indicator—Shows the battery life left on your mobile phone. • Signal strength—Shows the signal strength for your mobile phone. • Network (optional)—May show the phone network for your mobile phone.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 Creating the Playlist NOTE The MP3 playlist on the phone is limited to 48 songs. STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “mp3” on the USB device and copy the audio files into that directory. STEP 3 Remove the USB device from your PC and insert it into the USB slot on the phone. STEP 4 Press the Setup button. STEP 5 Scroll to MP3 Player and press the Select button.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 To switch the audio destination between the speaker, headset, and handset, press the Up Arrow or Down Arrow key. The icon on the left above the song length display shows the audio destination of speaker, handset, or headset.
Using Advanced Phone Features Customizing Your LCD Screen 4 Customizing Your LCD Screen You can customize your LCD screen in the ways described below. Changing the LCD Screen Contrast To adjust the contrast of the LCD screen: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press the Select button. STEP 3 Scroll to Screen Preferences and press the Select button. STEP 4 Scroll to Display Brightness. The default contrast is 15.
4 Using Advanced Phone Features Customizing Your LCD Screen Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press the Select button. STEP 3 Scroll to Screen Preferences and press the Select button. STEP 4 With Screen Saver highlighted, press the Right Arrow key to choose On.
Using Advanced Phone Features Restarting Your Phone 4 Changing the Phone Wallpaper To change the background picture on your phone: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press the Select button. STEP 3 Scroll to Screen Preferences and press the Select button. STEP 4 Scroll to Wallpaper. Press the Right Arrow key to select an image to use as the wallpaper. STEP 5 Use the navigation arrows to choose an image.
Using Advanced Phone Features Viewing Phone, Network, and Call Information 4 Viewing Phone, Network, and Call Information The Cisco SPA 525G/525G2 provides menus to view information about your phone. Viewing Phone Information To view information about your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press the Select button. STEP 3 Select Product Information.
Using Advanced Phone Features Viewing the Wireless Connection Status • Addressing Type • IP Address • Subnet Mask • Default Router • Primary DNS • Secondary DNS • MAC (Hardware) Address 4 Viewing Peripheral Status To view information about phone peripherals, such as a USB memory stick or a Cisco SPA 500S attendant console: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Peripheral Status and press Select.
Using Advanced Phone Features Advanced Menus for Technical Support Personnel 4 STEP 1 Press the Setup button. STEP 2 Scroll to Network Configuration and press the Select button. STEP 3 Select Wi-Fi Configuration and press the Right Arrow key. STEP 4 Scroll to Wireless Status and press the Select button. The status, SSID name, and signal strength are displayed. Press Detail for more information.
5 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your Cisco SPA 525G/525G2 IP Phone.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 5 The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500 Series IP Phones, providing 32 three-color (red, green, and orange) programmable LEDs. The Cisco SPA 500S attaches to the Cisco SPA 525G/525G2 with the attachment arm provided. It obtains power directly from the Cisco SPA 525G/ 525G2 and does not require a separate power supply.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 5 Connecting a Single Cisco SPA 500S STEP 1 Turn both the Cisco SPA 525G/525G2 and Cisco SPA 500S face down. STEP 2 Align the screw hole in the Cisco SPA 525G/525G2 with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G/ 525G2.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 5 STEP 4 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 525G/525G2. STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm. STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 5 STEP 7 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 500S. ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S. STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the auxiliary cable to this port.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 5 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 11 Attach the appropriate desktop stand to each unit.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 5 Connecting a Second Cisco SPA 500S NOTE A maximum of two Cisco SPA 500S attendant consoles can be connected to a Cisco SPA 500 Series IP Phone. The instructions in this section are for connecting a second Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip to “Configuring the Cisco SPA 500S” on page 82.
Using the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S 5 ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S. STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA 500S. Connect one end of the auxiliary cable to this port. STEP 8 Locate the AUX IN port on the back of the second Cisco SPA 500S. Connect the other end of the auxiliary cable to this port.
Using the Cisco SPA 500S Attendant Console Using the Cisco SPA 500S 5 NOTE The options available on the Cisco SPA 500S depend on the phone system configuration. Your phone system might not provide all of the features mentioned in this document. Configuration of the Cisco SPA 500S and assignment of the line buttons is performed by the phone administrator and is not described in this document. Using the Cisco SPA 500S The functions of Cisco SPA 500S buttons may differ depending on configuration.
Using the Cisco SPA 500S Attendant Console Monitoring the Cisco SPA 500S 5 Monitoring the Cisco SPA 500S To view the status of the Cisco SPA 500S, perform the following steps: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Peripheral Status and press Select. STEP 4 The status is shown in the “Att Cons” fields.
A Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA 525G/525G2. Support Cisco Small Business Support www.cisco.com/go/smallbizsupport Community Cisco Small Business Support www.cisco.com/go/smallbizhelp and Resources Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_business _support_center_contacts.html Cisco Small Business Firmware Downloads www.cisco.
A Where to Go From Here Cisco Small Business Cisco Partner Central for www.cisco.com/web/partners/sell/smb Small Business (Partner Login Required) Cisco Small Business Home www.cisco.
