System information

Customizing Standard Features
Customizing Phone Softkeys
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 60
3
Enabling Service Announcements
Service Announcements allows a user to send announcement requests to a
customer-supplied announcement server. (Not applicable to the Cisco WIP310.)
To configure Service Announcements, navigate to Admin Login > advanced >
Voice > Phone. Under Supplementary Services, in the Service Annc Serv list,
choose yes to enable.
Customizing Phone Softkeys
You can customize the softkeys displayed on the phone. The default softkeys
(when the phone is in an idle state) are Redial, Directory, Call Forward, and Do Not
Disturb. Other softkeys are available during specific call states (for example, if a
call is on hold, the Resume softkey displays).
This feature is not available on the IP phones that are using SPCP.
To p r o g r a m s o f t k e y s :
STEP 1 Click Admin Login > advanced > Voice > Phone.
STEP 2 Under Programmable Softkey Enable, choose yes to enable.
STEP 3 Edit the softkeys depending on the call state that you want the softkey to display.
Refer to the table for information about softkeys.
In the Programmable Softkeys section, each phone state is displayed and the
softkeys that are available to display during that state are listed. Each softkey is
separated by a semicolon. Softkeys are shown in the format:
softkeyname|[position]
where
softkeyname is the name of the key and position is where the key is
displayed on the IP phone screen. Positions are numbered, with position one
displayed on the lower left of the IP phone screen, followed by positions two
through four. Additional positions (over four) are accessed by pressing the right
arrow key on the phone. If no position is given for a softkey, the key will float and
appears in the first available empty position on the IP phone screen.
NOTE On a Cisco SPA525G or Cisco SPA525G2 in the Off Hook state, the More softkey
is fixed in position 4 and cannot be changed.
The table below lists each softkey and the phone state under which the softkey
displays. You can have a maximum of 16 softkeys for each call state field.